- Provide strategic leadership and oversight to UNICC in driving and delivering digital delivery solutions to its partners, providing proactive advice to the Director and to the Management Committee as required in the digital and technology space.- Lead the Digital Delivery Division, including all personnel in the relevant Sections and Units based in all UNICC duty stations. Promote discipline, team spirit, and good working relationships within the Digital Delivery Division and with other Divisions.- Assist the Director in establishing UNICC’s work plan and strategic directions. Promote effective collaboration and partnerships outside the organization and assist the Director in the preparation of senior management encounters and presentations.- Serve as a member of the UNICC Executive Committee and take shared responsibility for the work of that group, including the management of risk for the organization. Assist the Director in the preparation of Management Committee meetings and the related documentation and reports.- Nurture a culture of continuous improvement and team building within the Division and UNICC as a whole. Provide leadership and innovative drive to the development of digital delivery solutions and new products for UNICC, and new services specifically requested by customers.- From time-to-time, act as Officer-In-Charge of UNICC during the absence of the Director if nominated. Represent UNICC externally and within the UN System as necessary. Perform other related duties as required.

- Provide strategic leadership and oversight to ICC in regard to technology operations matters, providing proactive advice to the Director and to the Management Committee as required in these areas. - Lead the Operations Division, providing support and guidance across all its section. Promote operational excellence, team work, ownership and responsibility within OPand with other Divisions.- Assist the Director in establishing ICC’s work plan and strategic directions. Promote effective collaboration and partnerships outside the organization and assist the Director in the preparation of senior management encounters and presentations.- Serve as a member of the ICC Executive Committee and take shared responsibility for the work of that group, including the management of risk for the organization. Assist the Director in the preparation of Management Committee meetings and the related documentation and reports.- Nurture a culture of continuous improvement and team building within the Division and ICC as a whole. Continuously evaluate customer services and IT market trends to enhance, using the information to proactively evolve ICC’s services.- Support development of new services and products by incubating solutions based on emerging technologies and running ‘proof of concepts’ for proving value of digital technology for ICC.- Maintain an active contact with customers. Actively develop and promote effective collaboration with ICC’s Partner organizations. Promote a customer centric approach to enhancing services and solving technical problems. Attend key status-review meetings for Service Delivery Agreements.- From time to time act as Officer-In-Charge of ICC during the absence of the Director if nominated. Represent ICC externally and within the UN System as necessary. Perform other related duties as required.

Leadership: Provide strategic leadership and oversight to ICC in regard to technology operations matter, providing proactive advice to the Director and to the Management Committee as required in these areas. Supervisory: Lead the Operations Division, which is composed of Sections covering Infrastructure and Platform, Business Services, Enterprise Applications and Customer Services, and has staff based in Geneva, New York, Valencia, Brindisi and Rome. Processes: Coordinate the activities of the Division to ensure that it is working to all agreed inter- and intra-Division processes and standards and that agreed metrics are in place and reported regularly and accurately. Ensure that changes and enhancements to the technical infrastructure are performed in a coherent manner while following ICC's Change Management procedures; ensure that the support of existing services aims at meeting user requirements while providing the highest possible service level.Planning: Assist the Director in establishing ICC's work plan and strategic directionGovernance: Service as a member of the ICC Executive Committee and take shared responsibility for the work of the group.Innovation: Nurture a culture of continuous improvement and team building within the Division and ICC as a whole.Customers: Maintain an active contact with customers. Actively develop and promote effective collaboration with ICC's Partner organizations.

Lead the Business Solutions Section, which is composed of Units covering Infrastructure, Platform, Applications and Service Management, and has staff based in Brindisi and Valencia. Promote discipline and team spirit within the above units, and promote good working relationships between the units and with other Sections and Divisions of ICCCo-ordinate the activities of the Section to ensure that it is working to all agreed ICC and ISO 20000 processes and standards. Review, publish and discuss agreed metrics regularly with the customer. Ensure that changes and enhancements to the technical infrastructure are performed in a coherent manner while following relevant Change Management procedures; ensure that the support of existing services aims at meeting user requirements while providing the highest possible service level. Serve as a member of the Leadership Group and take shared responsibility for the work of that group.Plan the work of the section through a yearly work plan in line with ICC’s work plan and strategic directions. Nurture a culture of continuous improvement and team building within the section, the division and ICC as a whole. Continuously evaluate customer services and IT market trends to enhance, using the information to proactively evolve the services provided by the section.Maintain an active contact with customers. Actively develop and promote effective collaboration with ICC’s Partner organizations. Promote a customer centric approach to enhancing services and solving technical problems. Organize, prepare and attend key status-review meetings with customers for Service Delivery Agreements on a monthly basis.

Lead the Brindisi Program, which is composed of Units covering Service Desk, Infrastructure, Platform, Applications, Network Control Centre, Service Management and Training, and has staff based in Brindisi and Valencia. Ensure that all staff management processes are adhered to, and regular communication and performance feedback is given to all staff.Provide operational leadership in regard to ICC Services provided to a major customer.Collaborate with peers across ICC seeking out opportunities for increasing organizational effectiveness, customer satisfaction, and reducing costs.Oversee all processes operated by the section, ensuring that they are operated in line with agreed standards (including ISO 20000 and ISO 27001), and that agreed metrics are in place and reported regularly and accurately. Report service performance to, and coordinate service activities with customers.Standardize and document the section’s operating procedures to the greatest extent possible, and automate tasks wherever possible.Sponsor and provide oversight for projects and services delivered by the section, ensuring cost, time, scope and quality meet customer expectations.Establish and manage Service Management processes in line to ISO 20000 standards.

Responsible (within the scope of the Application Support team) for:- 2nd level support- Problem Management- Configuration and Release Management- Availability, Performance and Capacity Management- System Administration and operations- Application Security

- Responsible for the development of a web enabled inventory management system

- Lotus Notes Development- Implementation of Developed Systems in Peace Keeping Missions- Project Technical Lead

- Responsibile for the overall network infrastructure in MONUA- Responsible for the email system

Lotus Notes Developer and Administrator