Marco G. Email & Phone Number

Mortgage Originations Specialist

Support the National Retail channel by increasing AT&T's presence in assigned national retail locations through coaching, educating and training retail store personnel. In addition to assisting in the sales process.• Participate in events to build and strengthen the relationship with National Retailer Accounts.• Partner with store management and wireless sales personnel of national retail to represent our product line and ensure that AT&T gains market share in assigned retail locations. This includes, but is not limited to: conducting role-plays and mentoring of sales associates on a regular basis to ensure offers and/or promotions initiated by accounts/company are flawlessly executed; customizing and deliver training to fit the needs of each retailer; and managing the roll-out of national retail programs, tools and training.• Execute existing programs and initiatives and assess their effectiveness.• Facilitate in-store training programs to ensure all store personnel are aware of the AT&T Advantage and how to most effectively position our products and services. Serve as a subject matter expert on incentives and support national retailers in the implementation and reinforcement of these promotions.• Serve as a liaison between the retail stores and AT&T to identify and resolve issues.• Serve as a point of escalation for customer issues requiring higher-level attention than national retailers and/or Customer Service can provide.• Ensure timely and appropriate resolution of all customer issues.• Analyze business reports for trending and communicate findings to local retailer management.• Act as a company representative at national retail stores to provide support and engage in side-by-side selling/shadowing during periods of high traffic (holidays, special events, grand openings, evenings, weekends, etc).

The principal business outcome for this position is to ensure that outstanding customer service experiences are provided using elements of GameStop's buy, sell, trade, and reservation business model. This includes ensuring the store is clean, well organized, properly merchandised at all times, answering questions, and assisting with product selection, purchases, and returns. This position supervises Game Advisors and Sr. Game Advisors.• Provide best in class customer service: promptly greet customers, respond to customer concerns and complaints quickly, effectively and courteously; align customer needs with GameStop product and benefit solutions.• Supervise staffing levels to achieve optimum customer service at all times.• Train store associates in all aspects of their job responsibilities.• Conduct store inventory counts, stock/restock merchandise on shelves and fixtures.• Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties.• Count, balance and reconcile daily business transaction totals correctly and accurately in the point-of-sale (POS) system; ensure all paperwork for daily business transactions are completed correctly and accurately.• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies..• Adhere to all loss prevention guidelines.belongings.• Process defectives/recalls and stock pulls accurately and promptly.• Maintaining store records/files in a neat and organized manner.• Contributing to Team Success- Actively participates as a member of a team to move the team toward the completion of goals.

The Senior Game Advisor’s primary function is to assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance.