Marco Miatello Email & Phone Number

Barcelona, Catalonia, Spain

County Dublin, Ireland

- Manage sales and PO's from customers and affiliates throughout the whole downstream supply chain flow;- Manage supply of commodities to a Customer base of Hotels, Airlines, Cruise lines and Distributors;- Coordinate logistics and shipping to Region of competence according to incoterms and in linewith existing KPIs;- Coordinate operational activities for assigned markets verifying progress; - Reply to the inquiries from customers/Sales Managers (order management, stock availability,shipping status, credit issues, mis-shipments) within SLA;- Ensure Channel Inventory awareness & reaction (stock availability, delivery process) by co-operating with Distribution Planning towards full order stock allocation;- Work closely with Credit Risk, F&A and Sales Managers for credit limit issues;- Follow-up on open cases in line with the approved schedule;- Ensure inter-departmental cooperation towards Customer Excellence;- Ensure appropriate, complete and timely reporting upon ad-hoc requests from Managers;

County Dublin, Ireland

- Management of all device ordering, from ordering date to install;- Main responsibility for Italy, Netherlands, Portugal and France;- Liaising with different countries Logistics Teams on orders dispatch, cost/times estimation for deliveries to end customer;- Consistent engagement with Client Delivery Team;- Maintaining SAP System data i.e. contract’s, addresses, etc.;- Managing account refresh;- Management of MACD activity (Moves and disposal of devices);- Optimise Training and Analyst’s activities;- SLA reporting and Analysis Trending;- Hosting Conference Call for implementation of new accounts;- Maintaining and updating of activity tracker;- Mentoring / Coaching for new potential candidates / members of the team;- Project management involvement - review of existing processes to determinate solutions to business problems;

Dublin

- Primary country contact for customer on all escalations; - Handle telephone/web calls and deal with them promptly, efficiently and with empathy; - Invite customer to participate in telephone problem resolution; - Facilitate or escalate customer issues and complaints, both internally and externally; - Co-ordinate all consumable calls and Break/Fix calls;- Liaise with various Helpdesks, Xerox & non Xerox service providers escalating through these avenues to close; - Validate customer details and requirements on data entry, categorize and deal with appropriately; - Maintain accurate database information;

Rome

- Booking and management of rooms and rates;- Check in & check out operations; - Dealing with any enquiries at the reception;- Monitoring stationary stock and ordering when required;- Answering all incoming calls / emails in a timely and accurate manner; - Meeting and greeting visitors ensuring they are signed in and inducted; - Data entry onto internal systems;- Reporting issues to the office manager;- Reveneu Management;

Rome

- Coordinating campaign activities (Project "Carta Roma"); - Main point of contact for all kind of enquiries; - Providing guidance and assessing the participants' applications in order for them to meet the admission requirements.

Rome, Italy

- Territorial analysis of the III district of Rome through research on history, economy, immigration, urban and environment- Euro-project course- Production of an eBook containing the research consultable at: https://itunes.apple.com/us/book/viaggio-nel-territorio.-destinazione/id653485004?mt=11

Rome, Italy

- Resolving daily administrative and operational issues;- Scheduling and coordinating events and other university activities;- Providing tutoring and guidance for students;- Writing quality reports on academic results and other activities; - Answering all incoming calls / emails;

Diploma In Business English

Master'S Degree, Social Sciences For Cities, Environment, Tourism And Intercultural Relations, 110/110

Erasmus Exchange Student Certificate, Sociology

Bachelor'S Degree, Sociology, 102/110