Marco Klomp Email & Phone Number

Tilburg En Omgeving, Nederland

IT Specialist Oracle Knowledge Advanced/Oracle Service Cloud (B2C), Nice RTS en AI NLP. Build Authority Python for Achmea's AI NLP platform.

Tilburg En Omgeving, Nederland

Tilburg Area, Netherlands

After having done process management tasks for this department, I decided it was time for a change and go back to the technical side of things.

Tilburg Area, Netherlands

After years of being hired to Achmea, I now have a fixed position there.As IT proces manager, I am implementing ASL- and ITI-processes within a Solution Development department.

Tilburg Area, Netherlands

Incident coördinator and problem coördinator for the central customer and agent database (CRG/CTA) and related applications (CIRO), Siebel and knowledgebase BREIN (Inquira/Oracle Knowledge).

Change coördinator for the new knowledge base BREIN (Inquira).

Service Delivery Manager at CRM competence center for the Verint Suite.Work consists of contacts with internal customers and external service providers.Designing the internal processes and implementing them.Negotiating the Service Level Agreements and guarding the Key Performance Indicators and customer satisfaction.

Projectmanager for Siebel release 21. Release implemented succesfully.

My employer since 1998. This company gave me the opportunity for a lot of large companies in various fields.

Programming on the companies central relations system. Alongside I play the role of Incident Cooridator and Configuration Manager of the service-team I am working in.

NRS provides data-system for cattle-information. From localisation of cattle to breeding-information systems.I have worked here as a programmer on the Dutch cattle-tracking system which was maintained and expanded under the authority of the Dutch Ministry of Agriculture.

I've done 2 projects on this tour. The first was a migration project for the pension division. Moving the data from one of their pensionfunds to a new division.The second project concerned the central relations database of this insurance company.Work consisted of creating services that could access the database and provide information to al marketing divisions. These services were build in COBOL/CICS and worked with a central mainframe database. The services connected to various platforms and applications using a middleware layer (currently IBM MQ-series).I also created an interface to provide the companies SIEBEL-platdorm with information and the latest changes in the relations database.

Programmer on the PGB-system. PGB stands for PersoonsGebonden Budget. This is a personalised budget for people whe need extensive healthcare. With this budget they can provide for the healthcare they need as they see fit.Programming consisted of batch-processing of salary-slips and a work-flow management system.

Programming on the billing software of the largest Telecom provider in the Netherlands. Als coaching junior programmers and setting up programming guidelines within the project.

Working on logistic solutions for various industries for clients like Lufthansa, Philips, Douwe Egberts, Avia Presto and many, many more.

My primary position was informing clients of this food wholesale company with the posibilities of ICT-solutions such as point of sale systems and billing systems.Programming consisted of maintaining the back-office part of the companies point of sale system and the development and maintenance of billing software for larger customers.I also did some work on the companies wholesale software on a Unisys Mainframe.

Working on accounting software and custom applications for various clients. I remained here for about a year after my internship with this company.One of my main tasks beside programming was installing and maintaining Novell and UNIX networks for various clients.

Nvt, Hbo Bedrijfskundige Informatica (2-Jarig)

Shortened HBO-program Business Information Technology to prove my work- and thinklevel. This program was done alongside my work.

Various, Ambi-Certificates, Asl-Foundation, Java, Javascript, Python, Etc.

Application Programmer, Application Programmer In Cobol

Applicatieprogrammeur COBOL

Havo, Dutch, English, Economics, Trade & Legal Sciences, Mathematics, Science