Marco Redlich Email & Phone Number

Vancouver, British Columbia, Canada

• Provided Pre-Sale advisory for the most complex of deals, solution architecture, workflow automation, integration, and machine learning.
• Ideated & developed third-party integrations with systems such as ServiceNow, JIRA, etc. to drive stickiness of platform.
• Analyzed active and past opportunities with participating competitors to generate a dashboard for competitive intelligence in order to uncover strengths and to prioritize deals.
• Simplified and automated internal business processes to ensure Solution Consultants spend time on the important things.

Vancouver

• Incubated a Third-Party Management solution by creatively repurposing platform capabilities to dive into the markets. Worked closely with Product to improve required capabilities and close gaps.
• As part of a living lab, built a Performance Management system to monitor, track and align tactical/operational goals to strategic goals.
• Developed metrics, KPIs & dashboards for strategy performance of SaaS businesses by merging disparate data systems (e.g., SFDC, Oracle, SAP, Box, Excel, etc.) via ETL processes.

Vancouver

• Led long-term projects with clients such as NASA and Johnson Controls to design analytics that drive uncover fraud, waste and abuse.
• Worked closely with clients and third-parties to understand business requirements, political & technical environment to facilitate long-lasting solutions.
• Established new & ongoing business by forming strong relationships with stakeholders and creating impactful results.

Vancouver, Canada Area

• Pioneered first run of Customer Success at ACL by providing strategic advisory for a long-lasting product integration.
• On-boarded clients to drive accelerated adoption of ACL technology and enabled with Best Practices.

Vancouver, Canada

• Implemented continuous monitoring solutions and developed data analytics to increase business process efficiency and improve decision-making opportunity
• Created customized training solutions and coached clients onsite and remotely
• Developed audit analytics for various business areas (GL, AP, AR, PCard, TNE, Fraud Detection, AML) across various industries such as Banking, Retail, Government, Manufacturing, Education, etc.

Vancouver, Canada

• Managed urgent and highly complex technical challenges with Key Accounts (client base ~ 90% of Fortune 500 companies).
• Resolved software issues where required knowledge exceeded expertise of support staff and created training material to close the gap.

Vancouver, Canada

• Created diverse solutions to client requests which primarily required to think out of the box and to overcome technical limitations
• Supported customers around the world via phone and email in German and English
• Assisted with expert knowledge at implementations, use of ACL products and with closing of sales
• ACDA certified

Rostock, Germany

• Assisted in planning and realization of e-commerce projects and integration of an ERP system which streamlined business processes and turn-around times significantly
• Developed a shipping-oriented escalation management to increase customer satisfaction
• Supported in sales of lifestyle products (golf equipment and clothing, lifestyle products, sunglasses) via phone, email and face-to-face

Rostock, Germany

• Managed content in various online shop systems (e.g. eBay, Amazon, OXID)
• Designed seasonal HTML newsletters to be delivered via marketing campaigns of proprietary newsletter systems.
• Sales and customer service via phone, email and face-to-face

Walldorf, Germany

• Created HTML-prototypes to visualize usability enhancements in Corporate Portal
• Developed, tested and assured quality of Content Directory Objects within the SAP NetWeaver Portal entire development cycle (DEV, TEST, PROD)

Master Of Science, Computer Science And Business Administration

Specialization: Business Psychology

Bachelor Of Science, Computer Science And Business Administration