Responsible for overseeing the clink operations for Blue Shield of California/Promise Health Plan Medi-Cal clinics in the Antelope Valley. Provided leadership in creating, developing and executing various workflows, processes, improving patient care and experience. Responsible for 20k Medi-cal members. Reduced ER visits by 35%, inpatient admissions by 17% and inpatient re-admissions by 22%.

Managed small FQHC in South Los Ángeles.Responsible for managing multiple grants to provide medical services to Medi-Cal population.

• Manage multiple regional outpatient clinics focused on Urgent Care, Cardiology/Electrophysiology, Orthopedic, Pediatric/Adult Endocrinology/Neurology, Primary Care, and Gerontology.Achieved 98% Patient Satisfaction in RegionAchieved high Tier 1 Provider and Employee Engagement by implementing various activities• Improved various workflows and process utilizing Lean Six Sigma* Improved Urgent Care waiting time from 2-3 hours to 35 minutes. Improved total visit time from 3-4 hours to less than one hour.* Improved Quality Measure attainment from meeting 2 of 17 measures to meeting 15 of 17 measures across all clinics.* Improved 0-60 day AR from 45% to 26%. * Improved Point of Service cash collections from 78% copay collections to above 90% and eligibility verification from 64% to 97%.* Developed and implemented various staffing models that exceeded Labor Standards by 124%• Implemented and monitor departmental policies and procedures which support the organization's goals and business objectives and ensure they are met.• Managed and over saw the opening of two new Urgent Care Clinics and two new Primary Care Clinics.• Achieve integrated services across the continuum of care & manage & ensure continuous improvement of all clinical practices, services, & operations by designing & implementing systems, processes, & methods to evaluate & improve patient care across the continuum of care• Ensure patient care staff provide the highest quality of care & are in compliance with the Nurse Practice Act, JCAHO, NCQA, federal, state, & local requirements• Develop and Monitor financial performance & identify & implement strategies to reduce costs & improve quality of care/service. Resulted in various cost saving measure of up to $100,000• Responsible for growing and retaining patient membership.* Manage and develop provider contracts* Member of the Mergers & Acquisition committee

• Site was awarded Circle of Excellence under my leadership. First time in six years that site has been open.• Reduced Sr. and Commercial Re-Admits by 18% and 13%, respectively.• Increased Sr. Enrollment by 122%• Contribution Margin exceeded 55%• Patient Satisfaction improved from 39% to 51% in one year.• As part of managing the daily operations of a large multi-specialty outpatient medical center, also managed HCP West Region High Risk Program (Geriatric Care, Palliative Care, ESRD, and Homecare programs)• Supervise daily operations and ensure staff provide the highest quality of care.• Implement and maintain patient care and quality service standards to meet members' and internal clients' expectations.• Serve as patient advocate resolving patient care issues.• Recommend and evaluate processes to improve systems and patient care results across the continuum of care.• Develop and monitor $27 million operational budget and manage resource allocations.• Monitor financial performance and identify and recommend strategies to reduce costs and improve quality of care/service.• Determine the appropriate staff mix for department and develop processes to screen, interview, hire, train, and maintain the competency of all department staff.• Provide on-going staff development.• Implement and monitor departmental policies and procedures which support the organization's goals and business objectives and ensure they are met.• Collaborate with Lead physician, physicians, and nursing managers in developing the appropriate level of patient services and the day-to-day operations of the site.• Assist in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.

Currently promote Multaq (AAD), and Plavix (Antiplatelet)Institutional Senior Sales Proffessional and Promoted Lovenox (anticoagulant)

Promoted Actos, Niaspan, and Advicor

Promoted Astelin Nasal Spray, Soma, and various Prescription only Cough medications.

Managed 12 sales representatives in CA, UT, NM, NV, WA, OR and two administrative assistants in regional office.Conducted Sales Training using the Personal Selling Skills Model

Responsible for managing and servicing National Large Accounts (employers 250+)Responsible for Assisting Sales Executive with Renewal of accounts and implementation of new auxiliary benefit plans.

Management Resident (part of Master Program at USC)Assisted Business Manager with New and Renewals of Large Employer groupsWorked with Top Brokers in Orange County by processing RFP

Managed four AHA Community BranchesFundraising during tenure was at 135% of goal 1996, 123% in 1995, 132% in 1994, 145% in 1993 and 175% in 1992Reached over 60,000 people with Heart Educational programs at the School site, Worksite, Healthcare site, and Community-at-large