Marco L. Email and Phone Number

● Managed and executed daily operational activities ensuring efficient oversight of facilities, equipment, materials, and services within the University Unions and Events (UUE) department.● Directly recruited, hired, trained, scheduled, and supervised a team of 30+ student employees, ensuring the professional delivery of event services.● Communicated clearly and professionally with students, faculty, staff, and external stakeholders.●Handled administrative tasks, such as scheduling, data entry, meeting coordination with a high level of attention to detail.● Utilized office software (Microsoft Office, Google Suite) proficiently, alongside university-specific software systems, to adequately complete tasks and organize information.● Coordinated and executed tasks in line with project timelines and tracked progress using the Trello Project Management tool to ensure the timely completion of projects.

● Informed university’s online learning strategy by conducting qualitative interviews with 70 participants across 28 countries and presented key insights into learners’ motivations and goals at the Academic Innovation at Michigan research showcase.● Designed exploratory sequential mixed-methods study to understand the experiences and perceptions of the university’s online learners by collaborating with the Research & Analytics team to devise two interview guides and a survey questionnaire. ● Enhanced the usability of Atlas, an academic planning platform, by conducting remote usability testing with 8 participants and documenting usability issues in the research repository platform Dovetail.● Analyzed qualitative interview data using thematic coding to draw out actionable insights.● Collaborated with a team of academic researchers, user experience researchers, and data scientists to develop and manage research plans across multiple projects. ● Performed market research on Tandem, a tool used to support student group work, by examining 4 direct/indirect competitors which resulted in the presentation of each platform’s strengths and weaknesses relating to user experience.

● Led the project team in the establishment of UX project goals, deliverables, and requirements, aligning stakeholder expectations, preventing scope creep, and ensuring the project met user needs and business objectives.● Created low-fidelity sketches and high-fidelity prototypes of a new website to be critiqued and tested by users and stakeholders. ● Utilized the design thinking approach to scope out a project plan which allowed me to prioritize project goals and efficiently launch a new product within a strict deadline. ● Managed stakeholder expectations through weekly meetings which ensured that the needs of both users and the organization were met during the UXR/UXD process. ● Collaborated with graphic designers, UX researchers, and other stakeholders to establish branding, color scheme, typography, and other design needs related to the final product.

● Shadowed assistant district attorneys in and out of the courtroom to gather an understanding of legal practice.● Analyzed case information for assistant district attorneys’ paperwork and projects to familiarize myself with legal language.● Researched criminal justice statistics to implement in a presentation about my experience working in the district attorney’s office.● Applied communication skills to contact witnesses and police officers and arrange court dates.