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Marco Palacio Yberri is listed as Passionate about Salesforce and Process Improvements at EnergyAustralia, a company with 1861 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Marco Palacio Yberri.
Marco Palacio Yberri previously worked as Customer Recovery Complaints Analyst at Energyaustralia and Business Sales & Service Complaints Subject Matter Expert (SME) at Energyaustralia. Marco Palacio Yberri holds International Business Administration, Business, Graduate from Colorado State University.
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Specialties: Customer Advocacy | Process Improvement | Project Management | Operations Optimization | Complaint Handling | Training | CoachingWith 12 years in the energy industry, I bring a wealth of expertise in case management, investigative and analytical skills, and the ability to innovate digital applications like Salesforce. My tenure at EnergyAustralia has established me as a resourceful SME in Customer Service, where I guide project leaders and stakeholders with data-driven insights and strategic recommendations. I excel in data management and CRM analytics, working closely with key stakeholders to enhance processes, reduce complaints, and boost customer satisfaction. My proactive approach involves collaborating with agents, managers, analysts, and senior leaders to present insightful reports that drive customer-centered solutions.In addition to my analytical work, I am dedicated to training and coaching, ensuring best-in-class complaint handling and SLA compliance. My passion for coaching extends to my role as the Academy Director for Villarreal Melbourne FC Academy, where I develop talents and push individuals beyond their limits.Combining my extensive experience in business analytics, complaint handling, and project management, I focus on elevating the customer experience by addressing process gaps and advocating for the customer's voice.
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Melbourne, Victoria, Australia
In my current role, I oversee the day-to-day management of our CRM (Salesforce), ensuring compliance with regulations and adapting to industry changes. My responsibilities include creating detailed reports and dashboards for leaders, regulators, and stakeholders, as well as being the primary contact for complaints reporting and data analysis. Additionally.
Manage large datasets and provide insightful analysis and recommendations to drive performance and engagement across the team. Designed and implemented new complaint handling process initiative across Business Sales & Service unit that reduced bill dispute escalations to CRU. Provide feedback, training and coaching to new agents to enhance complaint.
Analyzed, investigated, and resolved a large portfolio of complex customer complaints by applying alternative dispute resolution (ADR) principles and methodologies in conjunction with the Ombudsman schemes nationwide. Proposed and implemented Web2Case initiative that reduced administrative time by around 45%. Formulated Final Bill initiative that reduced.
Melbourne Victoria
Supervised and mentored sports coaches. Coordinated sports activities and associated events. Conducted training and coaching programs.
Mexico
Developed and maintained channel partnerships to maximise growth and sales. Formulated sales and marketing strategies for the territory to increase sales. Designed customised packages for trial products to boost distribution.
Denver, Colorado
Designed marketing materials to engage customers in a new market sector. Adapted marketing and communications plans from English to Latin American niche market. Contributed articles that were published on the website to attract more customers.
Other employees you can reach at energyaustralia.com.au. View company contacts for 1861 employees →
Sreedhar Gullapalli
Colleague at Energyaustralia
Australia, Australia
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DF
Damian Fletcher
Colleague at Energyaustralia
Melbourne, Victoria, Australia, Australia
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TM
Tracey Murphy
Colleague at Energyaustralia
Greater Melbourne Area, Australia
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Breeanna Burke
Colleague at Energyaustralia
Geelong, Victoria, Australia, Australia
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ZF
Zee Firdousi
Colleague at Energyaustralia
Truganina, Victoria, Australia, Australia
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TV
Trikam Vaishali
Colleague at Energyaustralia
Melbourne, Victoria, Australia, Australia
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IT
Ishika Tiwari
Colleague at Energyaustralia
Melbourne, Victoria, Australia, Australia
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JG
Jason Grech
Colleague at Energyaustralia
Hernes Oak, Victoria, Australia, Australia
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IC
Ian Chalmers
Colleague at Energyaustralia
United States, United States
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JJ
James Jackman
Colleague at Energyaustralia
Bentleigh, Victoria, Australia, Australia
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Quick answers generated from the profile data available on this page.
Marco Palacio Yberri works for EnergyAustralia.
Marco Palacio Yberri is listed as Passionate about Salesforce and Process Improvements at EnergyAustralia.
Marco Palacio Yberri is based in Greater Melbourne Area, Australia, Australia while working with EnergyAustralia.
Marco Palacio Yberri has worked for Energyaustralia, Camp Australia, Danone, and Colorado Rapids Youth Soccer Club.
Marco Palacio Yberri's colleagues at EnergyAustralia include Sreedhar Gullapalli, Damian Fletcher, Tracey Murphy, Breeanna Burke, and Zee Firdousi.
You can use AeroLeads to view verified contact signals for Marco Palacio Yberri at EnergyAustralia, including work email, phone, and LinkedIn data when available.
Marco Palacio Yberri holds International Business Administration, Business, Graduate from Colorado State University.
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