Teaching in the Master of Business Administration and Master of Business Leadership Programs.Key Achievements: Received a Teacher Evaluation average of 97.38%

As a Freelance Cultural and Business Consultant, I provided comprehensive support to executives of multinational and transnational corporations relocating to Costa Rica. My focus was on ensuring a smooth cultural and professional transition, addressing both business and personal needs. Conducted cultural orientation sessions to familiarize executives and their families with local culture, customs, and lifestyle. Provided advice on social norms and business etiquette in Costa Rica.Key Achievements: • Successfully facilitated the cultural and professional integration of over 20 executives and their families from different multinational and transnational corporations.• Built strong relationships with International service providers and business networks.• Received positive feedback and high satisfaction ratings from clients 9.8/10.

As memebr of the HRBP organization I did manage programs that supported the Learning for Employees & Managers in Sales and Marketing Group (SMG). Managed the People Team CW Teams to ensure their support meet or exceed their KPIs. Manage and support SMG Recognition and Awards programs.Key Achievements & Recognitions:• Division Recognition Award for successfully decommissioning the ILN LMS on time and within budget.• Developed a new process and queue for the Learning Publishing Team, reducing queque excursions by 98%.• Recognized for providing last-minute support with Qualtrics at the SMG Connect Beijing event in 2024.• Acknowledged for support in the Intel 360 Registration testing and validation, enabling the participation of over 5,500 employees in 2024.• Commended for contributions to the SMG ERG Summit, achieving a satisfaction rating of 4.8 out of 5 in 2023.• Earned recognition for participation in the Talent Keepers program, resulting in a 15% improvement in retention rates among minority employees in 2023.

Manage programs that support the execution of Leadership Organizational Development, Workforce Planning, Employee Engagement and Technical Leadership Development initiatives to include Transition Change Management to ensure the programs meet or exceed their KPIs.Key Achievements & Recognitions:• Earned recognition for his support as NEO Facilitator, reaching more than 560 new employees across the Americas, 2023• For his training acumen in delivering the Career Self-Identification and Awareness class to more than 280 employees, 2023• Successful support of Culture Activation program in Brazil improving employee engament, 2021• For his contributions as High Performing Team Workshop facilitator impacting the PSG Leadership Team, 2022• For his contributions to the NEO, Learning & Career Development at Intel, reaching over 640 employees in the Americas Region, 2021 • For facilitating Microinequities learning to the global Internet of Things Group, enhancing awareness and understanding of diversity and inclusion practices by 40% 2021• For his contributions as volunteer Career Connector at Intel, reaching a satisfaction rate of 4.8/5, 2022• For his outstanding contributions to the planning, execution, and success of the SMG Top Achievers 2022 event, reaching an overall event approval rating of 4.96/5, 2022• For his work in coordinating and deploying SMG Connect Costa Rica, leading to a 98% satisfaction rate, 2022• For his work supporting SMG Technical Leaders Council during four months temporary coverage, 2022

Responsible for managing the systems and business processes associated with benefits eligibility and enrollment for US benefit plans. Serves as the expert and primary point of contact for the Shared Service Center Team.Key Achievements & Recogntions:• Successful mapping and influence business partners across the End-to-End landscape to drive improvement across 12 critical data management processes• For his contributions moving all HSA administration for 35K employees to Fidelity, 2020• Demonstrated customer obsession by enabling the Microinequities Program for the Great European Region, benefiting over 10,000 employees, 2019• Contributed to the Annual Enrollment process, supporting over 40,000 employees each year 2018, 2019, 2020.• High Performance Instructor on the H2 of 2019• Lead the successful migration of HIPAA data to Alfresco Content Management System with zero impact to customers and stakeholders, 2018• Recognized for his contributions to the “From Offer to Pay” Process Team in their BPM, 2018• LAR High Performance Instructor 2018 Award

Support the successful launch of new programs globally, factoring in business & geography needs. Participate in the design of internal and supplier developed solutions aligned to the curriculum road map.Key Achievements & Awards:• Received the Division Recognition Award for the successful completion of the Altera Admin Integration Training, which resulted in the seamless onboarding of over 100 admins, 2016.• Coordinated the deployment that reached 3,000 PEG Managers worldwide with the Microinequities class, 2016.• Made key contributions to the Diversity & Inclusion Program, leading to a 25% increase in employee engagement and participation, 2015.• Successfully deployed the new Mid-Management Development Program globally to 1,000 mid-level managers, resulting in a 15% increase in leadership effectiveness, 2015.• Awarded the High Performance Instructor Award in 2014, 2015, and 2017.

