Marco Piccione Email & Phone Number

Valdengo, Piemonte, Italia

🚀 We transform e-commerce into an exceptional experience for logistics and customer service.With a data-driven and innovative approach, we have rewritten the rules of e-commerce, making every interaction with customers an opportunity to strengthen their loyalty and increase sales.Key Results:📈 Bonprix: 30% increase in delivery speed and improvement in customer service, leading to a 20% increase in customer satisfaction.🌟 Youth: Logistics revolution with a 40% reduction in delivery times and a 50% increase in customer satisfaction, resulting in greater loyalty and an increase in repeat sales.🇮🇹 Italian E-commerce Startup: Development and implementation of an integrated logistics and customer service system generating a 150% ROI in the first year, setting new standards of operational excellence.Added Value:🛠️ Development of Replicable and High-Performance Logistics and Customer Service Processes: Implementation of optimized workflows that ensure not only speed in delivery but also exceptional customer support.📊 Digital Monitoring Dashboard for Logistics and Customer Service: Implementation of advanced systems for real-time performance monitoring, allowing proactive management of operations and customer satisfaction.🔓 Identification and Resolution of Operational Bottlenecks: Proactive strategies to eliminate inefficiencies, improving both sales and daily operations.🎯 Our mission is to be global leaders in logistics and customer service for e-commerce, offering innovative solutions that set industry standards.🤝 Are you ready to transform your e-commerce business into a model of operational efficiency and customer satisfaction?Contact me to find out how we can help you achieve these goals.

Valdengo, Piemonte, Italia

During my tenure at Getaline ecomm solutions, I led the critical process of spinning off the company from the Bonprix group, marking a crucial phase of transformation and strategic independence. My mission was to establish Getaline as an autonomous brand, relaunching it under the new name of Hubrise.Main Responsibilities and Results:- Leadership in the Spin-off: I successfully orchestrated the spin-off of Getaline from the Bonprix group, working closely with leadership to ensure a smooth transition and maintaining operational integrity.- Rebranding and Brand Relaunch: I led the rebranding of the company into Hubrise, developing a new visual identity and communication strategies that reflected the renewed values and goals of the company. This included managing marketing campaigns and collaborating with creative agencies to strengthen Hubrise's presence in the e-commerce market.- Integrated Marketing Strategy: I implemented marketing and sales strategies that effectively promoted the new brand identity, improving brand perception and visibility in the competitive e-commerce market.- Measurable Results: The impact of the rebranding was reflected in a significant increase in brand recognition and customer engagement, establishing Hubrise as a key player in the industry.This role required strategic vision and execution skills to successfully navigate the complexities of restructuring and brand relaunch, ensuring that Hubrise emerged as a strong and independent entity in the e-commerce landscape.

During my time at Analysis SpA, I served as a Business Developer, with the goal of identifying business opportunities, expanding the commercial offerings, and extending sales channels through the innovative investment solutions platform based on proprietary algorithms.Main Responsibilities and Results:- Identification of New Business Opportunities: I conducted in-depth market analyses to identify and develop new sales channels, significantly contributing to the expansion of the company's offerings.- Customer Management and Development: I maintained and strengthened productive relationships with existing clients, ensuring continual growth of the customer portfolio through strategic farming activities.- Marketing and Offer Development: I independently managed social marketing activities to gather information useful for defining targeted business growth strategies and developed precise and coherent commercial proposals in collaboration with various departments.- Risk Management and Planning: I assessed risks associated with new initiatives, ensuring adherence to deadlines and planning production in line with business objectives.- Exploration of New Markets: I actively explored opportunities for development in new markets, positioning Analysis SpA for future growth.This role required a combination of analytical and strategic skills, as well as the ability to operate independently and proactively, contributing directly to the growth and competitive positioning of the company in the investment solutions sector.

During my tenure at Intecs, I held the role of New Business Developer for the Fintech division, focusing on identifying and acquiring target customers interested in innovative solutions in the financial sector, including Blockchain, Artificial Intelligence, Open Banking, Smart Contracts, Parallel Computing, Virtualization, and Cloud Computing.Main Responsibilities and Results:- Customer Identification and Acquisition: I identified and contacted potential clients, presenting the solutions and products developed by the Fintech division and highlighting their innovative features and unique benefits.- Technical Team Support: I worked closely with the technical team to identify functionalities and features of the tools that could facilitate market penetration, contributing to the development and evolutionary maintenance of existing solutions.- Assistance in Contractualization: I assisted the Fintech division manager in the contractualization and sale of products, ensuring that negotiations reflected the value and innovation of our solutions.- Promotion and Commercialization: I actively promoted the products of the Fintech division, ensuring a strong market presence and strengthening the Intecs brand as a leader in technological financial solutions.This role required strong networking skills, a deep understanding of emerging technologies in the Fintech sector, and a proactive approach to ensure the commercial success of the proposed innovations.

