Drive the strategic vision for our technology initiatives, ensuring they align with the organization's broader business objectives. Oversee the management of our IT infrastructure, cybersecurity, and disaster recovery, maintaining the integrity and reliability of our systems. Lead high-performing teams, manage the IT budget, and ensure compliance with industry regulations. Focus on delivering innovative solutions, optimizing processes, and fostering collaboration across the organization to support our long-term goals.Main achievements:• Deployed an orchestration platform powered by AI, data, and organization capability that provided real-time decision execution through end-to-end visibility into risks and opportunities.• Streamlined the P&L workflow by digitizing request creation, automating approval processes, and enhancing reporting capabilities.• Architected and executed a comprehensive digital transformation roadmap, ensuring alignment with the organization’s strategic vision.• Spearheaded cross-organizational initiatives as a change agent, driving alignment and fostering a unified approach.• Ensured high satisfaction levels with IT services through strategic oversight and proactive management.• Strengthened strategic vendor partnerships through robust management plans, enhancing business system reliability.• Optimized system utilization and coordinated a comprehensive business continuity plan to safeguard operations.

My daily responsibilities included:Lead a team of talented senior Project Managers, and champion the continued development of the PMO. Accountable for project management standards, tools, templates, and processes. Provide oversight and expertise to successfully manage the project portfolio, resources, and capacity - working closely with leadership and various stakeholders across the organization to ensure the successful delivery of strategic initiatives.Main achievements:• Created and institutionalized all processes, procedures, tools, and templates of the PMO. Hired, coached, and developed a team of senior project managers. Provide leadership and guide projects via standardization and consistency in delivery approach, recommending process improvements to gain efficiencies along with specific processes that project managers follow when leading projects.• Spearheaded the portfolio management process that assesses, approves, prioritizes, and resources the new projects aligned with the overall strategy. Champion strong program/project governance, and provide oversight on project management across all projects including tracking, monitoring, and reporting on all initiatives to Senior Management.• One of the lead members of the Acceleration Program that aims to provide a digitally enabled experience tailored to our patient's needs, by optimizing our back-end infrastructure, reviewing our internal processes, and implementing new systems/tools for our Patient Support Programs, Pharmacies, and Clinics.• Obtained scores up to 9.6 in staff satisfaction with management on the "OfficeVibe®" monthly survey.• Granted the "Exceptional Leader Award" recognition.

My daily responsibilities included: Lead collaborators and third-party vendors, including business analysts, systems analysts, IT infrastructure analysts, and business managers, to achieve project deadlines and goals. Established all processes, procedures, and templates of the PMO. Developed project plans, identifying roadblocks and potential solutions in a timely fashion to resolution, as well as supporting Business, Operation, and IT teams in line with ultimate goals. Managed and administered budgets, reported progress on C-level meetings, and drove successful project completion.Main achievements:• Contributed to the five-year business transformation program that focuses on improving processes and technology initiatives designed to bolster the company's competitiveness (Business Agility). Lead the EDI, legacy systems integrations, network, and infrastructure projects to support the implementation of a new Expense Management Tool; Website and intranet redesign; a new ERP for Finance and HR/Payroll; a new Core Operating System; among others.• Successfully implemented complex projects for Day & Ross business areas, such as LTL/Truckload and Commerce Solutions, meeting all deadlines and adhering to strict budgets.• Streamlined the driver recruiting process by utilizing a new automated process and tool in order to reduce onboarding time from 21 to 5 days.• Served as project management subject matter expert for the IT area. Trained the IT team in the traditional (waterfall) and agile approaches for project management.