Responsible for successful launch of new programs factoring in business & geography needs, design of internally sourced solutions, and overseeing deployment of internal and supplier developed solutions aligned to the curriculum road map.Key Achievements & Awards:• Successfully transitioned to a new organizational model for global operations, increasing coverage from 12x5 to 24x5, 2012.• Proposed and successfully implemented a new Latin America deployment model, enabling course deployment across all large sites in the region, 2012.• Successfully deployed the New Employee Orientation program globally by running the Latin America pilot and supporting global deployment on time and within budget, 2012.• Received the Gold Award for his participation in the development of the Costa Rica's Manager Integration Program, 2013.

Six months project coordinating Competencies Mapping efforts for 500+ IT Employees. Influence CR IT Manager population to create and keep updated individual development plans via on-line tool.Key Achievements:• Engaged with 40 IT Managers at the Costa Rica site, fostering collaboration and securing their commitment to a comprehensive mapping effort. Through effective communication and stakeholder management, I ensured that each manager understood the strategic importance of the initiative, leading to full participation and alignment across departments.• Led the creation and presentation of the mapping report, which was thoroughly reviewed and approved by the Costa Rica IT Manager. The report provided critical insights into system processes and infrastructure, facilitating more informed decision-making for future IT initiatives.

Responsible for the development, communication, and delivery of International temporary assignments outbound from the US to the Greater Asia region for employees including Sr. Leaders. Acts as a consultant to Staffing, Human Resources, and Operations Management in the formation and implementation of relocation offer packages.Key Achievements & Awards:• Successfully supported the business transition from the US to Costa Rica.• Managed the successful transition of operations linked to expats in Vietnam and Northern China, achieving a customer satisfaction rating of 89%.• Achieved a 97% SLA (surpassing the 90% goal) in 2011 for support operations of over 120 expatriates.• Received the Division Recognition Award for flawless execution and teamwork at Intel in 2012.

In charge of the Projects for the Enterprise Services team in the Supplier Chain Service Desk. The Enterprise Services group covers the First Level Support for Finance, HR, Enterprise Applications and Indirect Procurement for all Intel operations around the world. Responsible for the coordination of Purchasing Service Desk global teams with various business units to drive Incident and Problem Management. Responsible for SLA maintenance, incident management, vendors, business stakeholders and customer management.Key Achievements & Awards:• Successfully supported the business transition from the US to Costa Rica.• Managed the successful transition of operations linked to expats in Vietnam and Northern China, achieving a customer satisfaction rating of 89%.• Achieved a 97% SLA (surpassing the 90% goal) in 2011 for support operations of over 120 expatriates.• Received the Division Recognition Award for flawless execution and teamwork at Intel in 2012.• Received multiple recognitions for his role as Intel University instructor during 2007, 2008 and 2009.• Latin American Region High Performer Instructor Award of 2009. • Recognized as one of the Top Five Instructors of Costa Rica Site of 2009.

In charge of the Requisition to Settle Service Desk team for the Applications Service Desk. The R2S group covers the First Level Support for Direct and Indirect Materials Procurement operations for all Intel operations around the world. Responsible for the administrative needs of the staff; coordinate actions relative to recruitment, placements, promotions, performance appraisals, job classifications, separations, training, conducted interviews; advised staff on the conditions of service, duties and responsibilities. Responsible for the coordination of global teams within various business units to drive Incident and Problem Management. Responsible for SLA negotiation and maintenance for: Accounts Payable and Purchasing Service Desk business. Responsible for incident management, vendors, business stakeholders and customer management.Key Achievements & Awards:• In alignment with strategic IT OPS of using BKM’s to improve Incident Management in the Service Desk space, Marco successfully enroll and certify as ITIL Foundations Instructor and Exam Proctor. His efforts as part of the ITIL trainers supported a cost avoidance for Intel in the excess of US$ 500K in Q3 - Q4 2008.• Influenced a partner organization to pilot and implement a new support model, which increased the resolution rate by 20% and reduced throughput time from over 120 hours to less than 30 hours, 2008.• My recommendations and follow-up with the vendor resulted in reducing contingent worker attrition from 50% to 5% during Q2 2007.• Completed the transition of the Requisition to Settle team from the US to Costa Rica, successfully meeting financial targets and transitioning high-volume business to vendor workers in time and form, 2006.• Awarded the High Performance Instructor, 2009.

