I have 14 years’ experience in IT for financial/banking/insurance institutions managing projects, project’s demands, project’s portfolio, systems analysis and development.Project management using traditional, adaptive e agile methodologies.Responsible for reviewing the Digital Channel Squad (Home Banking and Mobile App) processes, to ensure the correct performance of Scrum ceremonies, to improve cadence and value for the increments delivered.Focused on results and value delivery, empathetic, resilient, motivated, proactive and able to create good relationships at all hierarchical levels.Great negotiation, conflict resolution and leadership skills.Passionate about learning new things, learning quickly and adapting myself to frequently changing environments.Broad Product Knowledge: Credit Cards, Installment Plans, Payroll Loans, Personal Loans, Insurance, Card Authorization, Billing, Digital Channels, Digital Formalization (Whatsapp, Bots), Card Embossing and Accounting.MBA in IT Management at FIAPMajor in Information Systems at Faculdades Integradas Rio BrancoCertifications: DASM - Disciplined Agile Scrum Master, KMP 2 - Kanban Systems Improvement, KMP 1 - Kanban System Design, PSM 1 - Professional Scrum Master, PSPO 1 - Professional Scrum Product Owner, Safe 5.0 e CFL - Certified Lean Inception FacilitatorMethodologies, Frameworks and Tools: PMBok, DASM, SCRUM, Kanban, OKR. SAFe, Lean Inception, Management 3.0, JIRA and CONFLUENCE.Programming Skills: COBOL, SQL, DB2, CICS WEB SERVICES, SOAP, WSDL, XML, CICS, JCL, TSO, PRINCIPIA and Smart-Test.English - FluentFrench - Intermediate