• Spearhead the company's strategic and commercial direction, resulting in an 86% increase in new clients and a 65% growth in strategic partnerships. • Lead the Innovation Committee, evaluating and executing new product and service ideas to drive company growth. • Oversee strategic alliance with AWS, managing marketing, sales, and partnerships across Costa Rica, Panamá, Guatemala, República Dominicana, and México. • Consolidate and expand financial product portfolio, including NovaBank® (Omnichannel Solution), NovaMP (SINPE Payments), NovaToken (SoftToken 2FA), and NovaSign. • Drive global vision and commercial strategy expansion in the Central American region.

• Managed relationships with existing and new customers, ensuring efficient and cost-effective software delivery operations across multiple countries. • Led and mentored a team of 300+ high-performing professionals, developing them into successful leaders. • Chaired the Innovation Committee, providing specialized consulting services for clients in digital transformation and innovation. • Oversaw project management for Mobile Applications teams serving U.S. clients, ensuring high-quality deliverables and client satisfaction.

• Successfully managed over 50 mobile application projects for major clients across various industries. • Key clients and projects included: • Scotiabank Costa Rica and Panama: TechLead and Advisor for Mobile Apps.• Costa Rican Electricity Institute (ICE): Telecommunications (50+ projects since 2011) and Energy (since 2017).• ITAÚ Bank Panama: Technical Support, Web Development, Apps Development.• National Insurance Institute (INS) Costa Rica: Apps Development• National Register, ARESEP, Fire Department, and JASEC in Costa Rica: Various development projects.• Coordinated cross-functional teams to ensure timely delivery and compliance with project requirements, maintaining high client satisfaction.

• Led and mentored development teams, improving productivity and maintaining high quality standards. • Implemented performance monitoring and feedback systems, resulting in increased team efficiency. • Identified areas for improvement and devised innovative solutions, enhancing project outcomes. • Cultivated strong client relationships through attentive response and positive attitude.

• Consolidated and optimized financial products portfolio, improving operational efficiency and market competitiveness. • Led Mobile Applications team for U.S. clients, ensuring timely delivery and high-quality solutions. • Managed special projects and headed the Innovation Committee, driving company-wide innovation initiatives. • Streamlined operations and improved cross-functional collaboration, resulting in enhanced product development and delivery.• Innovation Committee Lead.

• Led implementation of SAF Financial System (Core) in Guatemala, specializing in loans, accounting, fixed assets, and banking modules. • Oversaw successful implementation of SAF Financial System for a Leasing company in Costa Rica. • Managed relationships with local and international clients, ensuring high satisfaction and system adoption.