Marco Pontes, Pmp Email & Phone Number

Greater Toronto Area Metropolitan Area

Sales Representative. Specializing in Relocation and sales of New and Resale Real Estate in the Greater Toronto Area including Condominium and Freehold.

Greater Toronto Area Metropolitan Area

I List and Sell Real Estate !!!

Toronto, Ontario

Sales Representative. Specializing in Relocation and sales of New and Resale Real Estate in the Greater Toronto Area including Condominium and Freehold.

Member of Omega Direct Response's Senior Management team reporting directly to the CEO.Leading the IT department of Omega Direct Response Inc. Scope includes:Implementing local and international call centers from concept to execution that provided a one-stop solution from installation, to training, to "live" operational management.Managed physical and logical security across 2 international and 2 local call centers.Designed and implemented processes and procedures for IT/operations project development and launch. Developed business continuity / disaster recovery plan outlying all critical business functions. Established defined responsibilities, actions and procedures to recover Omega's operational and technical environment in the event of an unexpected interruption.Trained and managed multiple domestic and international teams on various specialties that include dialer operations, scripting, reporting, programming and security procedures.Directing the installation of Nortel option61C and tapi/symposium call center server to provide telecom services and support for 120 call seatsManage and maintain all telecom for all Omega's facilities housing 1000+ voice ports through DS3/T1 connectivity and VoIP.Client liaison in co-development of materials and process to bring existing products to intended marketDirectly manage a team of 9 technical resources including IT Manager, Programmer, Systems Analyst and Technical Support. Plan and co-ordinate multiple site transfers that involve managing all building construction, leasehold improvements, network design/installation, and test/turn up, while maintaining operational continuity.

Connect One Management Group is a global provider of Contact Center consulting services.Designed and installed operational facility through the Caribbean market, Trinidad and Tobago, Grenada and Jamaica.Directly manage a team of 4 IT Managers.Provided intensive on-site hands-on training to each facility management team.Managed workflow through a Toronto team while training each facilities' Team to become self sufficientDeveloped and implemented multiple local and international call centers from concept to execution that provided a one-stop solution from installation, to training, to "live" operational management.Designed and installed network infrastructure and telecommunications systems that support 1500+ users around the globe.Designed and implemented processes and procedures for IT and Operations project development and launch. Managed the installation, maintenance, upgrades, and integration of automated dialers and ACD phone systems. Trained and managed multiple domestic and international teams on various specialties that included dialer operations, scripting, reporting, computer programming and security procedures.

Managed a team of 8 IT professionals dispersed through all three facilities.Client liaison in co-development of materials and process to bring existing products to intended market.Performed analysis, troubleshooting and programming computer applications and systems for users.Evaluation of potential system enhancements; analysis of existing hardware and software; implementation of firewall and anti-virus systems.Focused on streamlining and growth of various systems and capabilities.Implemented systems security upgrades and policies.Generated daily financial reports tying revenues to expenses and effectively show a low level P/L sheet by sector. Instrumental in multiple expansion projects that had the company grow 4 times its size.

Telespectrum WorldWide provides business to consumers and business to business telemarketing services.; Led various projects to provide network support and system administration for contact centers within the financial, credit card, and cable services industries. Designed and modeled various databases that served multiple client industries. Performed analysis of, troubleshooting, and programming computer applications and systems for users; evaluation of potential system enhancements; analysis of existing hardware and software; implementation of firewall and anti-virus systems. Focused on streamlining and growth of various systems and capabilities. Implemented upgrades and policies regarding systems security. Corrected errors by making appropriate changes and then rechecking the program to ensure that the desired results were produced. Performed report designs/generation and programming as well as front-end scripting and design. Migrated current flat databases into relational databases.Conducted trial runs of programs and software applications to ensure the desired information produced and instructions were correct.Provided Unix Sco/Novell/Windows NT Network administration support for 3 sites that included 2 remote sites.Compiled and wrote documentation of program development and subsequent revisions, inserting comments in the coded instructions to enable others to understand the program.Wrote, updated, and maintained computer programs and /or software packages to handle specific jobs, such as tracking financials, storing or retrieving data, or controlling equipment.Prepared detailed workflow charts and diagrams that described input, output, and logical operation, and converted them into a series of instructions coded in computer language.

PR Response Inc. specializes in developing integrated direct response marketing programs supported by state-of-the-art call center services.; Collaborated as part of an implementation team to integrate a CTI link between an aspect switch and an IBM RS/400 mainframe running IMA's edge CRM solutions.Wrote, analyzed, reviewed, and rewrote programs, using workflow charts and diagrams, and applying knowledge of computer capabilities, subject matter, and symbolic logic. Investigated whether computer systems, workstations, and/or peripheral equipment were responding to a program's instructions.Performed Unix Sco/Novell/Windows NT Network administration that included providing network/systems support for 2 onsite and 1 remote call center sites. Developed and implemented various databases, modeling techniques, and warehousing functions. Loaded and unloaded campaigns on EIS CPS12000 system and telesystems dialer. Designed and programmed various reports to monitor system performance. Performed setup of inbound campaigns for an aspect inbound switch. Designed and maintained call screens for the IMA Edge CRM system. Consulted with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes. Performed repair or expansion of existing programs to increase operating efficiency or adapt to new requirements. Wrote and/or contributed to instructions or manuals to guide end users.

Pmp

Programming, Bussiness Admin