Marco Heim Email & Phone Number

Rumson, Nj, Us

Long Branch, New Jersey, United States

Greater New York City Area

From Concept to Courtroom®”. RLM | TrialGraphix serves leading law firms across the US with state-of-the-art graphics to illustrate complex cases.On October 15, 2014, Resonant Legal Media (RLM) acquired TrialGraphix to become the nation’s largest and most experienced graphics and technology firm, serving the legal community with over 90 professionals coast-to-coast. RLM | TrialGraphix focuses exclusively on two services for law firms that go hand-in-glove – making powerful graphic presentations and delivering them in court.

Greater New York City Area

-Established and maintained client relationships with key business partners to deliver the highest level of service standards and prospected for additional business growth by understanding and meeting client needs.-Played an active role in the development and execution of successful B2B sales campaigns.-Monitored and analyzed market intelligence and competitive environment to build the pipeline and identify opportunities to cross sell product/service lines and generate additional revenue.-Acted as the point of escalation for large-scale billing disputes and resolved client service issues.-Improved organizational effectiveness by streamlining business processes to achieve maximum efficiency and collaboration between departments.-Managed and allocated resources and assigned staffing for multiple high profile projects simultaneously, each with competing priorities and deadlines, across nine offices.-Managed the vendor selection process (including vendor sourcing, RFP review, and contract negotiation) and vendor relations to ensure objectives are communicated and deliverables are achieved.-Provided support, guidance and direction to direct reports and conducted mid-/end- year reviews.-Additional responsibilities included asset management, budget planning/reconciliation, and general office logistics.**Led and motivated direct reports through effective talent management strategies, which included development and succession planning, performance management and compensation alignment, resulting in a stabilized office environment and growth in staff.**Managed the day-to-day operations of the highest revenue generating office in the company.Recognized for leading the NY office during organizational change while the company was sold 3 times within 7 years.**Extensive experience working with a variety of clientele through various levels of communication.**Honored by winning the Employee of the Year Award in 2011.

New York, Ny

-Partnered and collaborated with clients to develop and implement the production of creative assets/materials that provided a competitive advantage during legal proceedings.-Established, sustained, and managed close working relationships with internal and external stakeholders.-Work with marketing to identify issues and propose solutions to achieve strategic business objectives.-Managed the initiation, development and implementation of marketing programs and materials.-Actively participated in educational/training opportunities in order to stay abreast of competitive landscape/industry. -Worked collaboratively across multi-product and cross-functional teams. **Promoted to Senior Production Manager in 2009 and to Senior Production Manager/Facility Leader in 2011 for exceeding capability expectations.**Began my career as an entry-level night shift supervisor, often including working weekends and holidays.

New York, Ny

East Rutherford, Nj

-Director for all Collegiate Sports and Soccer events held at the Meadowlands Sports Complex.-Forged and fostered relationships with client representatives and support teams external to the NJSEA.-Managed a multi-member production team during the high pressures of live sporting events.-Responsible for evaluating, training, and elevating talent.-Developed and documented control room procedures for pre-, during, and post telecast events (including quality control assurance techniques and workload assignments).-Oversaw vendor selection, negotiated contracts, monitored vendor performance and managed relationships with vendors/agencies.-Technical Director for NBA, NHL and other sporting events held at the Meadowlands Sports Complex.-EVS Operator (instant replay) for NFL games held at Giants Stadium.-Click Effects Operator (running commercials and advertisements during game stoppages).-Assisted Technical Engineer (setting up, testing and breaking down all equipment for games and concerts).-Responsible for troubleshooting any technical problems that arose during telecasts.**Directed #1 Duke v. #2 Texas, NCAA Men’s Basketball matchup in 2005.**Directed the Inaugural NY Redbulls Major League Soccer home opener in 2006.**Designed and implemented leadership and development programs to ensure success of recently promoted and high potential employees.

East Rutherford, Nj

-Designed and implemented leadership and development programs to ensure success of recently promoted and high potential employees.-Camera operator for all sporting events held at the Meadowlands Sports Complex (shooting NFL, NBA, NHL, MLS, International Soccer, NCAA Basketball, NCAA Football and Horse Racing).-Responsible for training new hires.-Coordinated simulcasts at the Meadowlands Race Track.**Promoted to the Multimedia Department to fill the role of Director/Technical Director in 2005.

Greater New York City Area

- Spoke with prospects to qualify their needs.- Sales support, including gathering information and analysis on potential clients.- Track and analyze client records for future needs / services.- Managed the shipping department.