Marcos Barredo Email & Phone Number

Seattle, Washington, United States

I am currently part of the dynamic Fraud Program Management team, collaborating extensively with Business and Product departments to design, execute, and sustain effective risk management strategies. My role is critical in developing the primary rules for our internal engine that identifies high-risk and fraudulent transactions, ensuring a secure customer transaction flow and monitoring the efficacy of each rule implemented.Key contributions include:-Masterminding the foundational rules for our fraud detection engine, leading to a significant reduction in high-risk transactions.-Proactively communicating risk assessments to stakeholders, ensuring swift action to mitigate potential impediments.-Innovating and refining non-technical workflows, enhancing the productivity of the Operations and Risk departments with a keen focus on scalability and growth.-Acting as the pivotal contact between product, engineering, analytics, and business operations teams, guiding projects from conception through to completion.-Engaging deeply in the integration and operational execution of risk controls, essential for launching new products in international markets.This role enables me to leverage my expertise in risk management, project coordination, and process optimization, contributing significantly to our team's efforts in safeguarding our operations and facilitating global expansions.

Seattle, Washington, United States

As the Co-Chair of the First-Gen Immigrants Affinity Group, I helped with leading the efforts to create a vibrant and supportive community for first-generation immigrants. My role involves orchestrating programs and initiatives that address the unique challenges faced by this group, fostering an environment of inclusivity and empowerment. By facilitating workshops, meet-ups, and mentorship opportunities, I strive to enhance professional and personal growth among our members. My contributions has not only lead to the development of a robust support system but has also highlighted the immense value that diverse perspectives bring to our organization and society at large. Through advocacy and dedicated service, I am committed to enriching the experiences of first-generation immigrants, ensuring they have the resources and support needed to thrive in their new communities.

Seattle, Washington

As a Business Intelligence Analyst, I am entrusted with harnessing my specialized knowledge in fraud analysis and SQL capabilities to conduct in-depth analyses aimed at innovating and enhancing fraud detection features. My responsibilities extend to refining our fraud detection strategies for increased efficacy, alongside generating insightful metrics and reports to track and adapt to evolving fraud trends.My responsibilities encompass:-Developing and updating predictive models to forecast fraud exposure and loss rates, significantly contributing to our strategic planning and risk mitigation efforts.-Striving to enhance customer satisfaction by minimizing unnecessary hurdles in our risk validation processes, thereby streamlining user experiences.-Overseeing the management of our risk rules engine, ensuring efficient customer review processes.-Refining our set of risk rules to achieve optimal balance between precision and recall, enhancing the effectiveness of our fraud detection capabilities.-Conducting targeted ad-hoc analyses to preemptively identify and block sophisticated fraud schemes.Implementing advanced logic to automate the management of review queues and fraud alerts during high traffic periods, ensuring continuous operational efficiency.-Coordinating and leading in-depth discussions with team members across our global offices in Seattle, Ireland, Manila, and Nicaragua, fostering a collaborative and informed approach to fraud management.This role enables me to apply my analytical skills and fraud management expertise to protect our business and customers, while also promoting a seamless user experience across our platforms.

Philippines

As an individual contributor, my expertise centers around fraud mitigation and prevention, underpinned by extensive data analysis and data mining across a spectrum of industry-standard tools and programming languages. My background includes experience in managing Risk Investigations and adhering to Know Your Customer (KYC) protocols within a customer service setting. This blend of skills enables me to effectively safeguard operations and enhance security measures while maintaining high standards of customer engagement.

Senior Service Specialist 1, CAF Customer Service (October 2009 - May 2015)Transitioned to Senior Service Specialist 1, CAF E-mail Servicing (May 2015 - April 2017)Subsequently focused on Claims Inventory Management and VISA Chargebacks for both Fraud and Non-Fraud cases (April 2017 - November 2017)Formerly engaged in the CAF Developmentor Team, where I actively participated in leadership training sessions alongside peers and leaders. Collaboratively developed a comprehensive handbook tailored for new managers, enhancing managerial effectiveness and team coordination.As a participant in the ACES Team, I contributed to our department's efforts to foster a healthy work-life balance. My contributions included assisting in organizing town halls and facilitating engagements with domestic leaders and counterparts to strengthen team cohesion and departmental morale.Honored with the Auto Star Award and the WOW! Call Award in recognition of exceptional service and contribution to procedural improvements, including the development of KANA Auto Manila's procedures in collaboration with domestic counterparts.

As an Account Executive, I specialized in handling calls from UK-based customers, expertly navigating the complexities of processing their banking transactions. I played a pivotal role in authorizing merchant transactions, ensuring a seamless experience for both merchants and customers. Additionally, I was responsible for enhancing customer security by placing fraud markers for clients traveling abroad, thereby safeguarding their financial transactions and fostering a sense of trust and reliability in our services. My commitment to exceptional customer service and security measures significantly contributed to the overall satisfaction and safety of our clientele.

Bachelor'S Degree, Information Technology

High School Diploma