• Used SQL and Excel to designed and develop reports using Inventory, Forecast, Sales, Logistics and Financial data• Ensured the appropriate use of analytical tools so that analysis and reporting was accurate, timely, and complete• Provided mentoring and support to other analysts to assist in their development work• Added Statistics to all dependent external tables to improve performance

• Collaborated with business analysts, data engineers, and stakeholders to understand data requirements and transform them into actionable reports, application data and dashboards• Created, Updated and Troubleshooted hundreds of SQL Tables, Views, Stored Procedures, Triggers, Functions, Cursors and Queries• Created and Updated hundreds of reports using SSRS, Crystal Reports, Event Manager and Excel• Wrote and modified SQL code that was well-documented, logical and easy to follow.• Maintained database performance by identifying and resolving production and application development problems; calculating optimum values for parameters; evaluating, integrating, and installing new releases; completing maintenance; answering user questions • Conducted Performance Tuning, Query Optimization and Troubleshooting using Performance Monitor, SQL Profiler, Event Manager and other related monitoring and troubleshooting tools • Successfully completed over 300 IT Changes using the IT Development Life Cycle• Successfully closed over 1,200 IT client support tickets in support of 30+ customized applications and ERP system• Created and Maintained client “IT How To” share drive to reduce client support cases and provide quicker support • Created and Maintained IT documentation “Apps Knowledge Base” documentation share drive so any member of the team can take appropriate action• Installed, Configured and Maintained Server based applications

• Database Design, Process Mapping, and Data Mapping for CompuCom’s Return To Lease program

• Created and updated hundreds of mySQL scripts, stored procedures, views to support business applications• Closed over 180 IT Changes as part of IT Development Life Cycle to facilitate reporting application enhancements and bug fixes• Developed weekly tracking sheet to ensure server delivery of key metrics• Worked directly with offshore developers to make sure that enhancements and bug fixes are understood and acted upon• Worked with business stakeholders, application developers, and production teams across functional units to identify business needs and develop solutions• Ensured best practices were applied and integrity of data was maintained through updated documentation, and procedure management• Used refined communication and people skills to help remove barriers to the accomplishment of departmental goals

• Assistant Manager of 7 member, 24x7 Offshore support team• Identified and determined the cause of and resolved problems in Identity Management provisioning and application request workflows• Facilitated collaboration between development, business apps, Enterprise DBA , auditors and Security Officer on audits and compliance requests• Used SQL to identify and help fix errors in provisioning and application request workflows• Used SQL to identify terminated client accounts for SOX compliance• Active Directory, Exchange and SSO client administrator

Provided Exchange Admin and Other Technical Support for GE Healthcare transition to Exchange 2000 Email

• Exchange User Admin• Active Directory User Admin• Application Support• SSO User Admin• VPN User Admin• Mainframe User Admin