I'm responsible for designing the strategy and architecture to drive digitalization and innovation agenda of Enterprise Manufacturing customers and I act as the Innovation and DT Thought Leader. With deep business understanding, broad technology skills and industry knowledge.Key areas of responsibility:Digital Transformation & Innovation StrategyUnderstand customer's business goals and the trends, identify solution areas and partner solutions to build the 3 Horizon roadmap to enable customer’s DT/Innovation agenda. Technology Thought LeadershipReimagine the role of technology as a business and innovation partner to drive DT agenda of Enterprise customers and help them understand the impact of emerging and strategic technologiesIndustry & Business ArchitectureCreate long-term strategy which links business, technology, and industry needs of Enterprise customers to enable their business and transformation strategy, based upon customer’s organization, business, technology and industry knowledgeTechnology SalesOrchestrate technology sales activities to drive the digital transformation vision and roadmap of Enterprise customers. Plan and orchestrate the solution proposal and coordinate technology sales teams to provide the right solution to the customerAccount LeadershipChange Agent internally and externally to inspire and ideate about possibilities new technologies provide to drive business strategy and priorities of customers. Own and strengthen the relations with C-level technology, innovation executives and technology decision makers

Experience in Manufacturing and Retail industries leading the Customer Success team for Enterprise Customers.Relationships with the Microsoft Partners / ISVs ecosystem and knowledge about their vertical solutionsDirect relationships with CIO/CTO and their reports through recurring meetings where share status updates and asks.Partner with Customers and Account Team to prioritize and plan customer engagements and programs through a 3 Horizon journey for their Digital Transformation.Definition of outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.

As a Customer Success Account Manager, I'm the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.Partner with customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.

Experience in Manufacturing Industry with Enterprise customersUse of breadth and depth of knowledge across product offerings as partner with sales teams to recommend and implement digital marketing solutions for clientsCreation and execution of project plans for new platform integrations, working with external and internal stakeholders to identify and mitigate technical dependencies for a successful deployment.Conduction of regular service meetings and project presentations to build trust and communicate product enhancements, supportability plans and technical opportunities.Strong Microsoft engineer relationships to influence incremental product improvements.

Technical LeadershipExperience with many customers across different industries and countries.Partner of Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services field engineering capability worldwide.Proactive knowledge transfer and guidance to ensure customers technical teams have the skills to deploy, operate and maintain their cloud solutions in adherence with Microsoft recommended practices.

Experience with many customers across different industries and countries.Partner of Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services field engineering capability worldwide.Proactive knowledge transfer and guidance to ensure customers technical teams have the skills to deploy, operate and maintain their cloud solutions in adherence with Microsoft recommended practices.

Microsoft Dynamics CRM consultancy activities on projects of medium / large size at major national and international companies ( Luxury & Fashion , Retail , Customer Service , Manufacturing) . Among the project activities I work both in development and analysis ( methodology SureStep ), offering innovative solutions and technologically advanced. Full Knowledge of Microsoft Dynamics CRM (application&technical):-Microsoft Dynamics CRM Online -Microsoft Dynamics CRM 2015 -Microsoft Dynamics CRM 2013 -Microsoft Dynamics CRM 2011 -Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRM 4.0Microsoft Dynamics CRM 2011Microsoft Dynamics CRM 2013Business process analysis and development of custom solutions for Microsoft CRM Dynamics (plug-in C# - javascript code - workflow).

-Microsoft CRM Customization-Workflow Implementation-Database synchronization-Reports in Visual Studio (SQL Server)-Knowledge base ERP software: Arca and PrefSuite

Creation and management of web sites developed and administered by CMS.