In charge of the Information Technology Unit in the Sector 1 Headquarter (Mbandaka, Equateur Province) for the Mission of the United Nations Organization in the Democratic Republic of Congo, MONUC. Duties include personnel management and supervision, performance appraisals, separations, trainings, advised staff on duties and responsibilities. Incident and Problem management. ITU Warehouse management. Server Cluster Administration and Maintenance. Server, Network and PC equipment support and repair, information systems setup and support.Key Achievements:• Achieved a rapid improvement in ITU service satisfaction, increasing the rate from 40% to 100% within the first month.• Successfully fostered collaboration across MONUC sections, showcasing adaptability and the ability to work effectively in diverse organizational contexts.• Played an important role in supporting the implementation of MONUC’s mandate across the Mbandaka, Lisala, and Gbadolite areas.

Responsible for the Global Production Support Call Center at Intel’s Costa Rica Site. Duties include support to Incident and Problem management. Responsible for the administrative needs of the staff; coordinate actions relative to performance appraisals, trainings, recruitment and selection of personnel. Advised staff on the conditions of service, duties and responsibilities. Support to the Sales area for Costa Rica Business. Business Development Executive for the Latin America Region. Responsible for the setup and start up of the Costa Rica office.Key Achievements:• Successful transition of the business to Penang, Malaysia at the end of contract, with minimal disruption to the business as no SLA was impacted and Customer Satisfaction Rates remained stable, 2004.• Successful transition of the WebSuite/Supplier Presence Site Service Desk support from Folsom to Costa Rica in time and form, 2003.• Team archived customer satisfaction rate of 92% of a 90% goal, 2003.

IT Consulting Company specialized in PC hardware sales, setup and maintenance. Planning and facilitation for effective ERP implementations. Sales, Purchases, Customer Service, Technical Support and Consulting Services of my own IT Consulting company, specialized in PC hardware sales, setup and maintenance. Also the setup and management of our own Internet Cafe.

Professor of Computer Science for Primary School &, Systems Audit

Professor of Introduction to Computers I Key Achievements:• On his quarterly performance evaluation he was graded with 91 points of a 100 by his students.

Deliver Computer Science classes at School and High School levels.

Install and support Internet access at IE21 Project High Schools. Give Technical Support to the Computer Education Board computer laboratories in High Schools. Technical and pedagogical Research in support the IE21 efforts. Process and evaluation of Public Bids on computer equipment acquisitions for High Schools in the IE21 program.

Run business requirements analysis and recommend implementation of business process, specialized hardware/software systems and ERP tools for small firms in retail, hardware, food and tourism industries. Freelance consulting.

In charge of the development, support and maintenance of voice and data information systems. Incident and Problem Management. Implementation of Business Continuity Plans. In charge of training activities of IT area.

Sales Account Executive for local and international accounts of Computer Equipment, Accessories and Peripherals.

Provide telephone PC Computer support to customers in United States and Canada. Incident management & Escalations. Key Achievements & Awards:• Developer of Team Motivation Strategy, 1997.• Team Top Performer Award, 1998. • Nominated for Technical Support Best Performance Award. 1997.

Deliver Computer Science classes at School and High School levels. Management and maintenance of the Computer Lab.

Deliver Computer Science classes at Pre-School and Elementary School levels. Maintenance of the Computer Lab.

Incident Management for ERP systems. Develop Training activities for end users in how to use, adapt and develop processes around ERP solutions.