Marco Pisoni Email & Phone Number

Burlington, Massachusetts, Estados Unidos

São Paulo, Brasil

Installing, configuring and maintaining SAP softwares components and related systems; Ensuring system performance and availability, including monitoring and troubleshooting; Managing user access, security and authorizations roles; Implementing and maintain system upgrades, patches and enhancements; Documenting technical procedures and process. Products: SAP Charm, CRM, PI, BW, GRC, SOLMAN.

São Leopoldo

Responsible for provide customer support in Europe, Asia and Americas; Analyzing incidents related to SAP`s Cloud-based solutions, focusing on financial module (such as Tax, Accounting, Bank Statements, Inventory and integration scenarios on SAP ByD); Diagnose and resolving reported incidents on both frontend and backend, analyzing migration files, webservices, integration scenarios and report modules; Testing and validating system’s upgrades and new functionalities on internal… Show more Responsible for provide customer support in Europe, Asia and Americas; Analyzing incidents related to SAP`s Cloud-based solutions, focusing on financial module (such as Tax, Accounting, Bank Statements, Inventory and integration scenarios on SAP ByD); Diagnose and resolving reported incidents on both frontend and backend, analyzing migration files, webservices, integration scenarios and report modules; Testing and validating system’s upgrades and new functionalities on internal test systems; Creating internal and external documentation on knowledge base library;Provide technical support for CPQ product Family in Americas and Europe; Review and testing on Interface, APIs, Python scripts. Show less

Porto Alegre Area, Brazil

Revising business process flowcharts for Tax department - Consumer & Industry Products company: Identify best industry practices for internal controls to be implemented; Create implementation`s agenda of suggested controls.Diagnostic of eSocial requirements - Life Science & Healthcare company: Responsible for verifying adhesion of systems/procedures within requirements of eSocial; Sanitation of Register database`s company; Revise major process and internal politics that have impact with… Show more Revising business process flowcharts for Tax department - Consumer & Industry Products company: Identify best industry practices for internal controls to be implemented; Create implementation`s agenda of suggested controls.Diagnostic of eSocial requirements - Life Science & Healthcare company: Responsible for verifying adhesion of systems/procedures within requirements of eSocial; Sanitation of Register database`s company; Revise major process and internal politics that have impact with eSocial; Treatment and Investigation of complaints from the denouncement Channel – Oil & Infrastructure Company Identification and treatment of denunciations, which relate to accounting, financial or internal control irregularities or those related to property damages.Redesign of Profile Access on SAP System – Financial Services Company: Design new Profile Access and Roles on the ERP SAP R3 On Premise; Responsible for creating Risk Matrix regarding the Segregation of Duties (SoD) conflicts for principal business areas that use the SAP. Provide support on new Roles and Profiles after go-live Project; Provide training and support regarding on the new Access Management processes to the SAP; Redesign internal process of SAP Access Management area.IT Testing for supporting External Audit for Deloitte: Responsible for providing technical advice on IT environment; Executing tests to certify that internal controls are in proper conditions to the receive External Audits tests; Realize automated testes from framework tools for SAP System, Datacenter, Network, Database and Operational Systems.Internal Audit of Business Process – Agro & Industrial Products business Companies: Responsible for revising internal controls related to several business areas (Receiving and Storing’s of Grains, Financial/Administrative Management and Legal Department); Responsible for identifying major risks related to previous business areas; Assisting and execution of Compliance tests. Show less

Porto Alegre Area, Brazil

Responsible for identifying interruptions and realize corrections on systems of Credit Analysis and Limit Management services.

Porto Alegre, Brasil

Provide technical support to national and international customers such as Press/Media, Local Organizations, Broadcast (HBS) and FIFA's staff regarding IT and Telecom services; Responsible for testing and certifying that IT and Telecom services meet service level agreements (SLAs); Responsible for supervising deployment, installation, and collection of IT/Telecom equipment’s, on FIFA operational areas

Bogotá, Colombia

Provide technical support and customer service in three languages (English, Spanish and Portuguese) regarding digital security services of McAfee; Answer questions and solve financials issues, renews and purchases of McAfee`s products.

Orlando, Florida, Unites States Of América

Provide assistance to students, professors and staff from the Center for Multilingual/Multicultural Studies (CMMS) in the University of Central Florida (UCF); Responsible for organizing multicultural events with Staff; Responsible for controlling books, documents and school supplies; Responsible for supervising students in admission and placement tests; Responsible for assisting future Latin American students’ regarding VISA documents, school processes and other queries.

Porto Alegre Area, Brazil

Provide support to the CIEE-RS employee`s regarding IT technical problems and answer questions of IT/Telecom services managed by IT Core Center.

Porto Alegre Area, Brazil

Responsible for maintaining/installing computers, applications and printers to Banco do Brazil’s employees; Assist NUCOM (Communication Core Center)’s staff with organization and management of events.

Bachelor'S Degree, Business Administration – Emphasis In Information Technology Management

Bachelor Of Business Administration (B.B.A.), Information Technology Management