Marco Quaresma

Marco Quaresma Email and Phone Number

Operations Supervisor @ Teleperformance
Almada, PT
Marco Quaresma's Location
Almada, Setúbal, Portugal, Portugal
About Marco Quaresma

Results-driven professional with 7 Years within multichannel Customer Service Experience.I'm used to perform in fast-paced, multicultural environments and to excel company targets and expectations.Flexible and keen learner.Ambitious, team player and continuously seeking personal and professional growth.Open to finding new opportunities within the field that would allow for a good work/life balance and to connect with like-minded individuals.Languages:Portuguese - Native LevelEnglish - Full Working ProficiencySpanish - Intermediate UserItalian - Intermediate UserFrench - Basic User

Marco Quaresma's Current Company Details
Teleperformance

Teleperformance

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Operations Supervisor
Almada, PT
Website:
teleperformance.com
Employees:
216398
Marco Quaresma Work Experience Details
  • Teleperformance
    Operations Supervisor
    Teleperformance
    Almada, Pt
    View
  • Teleperformance
    First Line Manager
    Teleperformance Sep 2021 - Present
    Lisbon, Portugal
    Leading teams of 10 to 30 people in different LOBs, from Gaming to Medical Industry accounts.Monitoring agent interactions in line with a specified quality grid to ensure the adherence to the company's best practices and processes.Taking executive decisions or connecting with business partners to decide when to provide replacements/free of charge items, following customer escalations.Troubleshooting possible issues (IT/Systems) with the intent of maximizing overall productivity to ensure KPI targets are met.
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  • Teleperformance
    Customer Service Representative
    Teleperformance Feb 2021 - Sep 2021
    Lisbon, Portugal
    Focused on providing the best possible customer experience, while pushing myself to improve on the project's set KPIs.Achieved a quality score average of 98.44%.Averaged 90 calls a day on combined inbound and outbound lines.
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  • D2Technology, Lda.
    Plc Programmer/Cnc Machinist
    D2Technology, Lda. Oct 2020 - Dec 2020
    Braga, Portugal
    PLC Programming, CNC Machining, Laser Engraving and CAD/CAM operative.
  • Esautomotion S.P.A.
    Trainee
    Esautomotion S.P.A. Sep 2020 - Oct 2020
    Carpi, Emilia-Romagna, Italy
    PLC Programming/CNC Machining trainee.
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  • Pmp Recruitment
    Warehouse Operative
    Pmp Recruitment Oct 2019 - Apr 2020
    Coventry, England, United Kingdom
    Worked as a Picker/Packer at Amazon BHX4.
    View
  • Teleperformance Portugal
    Customer Service Representative
    Teleperformance Portugal May 2018 - Jul 2019
    Lisbon, Portugal
    Supported players with inquiries regarding the games by troubleshooting payment/account/hardware issues.Held the role of Game Guardian, delivering weekly presentations to my teammates about upcoming news/updates or any security concerns.
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  • Portway - Handling De Portugal S. A.
    Aircraft Dispatcher
    Portway - Handling De Portugal S. A. Jun 2016 - Oct 2017
    Lisbon, Portugal
    Worked as a Check-In and Boarding Gate Agent in LIS Airport and was later promoted to Aircraft Dispatcher.Planned and oversaw handling operations of PAX/Luggage and managed both air and ground teams to ensure safety/security procedures were followed.
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  • Mcdonald'S
    Cashier/Cook
    Mcdonald'S Mar 2016 - Jun 2016
    Seixal, Setúbal, Portugal
    Worked as a cashier and as a cook at McDonald’s.
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Marco Quaresma Education Details

Frequently Asked Questions about Marco Quaresma

What company does Marco Quaresma work for?

Marco Quaresma works for Teleperformance

What is Marco Quaresma's role at the current company?

Marco Quaresma's current role is Operations Supervisor.

What schools did Marco Quaresma attend?

Marco Quaresma attended Escola Secundária De Sampaio, Coventry University.

Who are Marco Quaresma's colleagues?

Marco Quaresma's colleagues are Jadav Santhosh, Amit Saha, Afroz Chaus, Sunitha Sumi, Eman Essam, Raghul Chandrasekaran, Dayana De Barros.

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