Associate Endpoint Engineer
Current• imaging operating systems onto various devices for >100 national retail and manufacturing sites• handling vendors’ warranty systems for IT testing, returns, and repairs• resolve tickets via a self-service portal with focus on customer service• warehouse shipping and receiving• compiling data sets for leadership on scheduling, budgeting, and remediation of retail IT assets• creating a document to evaluate retail sites, to ensure IT’s technology standards are met• research based collaboration to resolve team logistics