Marco Pita Email & Phone Number

Porto, Portugal

Responsible for managing and implementing the Sistrade ERP in various international markets, including Portugal, Spain, Italy, Thailand, and Côte d'Ivoire. Actively contributed to clients' digital transformation through process optimization and improved communication flows. Efficiently coordinated teams to ensure project success in multicultural environments.- Comprehensive project management: Supervised all stages of ERP implementation, ensuring compliance with deadlines and specific client requirements.- Multilingual technical support and incident escalation: Managed and resolved Level 1, 2, and 3 support tickets, ensuring responsive assistance and high client satisfaction.- Process optimization: Analyzed and improved internal processes to enhance operational efficiency and reduce response times.

Gondomar, Porto, Portugal

Led IT consulting services, internet consulting, and managed hardware and software for a diverse client base. Administered web servers, covering domain hosting, websites, and email accounts. Responsible for assembling, installing, and configuring computers, printers, networks, and backup systems at client sites.- Server administration and IT infrastructure: Configured and maintained servers and networks, ensuring high availability and security for client services.- Equipment and systems management: Installed and configured hardware and software, delivering tailored solutions to meet client needs.- Diagnosis and problem resolution: Proactively identified and efficiently resolved hardware and software issues, ensuring service continuity.

Porto, Portugal

Directed the IT department, leading digital transformation initiatives, including ERP development, financial management, and legal support.Oversaw training programs and managed the organization’s IT services.

Porto, Portugal

Spreadsheets training (Excel)Documents Files (Word)Computer Training initiationHealth Information Management Training