Torino, Piemonte, Italia

In my role as a freelance consultant for Soluzioni di Business, I supported various companies in the sports, fitness, and automotive sectors in drafting strategic business plans and developing innovative approaches to marketing, sales, customer management, and partnerships.Main Responsibilities and Results:- Drafting of Business Plans: I developed detailed business plans that guided companies toward clear and measurable objectives, ensuring sustained growth and a clear strategic direction.- Marketing and Sales Strategies: I designed and developed multi-channel marketing strategies, including social media, SEO, content marketing, digital and automated marketing, optimizing brand visibility and increasing customer acquisition.- Customer Management and CRM: I implemented CRM solutions to improve customer relationship management, increasing customer loyalty and optimizing customer interactions.- Partnership Development: I negotiated and consolidated strategic partnerships that led to a substantial increase in business opportunities for clients.- Use of Advanced Digital Tools: I utilized digital tools such as CRM and SFA to collect essential data, analyze performance, and guide business decisions based on concrete insights.This assignment allowed me to refine my skills in business strategy and market development, significantly contributing to the commercial success of my clients in highly competitive sectors.

Italia

As the founder and owner of "Trading come Business," I led the design and development of specialized software for retail traders, managing an international team of software developers. My leadership facilitated the creation of tools that significantly improved trading strategies and market analysis.Main Responsibilities and Results:- Software Development: I directed the development of software solutions that allowed retail traders to optimize their operations and market strategies.- Digital Marketing: I used key digital marketing tools to promote brand awareness, including websites and social media, organizing webinars, participating in events, and attending training courses to generate new leads.- Retail Offering Management: I managed the retail offering through the Metaquotes marketplace, providing personalized consultations to clients with assets exceeding 500k.- Performance Measurement: I adopted OKRs (Objectives and Key Results) and KPIs (Key Performance Indicators) to measure activities and use feedback to improve the business cycle.This role allowed me to develop significant skills in financial product management and marketing, consolidating my experience as an entrepreneur in the trading sector.

Milano, Lombardia, Italia

During my time at CheBanca! S.p.A, I played a key role in the startup of the first digital bank in Italy, contributing to the definition and implementation of the multi-channel distribution model (web, call center, and physical branches) focused on retail customers.Main Responsibilities and Results:- Financial Consulting and Services: I provided advice to clients on investments, mortgages, loans, and insurance, tailoring solutions to their specific needs.- Retail Marketing Techniques: I applied advanced retail marketing techniques to increase sales and customer loyalty at the point of sale.- Lead Generation and Revenue Growth: Through effective strategies for acquiring new customers and cross-selling, I significantly contributed to the bank's revenue increase.This role required a deep understanding of the banking sector, innovative capabilities, and a strong customer orientation, allowing me to actively contribute to the success and growth of CheBanca! in the Italian financial context.

Torino, Piemonte, Italia

In my role as a Retail Marketing Specialist at BasicNet SpA, I contributed to the design and development of innovative initiatives to enhance the shopping experience for customers across the group's over 200 retail locations.Main Responsibilities and Results:- Development of "Digital Brand Radio": I led the design and development of the Digital Brand Radio, an initiative aimed at improving the shopping experience for customers by integrating consistent and engaging brand communications across various retail locations.- Continuous Support to the Sales Network: I provided ongoing support for the implementation of effective communication strategies directed at the sales network, ensuring alignment and consistency of the brand message.- Management of Premium Operations and Contests: I managed operations related to premium initiatives and contests, contributing to increased customer engagement and loyalty.This role required creativity, organizational skills, and a strategic approach to retail marketing, allowing me to positively influence the customer experience and strengthen the brand's presence at sales points.

Torino, Piemonte, Italia

During my tenure as Assistant Project Manager at TOROC, I played a key role in supporting the management and coordination of complex projects, especially in the field of radio communications.Main Responsibilities and Results:- Radio Hardware Training: I took on the role of trainer for radio hardware, ensuring that teams were competent in using the necessary technologies for effective communication during events.- Meeting Organization: I managed the organization of crucial meetings, facilitating communication between project teams and ensuring that all parties were aligned with project objectives.- Drafting Invoices and Quotes: I drafted essential financial documentation, such as invoices and quotes, contributing to effective budget management of the project.- Monitoring Work Progress: I maintained constant oversight of work progress, preparing detailed reports that allowed management to assess the effectiveness of implemented strategies and make timely adjustments.This role required precision, reliability, and strong organizational skills, elements that I consistently demonstrated during my appointment, significantly contributing to the success of the projects managed by TOROC.

Master'S Degree In Business And Management Sciences, Business Management And Digital Technologies

120/120 ​ CFU

Bachelor'S Degree In Business Economics And Management Sciences, Business And Managerial Economics

60/180 CFU

Bachelor'S Degree In Economics And Business Management, Marketing

120/180 CFU

Accountant And Commercial Expert, Accounting

24 Cfu In Anthropo-Psycho-Pedagogical Disciplines And In Methodologies And Technologies Of Education

Legislative Decree April 13, 2017, no. 59 and Decree 616 of August 10, 2017: Inclusive Education Instructional and Learning Technologies.