Marcos Miranda Email and Phone Number

Accountable to achieve Product/Solutions/Service orders and sales OP target for assigned accounts and or territory. Provide input to deal pricing strategy and ensure pricing compliance for segment opportunities. Forecast orders and sales within the applicable sales funnel tools and reports for their products/solutions/services in their assigned territory/accounts. Create business plans for territory/assigned accounts including, but not limited to opportunity development, competitive… Show more Accountable to achieve Product/Solutions/Service orders and sales OP target for assigned accounts and or territory. Provide input to deal pricing strategy and ensure pricing compliance for segment opportunities. Forecast orders and sales within the applicable sales funnel tools and reports for their products/solutions/services in their assigned territory/accounts. Create business plans for territory/assigned accounts including, but not limited to opportunity development, competitive strategies and targets. Build strong business relationships and formulate account strategies and plans to continuously strengthen relationships within the assigned accounts/territory. Identify & respond to key account technical and departmental decision markers’ needs and maintain customer contact records in the relevant CRM tools. Continuously develop and improve a network of key opinion leaders within the assigned territory. Track and communicate market trends to/from the field including competitor data, and develop and develop and lead effective counter-strategies. Product & Market Expertise – Maintain up to date detailed knowledge of their product/services. Be able to preset and discuss the technology and clinical benefits in terms which are relevant to customers. Maintain up to date market and competitor knowledge relate to their product/solution/services. Continuously update their understanding the customer changing clinical land/or operational issues and challenges. Create viable product configurations which meet customer needs effectively, while achieving optimum margin for GE. Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources and approved product marketing and product promotion material to actively support the customer through their decision making process towards a successful outcome for GE. Show less

Manage customer relation - recognize customer needs by managing escalation and ensures that the delivered performance and services matches the customer needs. Assure that the delivered services are in line with the performance as defined in the customer services contracts. Assure that all issues raised during the product lifecycle starting from product installation to maintenance are resolved, escalation management and conflict resolution. Customer visits and communication around operational… Show more Manage customer relation - recognize customer needs by managing escalation and ensures that the delivered performance and services matches the customer needs. Assure that the delivered services are in line with the performance as defined in the customer services contracts. Assure that all issues raised during the product lifecycle starting from product installation to maintenance are resolved, escalation management and conflict resolution. Customer visits and communication around operational issues to assure increasing levels of customer satisfaction. In conjunction with the Project Manager, manage installations according to Order Realization Process. Working with district sales and project management to provide technical input in support of the Order Acquisition Process (OAP) and Order Realization process (ORP). Escalate relevant customer issues inside the organization to assure high level of reactivity and problem resolution. People Management – Coaching people and ensure service execution according company procedures and processes. Fine-tune the centrally created long term resource planning with his team and customers. People Performance management, people development, determine training plans and individual needs, workload management, ensure the high productivity and reduce the time to repair in the field, and other KPls, contracting and training of new hires, responsible for compliance performance and for reporting compliance issues. Show less

I am responsible for selling and manage of Anesthesia, Monitoring Solution, Maternal Infant Care, Respiratory and Sleep, Diagnostic Cardiology for GE Healthcare and maintaining relationships with existing named accounts including large, complex, high visibility, strategic, or tactically important accounts.Prospecting for new customers and business in addition to growing and maintaining the existing customer portfolio, and qualifying new leads to maintain identified business to support a… Show more I am responsible for selling and manage of Anesthesia, Monitoring Solution, Maternal Infant Care, Respiratory and Sleep, Diagnostic Cardiology for GE Healthcare and maintaining relationships with existing named accounts including large, complex, high visibility, strategic, or tactically important accounts.Prospecting for new customers and business in addition to growing and maintaining the existing customer portfolio, and qualifying new leads to maintain identified business to support a balanced sales funnel for future sales. Generated proposals, preparing sales quotations, planning customer meetings, and demonstrating equipment capabilities on assigned products in all customers. Sales negotiation and deal closure at the customer, interfacing with all key buying influencers such as direct users of the product, but also department heads and CXO level personnel. Develop and maintain a high level of product knowledge of GE and competitive products. Achieve annual and quarterly achievement of multiple order and revenue targets through accurate quarterly forecasting, by prioritizing selling time to generate sales volume, achieve account penetration and complete territory coverage. Maintaining satisfactory after-sale relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs.Develop account penetration strategies for key target and competitive accounts and communicating current market intelligence back to the business, along with field concerns, issues and requirementsproviding leadership in market analysis and development/execution of strategies and action plans to drive product sales. Show less

Function as a primary responsible contact with the clinical engineer department. Supervise repair and maintenance activities performed by biomed staff. Provide onsite leadership for all component of the medical equipment management program. Participate in development of departmental and entity continuous quality improvement initiative. Maximize patient safety by supporting proper use, application and operational performance of patient care equipment. Develop work schedules for all staff… Show more Function as a primary responsible contact with the clinical engineer department. Supervise repair and maintenance activities performed by biomed staff. Provide onsite leadership for all component of the medical equipment management program. Participate in development of departmental and entity continuous quality improvement initiative. Maximize patient safety by supporting proper use, application and operational performance of patient care equipment. Develop work schedules for all staff technicians and make adjustments as needed to accommodate the work load.Evaluate the staff productivities, efficiency, and other work quality performance indices.Evaluate quotes of costly equipment.Audit work completed in-house staff and take corrective actions where necessary. Perform staff performance evaluation.Interview potential new hire candidate and make hiring decision.Provide training to biomedical technicians as appropriate.Verify process exists to ensure appropriate response to all service requests.Produce, review, and make assessments of various reports related to work completion, unfinished work, preventive maintenance completion rates, and repeat equipment failures for all hospitals.Monitor monthly expenditures and work with management staff in recommending how best to control equipment service related costs.Recommend equipment renovation or replacement based on equipment age, failure rate, cost of service, and overall ability to support the clinical use for which it is intended.Lead in CE system projects, including deciding on sole soured service vendors, system service contracts, best practices, and policy and procedure development.Collaborate with OEM to develop support plans for devices or system the required support.Function as a resource person to areas of responsibility. This may include providing instruction as the safe and proper use of medical equipment or acting as a technical resource to assigned staff.Comply with JCAHO and ISO 9001 Show less