• Providing technical support to over 10 sites across 3 states.• Managing the Service Desk ticketing system.• Coordinating with IT onsite managers for proper response and resolution.• Managing onboarding processes for all IT related requirements.• Mentoring, coaching, and training new employees.

• Lead project to update all desktops/laptops to Windows 10• Symantec Endpoint protection manager (v.14)• Quest-KACE Manager - systems management and deployment.• Oversee the on-boarding of new user equipment. Imaging, configuring and maintain inventory updated.• MDM Administrator.• Maintain knowledge base and document procedures.

• Re-assigned to Tampa Cognizant Infrastructure and support project (Sept. 28, 2017) - FB monitoring center.• Install, image and update to compliance over 400 end point network for major social media client.• Onsite Technical Support for Time Customer Service division of Time Inc. (Until Sept. 2017).• Assist the client in supporting 800 users locally in Tampa, as well as a remote office in India.• Manage the on-boarding of new user equipment. Imaging, configuring and maintaining of both PC and Mac computers. • Manage and push out software updates to machines.• Use ServiceNow to manage and track user issues.

• Supervised and mentor new IT tech employee• Worked with the Contracting Officer, not only to improve Data and Telephone services, but also with significant savings for the District (over $37,000) in a 5 year term. (Presented with Going the Extra Mile award) • Conducted, with ShoreTel support, the reconfiguration of multi-node telephone system to improve the customer call experience – presented with “Going the Extra Mile” award• Served as the IT Liaison for the consolidation of all transit agencies in Polk County under one umbrella. Participated with a Multi-Agency and Cross-Functional team effort to consolidate Polk County Transit Services, Winter Haven Area Transit and LAMTD.• Renegotiated copying services and went from a monthly average of $850.00 to $245.00• Implemented the BYOD (Bring Your Own Device) policy, saving in Blackberry licenses and administrative/support time• Administered and supervised all IT Infrastructure Project during the remodeling of the new facility and moving the Server Room from a temporary location to the new building – presented with “Going the Extra Mile” award• Managed, secure and backed-up 3 SQL servers• Worked closely with Edmunds & Associates to install and administer ERP suite for LAMTD• Administered VoIP Telephone system (ShoreTel)• Evaluated system specifications for business requirements• Developed, recommended and implemented most safe, efficient and cost-effective IT solutions

• LAN Manager supporting all systems, including 12 LAN servers and over 250 workstations• Took initiative to develop and write more than a dozen automated database programs• Saved U.S. government tax dollars by reducing thousands of man-hours in various departments through use of new applications (work order systems)• Developed precise monitoring program for international observers of presidential elections creating instant, effortless access to time-sensitive data • Designed new training facility, supervising implementation of state-of-the-art technology for 24 computer ports classroom • As Training Center Manager imparted approximately 2000 bilingual seminars and trained at all levels in dealing with entire 450 employees in the workplace• Chosen as Contracting Officer for outside vendors (Xerox), decision maker responsible for purchasing recommendations and technical features• Application Manager for Alchemy® (storage and retrieval system) promoting in-house paper-saving Green Initiative• Selected to train in Frankfurt, Germany as Manager of Contacts Database• Ongoing analysis of Information System Center’s software capabilities to meet current and prospective workload

• Analyzed requested quotations and made recommendations to internal customers.• Prepared and followed up purchase orders and expedited arrivals of shipments to country.• By own initiative developed a Database to keep control and follow ups of purchase orders and shipments in MS Access 97

• Managed and directed Computer Systems Section• Audited existing software and hardware systems.• Installed and configuring new LAN (moving from Coaxial cable to CAT 5 cabling)• Analyzed better alternatives for project development, assigned priorities and follow-up to satisfactory conclusion.• Planned and developed alternatives for networking solutions, installed and upgraded software and licenses (Windows NT 4.0, MS Office PRO). • Planed and coordinated activities for the Computer Systems Section• Reported advances to University Authorities.