Marcos Gonzalez Email & Phone Number

Plano, Texas, United States

Dallas, Texas, United States

• Provided exceptional technical support to Verizon Fios internet, phone, and cable customers through various channels, including phone and chat, ensuring timely resolution of issues and inquiries.
• Demonstrated exceptional customer service skills, ensuring a positive and professional experience for customers.
• Diagnosed and resolved Internet connectivity problems, router, and modem configuration issues.

• Consult with clients to align scope of project with customer goals; Use customer service skills to respond to and address customer questions and concerns
• Assess damage on metal and wood surfaces then initiates appropriate repairs using solvents, power tools, paints, and finishes
• Troubleshoot and maintain tools including HVLP paint spray guns, grinders, and sanders
• Effectively improvises and adapts to workplace challenges as they arise including inclement weather and poorly performing paints or finishes

Camp Pendleton South, California, United States

• Directed a team of four Marines while providing leadership, training, and mentorship; Practiced conflict resolution and advice for continued professional improvement.
• Facilitated successful housing of more than 300 visitors by coordinating travel using project management best practices.
• Supplied security for Naval nuclear infrastructure by ensuring DOD contractors met strict security regulations.
• Established baselines to identify potential anomalies through patrol observation of assigned structures and roadways.

Cloud System Operations A.A.S., Information Technology

Coursework includes Amazon Web Services, Fundamentals of Cloud Computing, Infrastructure Automation, Linux, Networking, Cloud Deployment &.

Information Technology

Exposure to Microsoft, Cisco, AWS, and basics of IT in practical applications