Marco Hernandez

Marco Hernandez Email and Phone Number

Chief IT Guy šŸ‘ @ TEK IT UP I.T. Services
Oakville, ON, CA
Marco Hernandez's Location
Oakville, Ontario, Canada, Canada
About Marco Hernandez

WHO IS MARCO HERNANDEZ? (that's me!)I manage, fix and improve my clients’ I.T. so they can overcome and conquer technology and thrive in the digital world.My journey through the information technology industry started many moons ago when I was a young, innocent law student in my sophomore year. One day, while drafting a paper, my computer simply died. Desperate I took it to a local computer repair shop and after lengthy delays and an expensive invoice my lovely 80486 IBM PC was ā€œfixedā€ā€¦ or so I thought.I realized soon enough something was not quite right – performance was not the same. I decided to get a second opinion and I found out key components like RAM and processor were swapped by lower quality equivalents.Furious I decided to learn how to fix my own stuff, so this never happens again. In a matter of weeks, I found myself reading more books about computers than law – and quit school to enroll in a computer sciences program at a community college.After only few months I got my first paid job fixing computers! To give you some perspective, these were the times when Altavista and CompuServe reigned supreme.Today, after thousands of satisfied users and clients, I still love what I do; I took what happened to me and made it the cornerstone of my practice: never lie to a customer and always be straight forward, no b.s. or sugarcoating. The industry is changing and I try my dear best to change with it.Before, the challenges were keeping your hardware and software running so your business can function. Now, there’s a cyber war happening online and ourselves and our business are fair game. We must learn how to live, work, and play on an ever-changing digital landscape.HOW TO REACH MEšŸ“Ŗ You can use the super handy dandy LinkedIn messaging machine or shoot a direct email to marco(at)marcohernandez.caā° šŸ’¬ Visit my website at https://marcohernandez.ca so you can book a 30-Min FREE consultation

Marco Hernandez's Current Company Details
TEK IT UP I.T. Services

Tek It Up I.T. Services

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Chief IT Guy šŸ‘
Oakville, ON, CA
Marco Hernandez Work Experience Details
  • Tek It Up I.T. Services
    Chief It Guy šŸ‘
    Tek It Up I.T. Services
    Oakville, On, Ca
  • International Practical Shooting Confederation
    Director Of Information Technology
    International Practical Shooting Confederation Apr 2009 - Present
    Oakville, Ontario
    • Head of Information Technology and Security responsible for all IT processes and projects • Administered IT procurement: vendor selection, bidding process, contract review and final deliverables• Coordinated and delivered IT services for local and remote users• Executed e-mail platform migration to Google Workspace (G Suite)• Executed websites hosting migration from Rackspace and Liquidweb to Amazon Web Services (AWS)• Built and currently maintaining 23 WordPress websites• Designed and implemented elastic solutions for large scale international competitions (1.5k+ competitors and officials): registration websites, membership management, email accounts, social media, event management and cloud file sharing• Evaluated and hired contractors, service providers, freelancers, and content collaborators• Executed the PCI SSC compliance procedure for securing credit card payments data• Implemented various online forums using Slack, Facebook Groups, Discord and Invisonzone• Planned, delivered, and maintained cyber security policies for local and remote users• Directly supported 104 Regional Directors and Executives in two languages (English and Spanish)• Introduced and deployed cloud collaboration tools (Dropbox, Office 365, and Google Drive)• Managed web projects using WordPress, Drupal, and custom CMS• Managed projects and audited deliverables with budgets in excess to USD100k• Created and maintained all social media content: Facebook page (142k+ followers), Twitter, YouTube, IPSC online forum, video streaming and published match results. Published 32 issues of the IPSCWorld online magazine, reaching 32,800 direct subscribers• Drafted and presented IT budget for review by the Executive Council – approved every year• Presented yearly IT achievements and upcoming projects at the Annual IPSC General Assembly
  • Tek It Up I.T. Services
    Chief I.T. Guy šŸ‘
    Tek It Up I.T. Services Oct 2008 - Present
    Oakville, Ontario, Canada
    šŸ‘‰ Established in 2008, TEK IT UP has been serving small businesses in the Greater Toronto Area West.šŸ‘ Our ideal clients are family-owned businesses with up to 10 employees. šŸ¤ We understand the technology challenges entrepreneurs face daily and we have made our mission to provide fast, reliable, and affordable I.T. services and consulting.
  • Mohawk College
    College Instructor
    Mohawk College Dec 2019 - Present
    Hamilton, Ontario, Canada
    • Instructor for the Continuing Education Program• Course delivery: WordPress and Cyber Security Workshop
  • Xavier University
    Academic Advisor – Mba Program (Contract)
    Xavier University Jan 2007 - May 2007
    Cincinnati, Oh
    • Advised and mentored local and international MBA students during the admission process and class registration• Prepared information sessions open to the public and conducted degree audits for prospective students and alumni• Designed academic profiles for transferred students from other national and international universities• Assisted in preparing student’s welcome night
  • Chiquita
    It Project Manager (Contract)
    Chiquita Jul 2004 - Dec 2006
    Cincinnati, Oh
    • Managed projects for the design and creation of the Producers General Database - Food Safety Department• Redesigned, developed and implemented the website for the WeCare Charitable Foundation• Evaluated IT service providers• IT team member in charge of designing and implementing disaster recovery strategies for IT business continuity
  • Siemens
    Systems Engineer (Contract)
    Siemens Jul 2003 - Apr 2004
    Cincinnati, Oh
    • Supported business users - desktops and mainframes, voice and stock market’s data applications• Developed new strategies for client satisfaction through technology innovation• Supervised Blackberry deployments for 74 supervisors, managers and directors
  • Compaq Venezuela
    Helpdesk Operations Manager (Citibank Account)
    Compaq Venezuela Nov 1998 - Dec 2001
    Caracas Area, Venezuela
    • Supervised 4 call center agents and 10 field technicians servicing 869 users + 4 bank branches• Managed outsourcing of new IT requirements from client and third-party suppliers. Budget: $1.5 MM• Directly responsible for maintaining service level agreements based on key performance indicators, tracking and reporting deliverables, creating documentation and best practices as well as monitoring proper escalation and adjusting if required. Reported directly to Operations Manager• Supervised procurement and deployment of new equipment (servers, desktops and laptops)• Directly involved in hiring and termination process of internal personnel and contractors • Participated in the Citibank Venezuela’s HQ relocation project: project scoping, vendor coordination and IT requirements

Marco Hernandez Education Details

Frequently Asked Questions about Marco Hernandez

What company does Marco Hernandez work for?

Marco Hernandez works for Tek It Up I.t. Services

What is Marco Hernandez's role at the current company?

Marco Hernandez's current role is Chief IT Guy šŸ‘.

What schools did Marco Hernandez attend?

Marco Hernandez attended Xavier University, Mohawk College, Southern New Hampshire University, Humber College.

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