Marco Ocampo Email & Phone Number

Portland, Oregon, United States

Jackson, Mississippi, United States

• Provide budgetary support for approximately 2,000 employees at a medical center with seven Community Based Outpatient Clinics utilizing to two interdependent financial systems, FMS and VISTA.
• Monitor the execution of a $500 million dollar budget across 400+ fund control points with different sources and types of funding for service lines including, research and development, special purpose programs, and.
• Develop proposals for budgetary allocation adjustments based on projections to support changes in program operations and funding.
• Inform program officials of the type of funding authorities available, deadlines, expenditures, and related station program changes.
• Generate a variety of routine and special reports analyzing the current and projected status of funds, expenditures, obligations, FTEE, salary costs, and workload to maintain appropriate level of support for medical.
• Develop an annual Operations Plans based on Veterans Equitable Resource Allocation (VERA) system and Medical Center Allocations (MCAs) model.

Orlando, Florida, United States

• Process over 16,000 beneficiary travel claims yearly totaling over $4.3 million utilizing CPRS, VISTA, FPPS, IPPS, FBCS and DataNet to review, validate and authorize claims.
• Conduct Beneficiary Travel (Special Mode Transportation and Mileage Reimbursement) audits to identify internal processing opportunities and contract invoice discrepancies.
• Generate reports analyzing Special Mode Transportation obligation, and expenditure rates.
• Provide tier 1 support actioning undelivered orders (UDOs) utilizing FMS as well as an internal SharePoint database.
• Provide resolutions for Congressional Inquiries, Patient Advocate Inquiries, and Action Items.
• Generate claim denial letters and provide claim status updates to contractors.

Chelmsford, Massachusetts, United States

• Provide white-glove concierge assistance to elite clientele of American Express by delivering meaningful, valuable, and customized solutions, recommendations, and services.
• Conduct luxury product research and fulfill lifestyle requests for travel, dining, and entertainment.
• Utilize financial and customer relation platforms via the Citrix Environment to accurately document and investigate client requests while protecting their financial records.
• Exceed quality assurance standards through inbound and outbound virtual channels to include email, instant chat, and phone calls via Avaya One-X Agent.

Oviedo, Florida, United States

• Assist the Emergency Preparedness Manager develop and review comprehensive emergency management plans (CEMP).
• Provide logistic support for tabletop, functional, and full-scale emergency preparedness exercises.
• Provide correspondence to the county’s Emergency Management office during natural disasters and exercises.

Oviedo, Florida, United States

• Direct incoming calls through a virtual PBX console in a expeditiously while maintaining appropriate call records.
• Operate the public-address system to page, verify, and record all emergency calls or codes.
• Dispatch Security personnel via a two-way radio throughout the facility for internal emergencies and serve as the primary contact for external law enforcement agencies.
• Monitor alarm indicators, including medical gas, oxygen pressure, and the fire alarm panel.
• Monitor the “Smart Tag” system to alert appropriate personnel of hospital equipment exiting the facility, maternity department access concerns, and other tracking needs.
• Utilize the EMR to provide authorized parties with patient information.

Master Of Business Administration - Mba, Healthcare Management

Bachelor Of Science - Bs, Health Services Administration

Associate Of Arts - Aa, General Studies