www.theleaderslane.com/us Building new Leaders for the next working generation.

Identifying training and development needs within the Client through job analysis, appraisal schemes and regular consultation with business managers;Designing and expanding training and development programmes based on the needs of the organisation and the individual. Weekly one to ones with individuals and life coaching when is needed.Considering the costs of planned programmes and keeping within budgets; assessing the return on investment of any training or development programme;Developing effective induction programmes for new employees/team members;Conducting appraisals and devising individual learning plans;Producing training materials for in-house courses;Devising a training strategy for the organisation and evaluating training and development programmes;Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers;Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment;Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages;Researching new technologies and methodologies in workplace learning and presenting this research to the management.

Selling Client’s products and services, generating sale leads, increasing the number of customers, answering customers’ telephone and email queries, chasing sales quotes, maintaining good customer relations, handling follow-up calls;Processing all sales-related paperwork; dealing with invoices, chasing Up overdue payments and monitoring ongoing orders;Arranging appointments for Client to visit new and established customers; creating and generating reports and developing presentations to be used in sales meetings and support materials for sales calls;Producing sales or product reports as and when directed;Assisting in preparing and updating internal forecasts; Communicating all customer and/or product related issues to Client’s Supervisor to ensure seamless flow of information;Maintaining customer records;Assist in the development of customer and/or corporate presentations as required;Contacting vendors to request sample products and quotes; Performing internet research; system clean-ups; mailings and mail merges and filing; performing a variety of administrative functions and data entry;Collecting, verifying and entering customer data into Client’s products to create credit reports and allied services;

As senior service managers I ensured that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organisation. I worked in various levels; helping to develop a customer service training, Leading & managing multiple teams of customer services staff and not only, handling face-to-face enquiries from customers. Above all, understand and satisfy customers' requirements and exceed their expectations if possible.

Generating sale leads, increasing the number of customers, answering customers’ telephone and email queries, maintaining good customer relations, handling follow-up calls.