Marco is responsible for, IT Operations teams providing the 1st Line Support for Market Services, CSD’s and Network Operations, ITIL service management processes and IT Risk & Tools. Marco team will keep working on the uniformization and integration of the Group companies within the same processes and methodologies, as well as the Resilience Control and Observability over Production.

Joined ENX in Porto as the Director of service delivery for IT transversal functions. The centralization of services that were previously executed in the local companies provides clear benefits in enabling best practices and economies of scale, but also increases the complexity of managing service delivery. Guarantee the service delivery from the transversal function to each of the integrated companies, including, cybersecurity, infrastructure and cloud services as well as production services… Show more Joined ENX in Porto as the Director of service delivery for IT transversal functions. The centralization of services that were previously executed in the local companies provides clear benefits in enabling best practices and economies of scale, but also increases the complexity of managing service delivery. Guarantee the service delivery from the transversal function to each of the integrated companies, including, cybersecurity, infrastructure and cloud services as well as production services. With important milestones being delivered for the integration of the CSD’s, will initially focus on production services and will act as Interim Manager to support the Production services team. Show less

As part of the Business Development role, I am responsible for the Customer Engagement and new Business within Celfocus Contracts in Africa and Middle East.As IT Operations Manager I have the responsibility to deliver the existing Support Contracts within Vodafone and others Celfocus Customers in the region.As part of this roles is also included the Staffing and Financial sanity of the referred contracts.

Oporto Service Manager responsible onsite for the Celfocus' Delivery Centre located in Oporto. As part of the role I have to ensure that we are working from Oporto following the company’s guidelines and best practices defined by our Head Quarters in Lisbon (starting from March 2015). All the partnerships with the Universities are also encapsulated in this Role.Responsible for the Managed Services Business Unit at Oporto (approximately 80 people) and for the delivery and growth of the… Show more Oporto Service Manager responsible onsite for the Celfocus' Delivery Centre located in Oporto. As part of the role I have to ensure that we are working from Oporto following the company’s guidelines and best practices defined by our Head Quarters in Lisbon (starting from March 2015). All the partnerships with the Universities are also encapsulated in this Role.Responsible for the Managed Services Business Unit at Oporto (approximately 80 people) and for the delivery and growth of the AMO services provided across 8 geographies, covering the technical domains of Unified Communications, CRM, Integration, Billing, Online and Digital TV.Contributor as part of the Management Team for the launch and ramp-up of the Celfocus Delivery Centre located in Oporto. This Delivery Centre was delivering projects across 10 geographies through off-shore and on-shore delivery models. After 1 year, a team of 100 people was achieved. By March 2016 we have almost 200 people working from Oporto premises. Show less

During my allocation to du Telecom Company I have performed different Roles:• Developer • Development Team Leader• Business Analyst • Project ManagementI have started in August 2006 as a Developer in Siebel as responsible of the Integration / Replication process between Siebel and the Billing platform (BSCS from Ericsson) through EAI layer.On January 2007 I have started the Role of Development Team Leader for all the developments done in Siebel.In March… Show more During my allocation to du Telecom Company I have performed different Roles:• Developer • Development Team Leader• Business Analyst • Project ManagementI have started in August 2006 as a Developer in Siebel as responsible of the Integration / Replication process between Siebel and the Billing platform (BSCS from Ericsson) through EAI layer.On January 2007 I have started the Role of Development Team Leader for all the developments done in Siebel.In March 2008 I have accumulated the Team Leading Role with The Release Management Role and responsible for the Defect Management Stream also.In January 2009 (for 4 months) I was in charge of the Analysis of the ICS Project integrating all the information coming from the Collection System to Siebel (as Siebel was used as the main front Office in the Company).In August 2010 (for 1 year and 3 Months) I was responsible for a Data Reconciliation Project Management between the three main data Owners systems in du (Siebel, BSCS and Netcracker) for Customer, Contract and Service Details information. Show less

Develoment performed using the Call Center Module of Siebel 7.7 - eCommunicationsRoles in the Project:Team Leader and Siebel Developer

Developed the Call Center on Siebel 7.7 - eComunications and eChannelRoles in the Project:Siebel Developer

Siebel Consultant - Commerce and Industry Association of Funchal (Madeira). Siebel 7.7 - eHospitalityRoles in the Project:Siebel Developer