Marco M. work email
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Marco M. personal email
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Marco M. phone numbers
I was fortunate to spend a decade with a Fortune 500 company and experienced its $1B to $100B growth. Then I went into the fascinating startup world and continued to explore.Established and managed Operations, Customer Service, and Reverse Logistics in ~20 countries for Huawei, Endless, Vivint, UpTrade, and Relay.
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Svp Of Global OperationsRelay Human Cloud Jul 2024 - PresentDallas, Tx, Us -
Director Of OperationsRelay Human Cloud May 2022 - Jul 2024Dallas, Tx, UsWork with the President to define and execute the company's growth and operation strategy. Manage international operations covering India, Mexico, Honduras, and new countries. Relay is an HR startup with an end-to-end solution to offer international talent to U.S. companies. (One click to deploy International Staff)
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Board DirectorUptrade May 2022 - PresentAllen, Texas, Us -
CeoUptrade Dec 2020 - May 2022Allen, Texas, UsOversee Product, Marketing, and Operations at UpTrade.
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Head Of OperationsUptrade Jun 2019 - Dec 2020Allen, Texas, UsUpTrade (https://uptradeit.com/) is an online platform to sell and buy used smartphones with quality assurance and fair price. At UpTrade, we make technology affordable to everyone. We empower the world by extending the life of used electronics through the hands of others.
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Sr. Director Of Reverse LogisticsFoxx Development Inc. Mar 2019 - May 2019Manage Reverse Logistics and Repair. -
Sr. Director Of Reverse LogisticsVivint Smart Home Dec 2016 - Jan 2019Provo, Ut, UsSetup and manage the Reverse Logistics team and processes for all Smart Home devices. -
Director Of Customer Care & Reverse LogisticsEndless Computer Oct 2014 - Dec 2016San Francisco, Ca, UsEstablish and manage Global Customer Care and Reverse Logistics, including Online Support, Call Centers, Authorized Service Centers (ASC), Material Management, etc.Manage product requirements of China market, Develop relationship with potential vendors and partners, Support business development in China. -
Head Of Global Technical SupportHuawei Technologies (Consumer Bg) Nov 2013 - Jul 2014Shenzhen, Guangdong, CnAs part of Global Service, managed Global Technical Support for 120+ million devices in 140+ countries, including Asia Pacific, North America, Latin America, Europe, Africa and Middle East.Worked with Product Team to Manage Global Product Service Life Cycle, including SSP (Service Strategy Planning), DFS (Design for Service), SNPI (Service New Product Introduction), EWP (Early Warning Process), EOX (End of X) etc. -
Executive Director, Service And QualityHuawei Technologies (Consumer Bg) Dec 2011 - Nov 2013Shenzhen, Guangdong, CnManaged Service Department and Quality Department: 1) Service: Pre-sales support, After-sales service Support to Carriers, Consumer Service, Reverse Logistics, ASC Vendor Management, Material Management, Technical Support; 2) Quality: Product Quality, Vendor Quality, Organization Operation and Process Quality.
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Sr. Director, Customer Care & Reverse LogisticsHuawei Technologies (Consumer Bg) Mar 2009 - Nov 2011Shenzhen, Guangdong, CnManaged Pre-sales Support, Customer Care, Tech Support, ASC Operation, Material Management, and Reverse Logistics of North America Region
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Director Of ServiceHuawei Technologies (Consumer Bg) Aug 2007 - Mar 2009Shenzhen, Guangdong, CnAfter-sales Solution, Customer Care Service Management, Reverse Logistics for United States and Canada.
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Service ManagerHuawei Technologies (Consumer Bg) Mar 2006 - Aug 2007Shenzhen, Guangdong, CnAfter-sales Solution, Customer Care Service Management, Reverse Logistics for Malaysia Circle (including Malaysia, Singapore, Brunei, Philippines, Australia, New Zealands, and Fiji)
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Service EngineerHuawei Technologies (Consumer Bg) Feb 2005 - Mar 2006Shenzhen, Guangdong, CnAfter-sales support for Malaysia, Singapore and Brunei
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Engineer, System IntegrationSoliton Systems Inc Feb 2004 - Feb 2005San Jose, California, UsTechnical Support for System Integration Project in GuangDong, China.
Marco M. Skills
Marco M. Education Details
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UclaGeneral -
South China Normal UniversityMultimedia And Data Network Technology
Frequently Asked Questions about Marco M.
What company does Marco M. work for?
Marco M. works for Relay Human Cloud
What is Marco M.'s role at the current company?
Marco M.'s current role is SVP of Global Ops at Relay.
What is Marco M.'s email address?
Marco M.'s email address is ma****@****ail.com
What is Marco M.'s direct phone number?
Marco M.'s direct phone number is +141561*****
What schools did Marco M. attend?
Marco M. attended Ucla, South China Normal University.
What skills is Marco M. known for?
Marco M. has skills like Vendor Management, Management, Telecommunications, Product Management, Wireless, Reverse Logistics, Mobile Devices, Operations Management, Cross Functional Team Leadership, Materials Management, Strategy, Integration.
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