Dynamic and self-motivated IT Senior Sales and Customer Service Professional with over 18 years’ experience. Strong Capacity of Planning (resources, time, cost ...) and Organization with 4 years professional experience in Project Management.Expertise in IT Account Management, Business Development, Team Management and Project Management.Strong experience in identifying and delivering customer-focused solutions, according to their needs.Passionate in helping organizations with their digital transformation, namely in the optimization of the Customer Journey experience.Results-oriented who excels in delivering solutions within scope, cost and time, guaranteeing the required quality standards.Specialties (Key Skills): - Optimization of the Customer Journey experience- Identify business needs and match with IT technical needs- CRM, SaaS, Cloud Solutions, Websites, LAN- Team Building & Leadership - Problem Solving and Analytical thinker - Digital Marketing (E-mail Mkt, Social Mkt, SEO, SEM)- Key Account Management / Retention - Strong Communicator and Negotiator (Easy Rapport)- MS Office (Word, Excel, Power Point), Project
Listed skills include Project Management, Account Management, Sales Management, Team Management, and 23 others.