Professional Profile:A dedicated and enthusiastic IT professional for more than 10 years, certified MCSE, CCNA and ITIL with extensive knowledge in Network and Computer Systems Administration, technical support, problem analysis, incident management, ticket solving and root cause determination. Strong expertise and experience in customer care, IT service management and executive/VIP support. Possesses excellent interpersonal and communication skills and has the ability to develop and maintain positive internal and external relationships.Technical Skills: - Operating Systems: Windows XP, Windows7/8/10, UNIX and Mac OSX.- Servers: Windows Server 2003, 2008, 2012, 2012R2, 2016, 2019, Windows SBS 2011, Microsoft Exchange 2003, 2007,2010, 2013, 2016, Office 365, Active Directory, DHCP, DNS.- Virtualization: HyperV and VMWare.- Azure Cloud Migration and Office365 Migrations.- Networking: Core Network, TCP/IP, routing and switching, VLAN’S, ACL’s, Wireless- Software: Solarwinds/N-able N-central, EDR Sentinel One, DUO, Sage ACCPAC, Microsoft Office, ARCserve D2D, GFI Mail Essentials, Lotus Notes, Citrix, Mail for Exchange, Cisco VPN, WebEx, Checkpoint Pointsec, Safeguard, VMware Workstation, Siemens PLM (SolidEdge)- Hardware: Servers, Desktops, laptops, printers, Phones, Routers, Switches- Vendors: Dell, HP, Lenovo, IBM, Cisco, Meraki, Netgear, Sonicwall, Watchguard, Fortinet...- Program Language: HTML, CSS- Service Desk Ticketing Tools: Remedy, Clarify, Sage CRM, ZenDesk- Foundation Training: ITIL, Service Desk, IT Service Management.Professional Skills: - Excellence in Service Desk ITIL Foundations, Core network, Ethernet and TCP/IP networking. - In-depth knowledge of Hardware and Software. - Goal oriented, dedicated and precise. - Multilingual premium technical support both in English, Portuguese and Spanish.- Ability to handle multiple tasks and work under pressure.
Listed skills include Windows Server, Active Directory, Microsoft Exchange, Tcp/Ip, and 46 others.