Marco Hidalgo Email and Phone Number
I currently lead the Digital Touchpoints team at XL Axiata. With over 15 years of experience in the telecommunications & digital industry, I have helped businesses design and deliver quality customer-facing applications. In parallel, I have managed IT back-end systems and built adaptive customer journeys. I have the ability to collaborate effectively across internal & external teams, formulate agreeable & practical solutions, and balance commercial needs with customer demands.Drawing on my core strengths in digital platforms, cloud frameworks, and best practices in design thinking, I have led key digital transformation initiatives that resulted in a remarkable increase in XL’s trade business opportunities and consumer growth & engagement. Apart from this, I have been recognized and invited to be a speaker at regional conferences for AWS, Adobe and various leadership summits.
Pt. Xl Axiata Tbk
View- Website:
- xlsmart.co.id
- Employees:
- 2958
-
Group Head Of Digital TouchpointsPt. Xl Axiata TbkJakarta, Indonesia
-
Group Head Of Digital TouchpointsPt. Xl Axiata Tbk Feb 2022 - PresentJakarta, Dki Jakarta, IdManages all customer facing touchpoints. Spearheads all digital initiatives from ideation to experience. Unifies all digital experiences across all business verticals. -
Head Of Digital Product & ServicesPt. Xl Axiata Tbk May 2018 - Jan 2022Jakarta, Dki Jakarta, IdEstablished & executed a full year digital roadmap for all brand and business segments. Created & delivered it’s first digital mobile app for sales & distribution.
-
Country Manager (Ph)Rightcloud Jul 2017 - May 2018Established and led the local sales team to secure 1.5M USD annual revenues. Delivered and onboarded cloud managed services and security services to various businesses.
-
Portal Architect & Product StrategistGlobe Telecom Jan 2013 - Jul 2017Ph- Unified and managed customer and business roadmaps and its product lifecycles. - Established dashboards for 10+ portal platforms and improved service levels from 95% to 99.95%.- Established and brokered quarterly business reviews with Amazon Web Services- Delivered the first full cloud project of the company- Presented KPIs and action plans to C-levels and other executives -
Solutions DesignerGlobe Telecom Jun 2009 - Dec 2012PhProvided IT solutions to project managers and acted as technical lead for all front-end related initiatives.Re-architected the digital face of the company and spearheaded the first cloud initiative.On-time delivery of various digital initiatives: > Broadband portals > Reward management systems > Content management system > E-commerce systems > Google search Appliance > Customer chat services
Marco Hidalgo Education Details
-
Ateneo Graduate School Of BusinessMaster Of Business Administration (M.B.A.)
Frequently Asked Questions about Marco Hidalgo
What company does Marco Hidalgo work for?
Marco Hidalgo works for Pt. Xl Axiata Tbk
What is Marco Hidalgo's role at the current company?
Marco Hidalgo's current role is Group Head of Digital Touchpoints.
What schools did Marco Hidalgo attend?
Marco Hidalgo attended Ateneo Graduate School Of Business.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial