Marco Milani Email & Phone Number

Biel, Berne, CH

Responsible for deployment of Group sustainable program in Italy. Leader of local initiatives aiming to improve Economic, Social, Environmental Sustainability

Biel, Berne, CH

Business leader of the reorganisation project and implementation of new ERP sysem SAP S4 Hana, for all the processes of Italian company (sales, administration, finance, Customer Service, logistics, ecommerce)in order to implement the new Group strategy of Verticalization according to 4 sets of brands.

Biel, Berne, CH

♦ Hold P&L responsibility for the customer service operations to ensure provision of elite customer service, efficient servicing of major brand watches and selling spare parts across the group. ♦ Drive the strategic vision and business strategy to strengthen company’s position within competitive markets and to grow revenue and operating income. ♦ Create a.

Biel, Berne, CH

• Permanent member of Corporate Customer Service team as representative of European countries.
• Lead and deploy international innovation projects, such as Implementation of new pick-up service for end consumers as first actor in watchmaking industry; ideation of Service Warranty Card, definition of guidelines and.
• Earned temporary promotion to manage the China CS BPR Project (located in Shanghai) due to outstanding delivered results in Italy. (China has the widest and most complex Operations in the group)o Steered efforts to.

Biel, Berne, CH

♦ Managed cross-functional teams, such as: sales, marketing, operations, customer service, logistics to successfully deliver and exceed performance results and revenue targets. ♦ Played the key role of Project Manager to streamline critical processes, enhance market perception and to establish a new way of working by applying the Agile Methodology and Lean.

♦ Held P&L responsibility of the Logistic division and managed 13 direct reports and 19 indirect reports outsourced to external company in four different plants.♦ Spearheaded the overall Supply Chain of spare parts achieving €5M sales and 20% share of EBIT.♦ Successfully streamlined the logistics operations leading to 15% annual cost savings related to.

Roma, Lazio, IT

Responsible for S.M.E. project focused on recruiting small and medium-sized enterprises by means of telephone contacts. Main tasks related with this job were: supervision of the activities both of internal and external resources, scheduling and control of the action plan, creation of the offer, presentation of the initiative to the customer.Business.

Milano, Lombardia, IT

Service Business Sub-Division Manager (since April 2000) responsible for Service Marketing for dealer channel and for coordination of the two direct service branches in Milan and Rome (19 people; 2.5 million Euro of revenue)Assistant Service Manager (Oct 99; Mar 00), taking care of the analysis and planning of the activities of Service Division (including.

Roma, IT

Manufacturing Supervisor of the whole line of electronic assembly of circuits (45 people), since July 97Representative for Manufacturing area in the TOP Cassina project (Sep 96 - Jun97) oriented to cost and lead-time reduction in the plant of Cassina de Pecchi. The project was led McKinsey company and achieved 40% reduction of operating cost and 60%.

110/110 E Lode, Ingegneria Elettronica Indirizzo Gestionale

Education record