Marcos Mobley Email & Phone Number

Tempe, Arizona, United States

Tempe, Arizona, United States

- Supervise, manage, and collaborate daily with a team of nine agents alongside two SMEs.- Work closely with upper management on projections for settlement creations and authorizations.- Planned and rolled out new scoring model to rank difficulty of formatting creditors and managing creditor processes.- Implemented new workflow for managing list exchange process to improve SLA adherence.- Designed daily curriculum for newly hired agents for the first two weeks and set benchmarks for the first 90 days in role.- Administered daily QA Process for scrub list runs to reduce errors.- Provide recommendations for process improvements and collaborate with Creditor Development.- Assisted with overhaul of SOPs, interview guides, and hiring for three new agents.- Collaborate with all teams in Settlement Operations to ensure settlement completion.

Tempe, Arizona, United States

Similar to the Subject Matter Expert role below but with a bigger focus on the team.

Tempe, Arizona, United States

- Standardized all ASG templates for Inventory Control team to ensure consistent processing.- On-boarded and processed new high-difficulty creditors coming to ASG.- Created processes with detailed write-ups to effectively hand-off recently on-boarded creditors to Inventory Control agents.

Tempe, Arizona, United States

- Retrieve lists of clients and accounts from creditors, analyze to determine any required updates or corrections.- Process these lists through Data Loader according to Standard Operating Procedure (SOP).- Write Macros and formulas in Excel to improve the efficiency of lists being run through the system.- Analyze reports to determine if a product update is needed or if there was an issue with processing.- Collaborate with internal partners to determine the cause of the errors and potential solutions.- Perform Quality Check to ensure that all information received and/or submitted is up to date and accurate.

Phoenix, Arizona

- Keep four branches stocked with material- Follow a daily purchasing schedule to keep stock and flow running smoothly- Keep close communication and relationships with manufacturers and agencies- Negotiations with vendors on returns, pricing, and deals- Update inventory and internal sales orders- Oversee trends, material forecasting, and stock levels

Scottsdale, Az

- Project material tracking and project purchase order placement- Research and find lighting solutions for scenarios and projects- Quotations for simple orders as well as larger projects- Manage and place orders via email and phone communication- Prepare utility rebates for large lighting project retrofits and tenant improvements- Establish long-term relationships with contractors, electricians, project managers, and homeowners- Provide exceptional customer service in face-to-face counter sales when needed

Scottsdale, Arizona

- Establish long-term relationships with contractors, electricians, project managers, and homeowners- Provide exceptional customer service in face-to-face counter sales- Manage and place orders via email and phone communication- Lite warehouse and inventory management

- Answer phones to schedule appointments as well as checking patients in for their appointment.- Medical insurance authorizations, vision insurance authorizations, data entry, and, for a short time, billing of major medical and vision insurances.- I also discussed with patients over the phone details of their vision insurance coverage and help handle their orders when they order frames, lenses, or contacts.

Connection Center Specialist:- I explained all plans, prices, etc. of AT&T, Sprint, and Verizon to customers; I also made sure all phones are accounted for through an inventory log.- Helped other associates who were not as knowledgeable through contracts and how to work the log book.- I made sure all phone prices were correct every day and kept the connection center clean and organized.- Service provider representatives would of had to talk to me about current inventory, new plans and services, and to make sure everything is up to date in the connection center. Monthly quotas were my responsibility.Supervisor of Electronics in Training:– Managers had me perform all the tasks of the Merchandise Supervisor to prepare me for the Merchandise Supervisor position.- This included leading other associates and delegating tasks from management among them and myself.- Made decisions to better the department of electronics and made sure everything is running smoothly at all times.- Monthly inventory of all electronics, placement of new items, customer and associate complaints, and associate lunch schedules were a number of tasks I was asked to perform.

- Took inbound calls for Macy's and Bloomingdale's customers who wanted to place an order or who had trouble with an order they had previously placed.- Job included knowing several different systems, product information, and providing only top quality customer service.- Had to form relationships with customers and provide follow-ups with said customers to improve their buying experience and make sure the customer is satisfied.* I was top ranked in my hiring class with the highest customer scores.