Marco Hernandez Email and Phone Number
WHO IS MARCO HERNANDEZ? (that's me!)I manage, fix and improve my clientsā I.T. so they can overcome and conquer technology and thrive in the digital world.My journey through the information technology industry started many moons ago when I was a young, innocent law student in my sophomore year. One day, while drafting a paper, my computer simply died. Desperate I took it to a local computer repair shop and after lengthy delays and an expensive invoice my lovely 80486 IBM PC was āfixedā⦠or so I thought.I realized soon enough something was not quite right ā performance was not the same. I decided to get a second opinion and I found out key components like RAM and processor were swapped by lower quality equivalents.Furious I decided to learn how to fix my own stuff, so this never happens again. In a matter of weeks, I found myself reading more books about computers than law ā and quit school to enroll in a computer sciences program at a community college.After only few months I got my first paid job fixing computers! To give you some perspective, these were the times when Altavista and CompuServe reigned supreme.Today, after thousands of satisfied users and clients, I still love what I do; I took what happened to me and made it the cornerstone of my practice: never lie to a customer and always be straight forward, no b.s. or sugarcoating. The industry is changing and I try my dear best to change with it.Before, the challenges were keeping your hardware and software running so your business can function. Now, thereās a cyber war happening online and ourselves and our business are fair game. We must learn how to live, work, and play on an ever-changing digital landscape.HOW TO REACH MEšŖ You can use the super handy dandy LinkedIn messaging machine or shoot a direct email to marco(at)marcohernandez.caā° š¬ Visit my website at https://marcohernandez.ca so you can book a 30-Min FREE consultation
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Chief It Guy šTek It Up I.T. ServicesOakville, On, Ca -
Director Of Information TechnologyInternational Practical Shooting Confederation Apr 2009 - PresentOakville, Ontario⢠Head of Information Technology and Security responsible for all IT processes and projects ⢠Administered IT procurement: vendor selection, bidding process, contract review and final deliverables⢠Coordinated and delivered IT services for local and remote users⢠Executed e-mail platform migration to Google Workspace (G Suite)⢠Executed websites hosting migration from Rackspace and Liquidweb to Amazon Web Services (AWS)⢠Built and currently maintaining 23 WordPress websites⢠Designed and implemented elastic solutions for large scale international competitions (1.5k+ competitors and officials): registration websites, membership management, email accounts, social media, event management and cloud file sharing⢠Evaluated and hired contractors, service providers, freelancers, and content collaborators⢠Executed the PCI SSC compliance procedure for securing credit card payments data⢠Implemented various online forums using Slack, Facebook Groups, Discord and Invisonzone⢠Planned, delivered, and maintained cyber security policies for local and remote users⢠Directly supported 104 Regional Directors and Executives in two languages (English and Spanish)⢠Introduced and deployed cloud collaboration tools (Dropbox, Office 365, and Google Drive)⢠Managed web projects using WordPress, Drupal, and custom CMS⢠Managed projects and audited deliverables with budgets in excess to USD100k⢠Created and maintained all social media content: Facebook page (142k+ followers), Twitter, YouTube, IPSC online forum, video streaming and published match results. Published 32 issues of the IPSCWorld online magazine, reaching 32,800 direct subscribers⢠Drafted and presented IT budget for review by the Executive Council ā approved every year⢠Presented yearly IT achievements and upcoming projects at the Annual IPSC General Assembly -
Chief I.T. Guy šTek It Up I.T. Services Oct 2008 - PresentOakville, Ontario, Canadaš Established in 2008, TEK IT UP has been serving small businesses in the Greater Toronto Area West.š Our ideal clients are family-owned businesses with up to 10 employees. š¤ We understand the technology challenges entrepreneurs face daily and we have made our mission to provide fast, reliable, and affordable I.T. services and consulting. -
College InstructorMohawk College Dec 2019 - PresentHamilton, Ontario, Canada⢠Instructor for the Continuing Education Program⢠Course delivery: WordPress and Cyber Security Workshop -
Academic Advisor ā Mba Program (Contract)Xavier University Jan 2007 - May 2007Cincinnati, Oh⢠Advised and mentored local and international MBA students during the admission process and class registration⢠Prepared information sessions open to the public and conducted degree audits for prospective students and alumni⢠Designed academic profiles for transferred students from other national and international universities⢠Assisted in preparing studentās welcome night -
It Project Manager (Contract)Chiquita Jul 2004 - Dec 2006Cincinnati, Oh⢠Managed projects for the design and creation of the Producers General Database - Food Safety Department⢠Redesigned, developed and implemented the website for the WeCare Charitable Foundation⢠Evaluated IT service providers⢠IT team member in charge of designing and implementing disaster recovery strategies for IT business continuity -
Systems Engineer (Contract)Siemens Jul 2003 - Apr 2004Cincinnati, Oh⢠Supported business users - desktops and mainframes, voice and stock marketās data applications⢠Developed new strategies for client satisfaction through technology innovation⢠Supervised Blackberry deployments for 74 supervisors, managers and directors -
Helpdesk Operations Manager (Citibank Account)Compaq Venezuela Nov 1998 - Dec 2001Caracas Area, Venezuela⢠Supervised 4 call center agents and 10 field technicians servicing 869 users + 4 bank branches⢠Managed outsourcing of new IT requirements from client and third-party suppliers. Budget: $1.5 MM⢠Directly responsible for maintaining service level agreements based on key performance indicators, tracking and reporting deliverables, creating documentation and best practices as well as monitoring proper escalation and adjusting if required. Reported directly to Operations Manager⢠Supervised procurement and deployment of new equipment (servers, desktops and laptops)⢠Directly involved in hiring and termination process of internal personnel and contractors ⢠Participated in the Citibank Venezuelaās HQ relocation project: project scoping, vendor coordination and IT requirements
Marco Hernandez Education Details
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I.T. And Project Management -
Legal Assistant/Paralegal -
Certificate
Frequently Asked Questions about Marco Hernandez
What company does Marco Hernandez work for?
Marco Hernandez works for Tek It Up I.t. Services
What is Marco Hernandez's role at the current company?
Marco Hernandez's current role is Chief IT Guy š.
What schools did Marco Hernandez attend?
Marco Hernandez attended Xavier University, Mohawk College, Southern New Hampshire University, Humber College.
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Marco Hernandez
Results-Driven Bilingual Administrative Professional. Committed To Driving Organizational Success Through Strategic Hr Initiatives And Efficient Administrative Practices.Toronto, On -
Marco Hernandez
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