My daily responsibilities included:Advanced through similar roles of increasing scope and responsibility to manage a wide range of costs for various administrative areas. Led, motivated, and mentored a 15-member controllership staff that included financial analysts, project analysts, and project coordinators. Executed a number of key business functions, including budget management, KPI establishment, cost forecasting, mapping cost-savings opportunities, and implementing financial projects.Main achievements:• Successfully reduced the company staffing costs (overtime, travel, printing, reimbursement, etc.) by 10% through implementation of a Business Intelligence Tool, based on KPIs and internal benchmarks within the 40,000 Technology and Operations staff. • Led C-Level monthly committees with Senior HR leadership to present staff costs, KPIs, and appropriate action plans to meet the respective department goals.• Established an effective monthly process to monitor, evaluate, and drive the accomplishment of performance goals by hundreds of executives.• Maximized the value of IT spending by introducing Technology Business Management (TBM) to optimize decision-making by technology leaders and their business partners.• As a Controller, managed over CAD 300MM/year budget for administrative real estate costs, regarding more than 100 different administrative addresses. Tens of millions of savings identified and reflected in budget and forecast.• Obtained a score of 92% in staff satisfaction with management on the "Great Place to Work®" annual survey.

My daily responsibilities included:Collaborated on the leadership of the corporate efficiency program with a yearly objective of reducing operating costs by hundreds of millions of dollars. Directed a 10-member staff of analysts, coordinators, and managers to achieve projects aimed at increasing cost efficiency in all appropriate departments, with enough success to be chosen as a substitute manager of 60 personnel during a manager’s leave of absence. Managed executives’ personnel costs by creating a dashboard that reported key strategic indicators. Main achievements:• Experienced with Zero-Based Budgeting, guaranteeing that each item was explicitly approved, regardless of how much money had previously been budgeted to any given line item.• Established a matrix management approach to expenses to analyze the budget not only by the area view but also by the type of spending across all areas of the bank (e.g. IT/Telecom, Call Center, Travel, etc.) to ensure that best practices were executed within all business areas.• Slashed mobile phone costs by 64%, taxi expenses by 53%, and consulting fees by 40%. • Identified and implemented tens of millions of dollars in cost-savings opportunities in IT development.• Identified all roles that were duplicated in different areas and proposed the centralization of it, generating 30% of cost reduction.• Obtained a score of 98% in staff satisfaction with management on the "Great Place to Work®" annual survey.

My daily responsibilities included:Managed large, high-visibility corporate projects involving credit risk, brokerage activities, regulatory compliance, credit card processes, key financial concerns, and optimization of technology. Led a team of 10 project analysts and coordinators along with five third party vendors to achieve important corporate objectives: Main achievements:• Created the Corporate PMO to overcome a pressing need for centralization and standardization of the project management processes, leveraging the best practices recommended in PMBOK, PRINCE2, and CMMI.• Helped organize the PMO team allocation, in addition to hiring all internal and external team members.• Demonstrated expertise in analyzing project feasibility, evaluating risks, structuring project governance, establishing systematic progress reporting, and developing guidance for the team and technical support staff.• As the manager of the high priority Basel II Project, forged financial stability, strengthened the capital structure of institutions, integrated best practices of risk management, and promoted greater transparency and market discipline.• Selected to be a quoted-in-print reviewer of the PMBOK Guide 5th Edition, PMI’s highly respected book of best practices, in recognition of expertise and accomplishment in project management.

My daily responsibilities included:Provided influential leadership to five collaborators and three third-party vendors, which included designers, systems analysts, quality analysts, IT architects, and countersigning officers. Developed project charters, plans, and change requests as well as reporting progress, administered the budget, and driven successful project completion. Main achievements:• Developed a performance monitoring tool that enabled banks to track ATM transactions in real time by constantly measuring performance and prompting corrective action for problems. Earned prestigious e-finance prize in 2008.• Excelled at publishing insightful reports for the CIO and IT executives that displayed dashboard indicators showing the progress and results of strategic technology projects.

My daily responsibilities included:Orchestrated a number of project support functions, such as analyzing systemic visibility, collecting data, mapping processes, and providing schedules and budgets. Conducted structured data analysis, prototyping, and physical designing in addition to troubleshooting production environments. Main achievements:• Led the development, testing, and implementation of innovative changes to comply with Brazilian Payment System reform that eliminated negative account balances requiring time-consuming intervention by the Central Bank.

Internship.