Marco De Castro Marcelino, B.Sc., Arm Email & Phone Number

Pembroke, Hamilton, Bm

• Responsible for the Miami Claims Dept. with Claims Authority & Loss Funds for different YOAs.• Adjust claims from Fac Placements for FA, PA, Terror, K&R and LAC Surety Treaty as we as US Re P&C Treaty claims. Request settlements to Ops Dept. from the different binders’ Loss Funds (managed by me/Claims in Miami). • Present claims from Fac Placements for FA, PA, Terror, K&R and LAC Surety Treaty as we as US Re P&C Treaty claims to London when claims are above my Claims Authority for payment approval. Request settlements to Ops Dept. from the different binders’ Loss Funds (managed by Claims in Miami).• Enter claims into system for claim ref# generation. Check Funds Float Mgt. to ensure proper funds levels in Loss Funds allowing for the processing of payments in the system in a timely fashion. • Follow payment approval process in company’s system to ensure approvals are obtained from the proper parties in a timely fashion to inform broker partners and Cedants about payment status.

New York, Us

• Apr. 2019 – Sept. 2020: oversaw run-off of the Builder's Risk (CAR/EAR) / Property-Energy portfolios.• Apr. 2016 – Mar. 2019: work closely with the SVP of Builder’s Risk (CAR/EAR) / Property-Energy to continuously update self on guidelines/ underwriting appetite to present value proposition to broker-partners in LAC and US to potentialize submissions received and grow premium written.• Perform all pre underwriting activities – new submission login and risk documentation analysis to determine if it falls within appetite/ risk acceptability.• Perform all post-underwriting activities – premium booking requests, and e-filing all documentation/ correspondence with internal and external clients to ensure accuracy and completeness of risk files according to company’s guidelines and readiness for an internal and/or external audit.• Develop, foster and expand relationships with Brokers - LAC and Miami based Brokers by holding meetings at our Miami office to discuss business initiatives, clients’ exposures, and host and/or attend Road-Show presentations.

Coral Gables, Florida, Us

• Responsible for growing and expanding sales of independent agencies/ business partners in the LatAm region in the Health, Life and Investment LOB’s• Responsible for recruitment and training of agents/ business partners in the Health, Life and Investment lines. • Sales consultative approach aimed at finding synergies and presenting product solutions for business partners’ clients' - Expat, TCN, and Key Local Nationals, needs.• Provide training webinars to agents throughout LatAm on companies and products we represent.• Continuous engagement with agencies/ business partners to uncover and develop new individual and group business opportunities.

New York, Us

• Followed up with brokers to request missing information for RFP’s, and provided proposals for clients review. • Participated in internal weekly meetings with GM to go over sales and marketing activities – RFP’s received and outstanding proposals, which needed follow ups to close deals.• Participated in brokers’ meetings to understand their LOB’s of focus and presented company’s expertise said LOB’s. • Captured, up-kept, improved the accuracy of submissions’ database that streamed lined the reporting process and policies, which supported the company’s overall mission.• Up-kept policy documents/ binders, both physical and electronic forms, to keep all account files in good order.• Develop Written and Accounted bordereaux.

Hartford, Connecticut, Us

• Increased Group and Individual sales production in the LAC territory by $4.2 Mil.• Traveled throughout the territory to visit MGA’s and conduct training presentation to MGA’s sales force on company’s product offerings. • Employed a consultative business approach with clients, via telephone and video conferences, to uncover opportunities and present suitable solutions for clients. • Continuously engaged with agent-network to ascertain greater penetration of and production in target markets, retention of business, and high level of client satisfaction.

Carmel, In, Us

• Provided agents excellent Sales & Marketing support, and liaised with Underwriting, Claims, and Customer Service depts., whenever needed, to resolve escalated depending issues. • Traveled throughout the territory to conducted presentations/ training to clients on company’s corporate culture, products and on-line system's capabilities. • Participated in market conferences in the Caribbean, Latin America and the Southeast region of US to promote company’s products, increase market awareness of the company and its expertise. • Recruited and trained new agents on company’s product offerings. • Established contractual commission structure during recruitment process for MGA & GA based on production commitments.• Applied a consultative business approach to uncover new opportunities to maximize agents’ production. • Worked closely with Provider Network Administrator to advise agents on network utilization protocols.

Carmel, In, Us

• Recruited new agents via out-bound calls to increase distribution channel for the company’s portfolio of products in the Caribbean, Latin America and the Southeast region of US.• Developed new business by participating in county, state, national and international market conferences throughout the year, to promote company and its products to the marketplace. • Trained existing and newly contracted agents on the company and its products, via webinars and in-office visits.