Marco Moncada Email & Phone Number

Houston, Texas Area

• Manage the IT / Production team in resolving technical issue such as network connectivity, print servers, file servers,cloud servers, make-ready apps, scans apps and training to the customer.• Building the foundation for both a technical sales group and technical services group.• Provide support to all customer in the Houston surrounding area, via phone, remote software or onsite.• Setup and configure production machine, with Fiery and PrismaSync controller. Setup workflow such as hotfolder, SpotColoro, Calibrating G7, VDP and E-Commerce using EFI Digital Store Front or Direct Smile.• Experience and worked on Kipp Wide Format, Canon MFP and Canon Image Press C750/C850 and ImagePress C10000.• Train, configure and demo customer on using PaperCut, Equitrac, and Uniflow• Setup workstation, server, router, and switches• Write and create documentation on workflow procedures, and sales proposal on the different equipment.

Houston, Tx

• Support End User via phone, email and remotely using Team Viewer• Implement and troubleshoot different network environments such as Windows 2012, AS400, Solaris, andRedHat/CentOS• Configure, install and implement software solutions:WordPress, Drupal, Joomla, Microsoft SharePoint, RSA, OwnCloud,WSUS, Equatrac, Web to Print and Square9• Make sure plugins are working properly,configure smtp setting on WordPress, Install recommended Plugins for WordPress and Extension for Joomla.• Install Plugin Security feature such as WordFence ,WP Hide & Security Enhancer, and Sucuri Security-Audit Scanner.• Setup firewall using Shorewall and IP Tables• Configure cPanel and WHM• Monitor all servers, using LogWatch and Nagios• Support customers with different OS such as OSX, Linux Ubuntu or Centos, and Windows Platform• Setup MS SQL/ MySql, create tables and import/export database• Setup, configure, implement Windows Server and CentOS with LAMP Stack• Install and configure Fusion Pro for Variable Printing in high end transactional environment• Setup Web application such as XMPIE, Word Press and Digital StoreFront• Setup High Performance Digital Printer to print using Mainframe AS/400 and Solaris• Experience and Worked on Xerox Versant 180/80,2100,C70, Ricoh Production such as 7100, 5100, • Experience and Worked on Hydraulic Cutter, Duplo Perfect Binder, Slitter Creaser Cutter and MBM Equipment.• Supported customers network environment, configured routers, switches, connected domain file servers, FTP Servers,Web Servers, printers, computers, scanner and copier.• Trained the customer how to run there job properly such as imposition (Compose, Impose, and Job Master) Also guided them on my wiki training site that I developed.

Houston, Texas Area

Provided desktop computer support for 12 staff members, 33 faculty, and 50 graduate students in the Department of Physics. Was responsible for administering three RedHat Linux servers providing MySQL, Apache, Perl, Samba, and numerous phylogenetic and statistical software packages including SSH Workstation used for command line administration and FTP/SFTP file manipulation. Debugged scripts for Compile code C ++ with GCC. Integrated Microsoft Active Directory group and user memberships with Linux file, directory, and group permissions. Provided user training on a variety of software packages, including MS Office XP/2000, Adobe Photoshop, Dreamweaver, GIMP, JMP, Visio, and general cyber security practices for desktop users. Troubleshooted and administrated small local area networks using Protocol stack, NIC Cards, CAT 3/5 cabling, hubs, switches, punch down blocks and routers. Managed users and groups on Windows 2008 domain. Managed all departmental printers and copiers.

Greater New York City Area

• Provided technical support for all major accounts in the Texas Area• Troubleshoot customer networks in different environments such as Windows, Mac OSX or Linux• Created documentation on using a online Wiki page that is hosted in Apache Server• Provided technical sales support in presentations, product demonstrations, customer training and delivery professionalsystems, consulting and integration services• Developed solutions for complex problems with regular use of ingenuity and creativity• Served as a liaison and coordinated with back-end engineering organizations to provide the end customers with the resolution of customer equipment, networking, or solution issues• Developed Statements of Work (SOWs) for the end customer defining the potential needs of their high-volume printingenvironment and conditions prior to the signing of the business contract• Able to write basic scripts to drive high-volume printers: i.e.: input/output tray selections, page orientation, printpositioning, etc.• Ensured long-range initiatives were pursued in order to acquire capabilities in advance of trend/need• Possessed a good, demonstrable understanding of third-party production printing solutions as well as own productsimproving processing and workflow of documents throughout business

Long Island, Ny

Member of the MIS team which supported over 500 usersAS400 Operator - ran jobs, started printer queue, released jobsImplemented Ghost Imaging software, TCP/IP, WINS, DHCP and RAS clients on all platformsInstalled, configured and tested PC Anywhere, MS Outlook, Outlook 2000, Remedy, Heat, Faxmaker, Visio 2000, Project, Outlook Express and ADP Accounting softwareTested, diagnosed and upgraded PC and LAPTOP: SVGA video cards, IDE and SCSI hard drives, Network Interface cards, CD-ROM’s, Memory (SIMM’s and DIMM’s) and Fax/ModemsConfigured dialup-networking via VPNSet permission on user computer, resolved IP conflicts over NETBIOS name and activated LAN-service on jacks, cross-connect closets

Long Island, Ny

Provided upgrades, hardware/software, performance optimizationCreated, customized and tested new ghost imagesTroubleshooted, solved and reported network failures or problemsWindows NT 4.0/2000 workstation installations, configurations and on-going supportSupported the MFP, Printers, Server and PC in the RBC BuildingAssisted brother issue with their application, hardware, and networking

Aos Degree, Network And Computer Technology

Diploma, Computer Aided Design And Drafting