Marcos Oliveira Email & Phone Number

Atlanta, GA, US

Peachtree Corners, Georgia, United States

• Spearheaded the rollout of a new CRM system, improving customer interaction efficiency by 75% along the development of new support processes connecting cross functioning teams with integrate workflow dynamic
• Increased services revenue developing new SLA packages, including process simplification and go-to-market plan working with sales organization to improve customer adoption. Services revenue grow by 50%
• Developed dashboard and metric culture process reports to Vice Presidents and… Show more
• Developed dashboard and metric culture process reports to Vice Presidents and C-level executives
• Ran a program to streamline RMA process airport clients
• Leading implementation of on-call program customized for airportcustomers Show less

Atlanta, Georgia, United States

• Empowered and mobilized project managers through innovativeexemplary and reliable direction
• Captured large savings in project costs in only five monthsreengineered project plan and change scope managementprocesses; enhanced quality assurance and maintained timelines
• Managed projects with varying levels of complexity and identifiedand mitigated potential risks
• Implemented change control management ensuring project activitiesare aligned with business… Show more
• Implemented change control management ensuring project activitiesare aligned with business objectives
• Revamped project management methodologies to emphasizeconsistency and efficiency, crafting standards that filled perceivedand measured gaps within the organization

USA / Greater Atlanta Area

• Develop a strategy for capacity planning of PMO resources thatmeasures strategic value and project size and complexity todetermine the best fit from a skill set and capacity vantage point
• Responsible for assessing performance, defining improvements,deploying process changes, and resource management processes
• Develop policies and procedures to support the achievement of theproject objectives
• Set project goals, priorities, and schedules in compliance… Show more
• Set project goals, priorities, and schedules in compliance withcustomer requirements, and manage and coordinate decisions
• Manage and coordinate the overall progress of the portfolio andensure that objectives are achieved

São Paulo Area, Brazil

• Managed complex control room project deployments for criticaloperation for industry and government in LATAM region
• Successfully managed more than 100 of projects in a variety ofmarkets and customer applications
• Achieved project goals under budget, on time and with highcustomer satisfaction
• Regarded as the second place in customer satisfaction survey rankfor PMO WW during three consecutive years among 40 other projectmanagers
• Monitored project progress… Show more
• Monitored project progress and made adjustments as needed,including executive management, and presented proactive solutions and recommendations to remove roadblocks and ensure timely and on-budget project completion

São Paulo, Brazil

• Managed complex control room project deployments for critical operation for industry and government in LATAM region
• Successfully managed hundreds of deployments in a variety of markets and customer applications
• Achieved project goals under budget, on time and with high customer satisfaction
• Regarded as the second place in customer satisfaction survey rank for PMO WW during three consecutive years among 40 other project managers
• Monitored project progress and made… Show more
• Monitored project progress and made adjustments as needed, including executive management, and presented proactive solutions and recommendations to remove roadblocks and ensure timely and on-budget project completion

São Paulo, Brazil

• Designed solutions and sold Video Wall project base solutions for industry and governments critical operation environments
• Identified current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements
• Prepared cost estimates by studying all related customer documents, consulting with engineers, architects, and other professional personnel
• Reengineered sales process… Show more
• Reengineered sales process, eliminating inefficiencies and increasing profits margins while identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and.
• Mastermind initiatives that repeatedly propelled the organization to higher levels of growth and success

São Paulo, Brazil

• Served as Tech lead for Video Wall System Deployments for critical operation environment customers in LATAM
• Provided software troubleshooting and repair for various programs used within the environmentResolved Priority 1 issues requiring extensive documentation and rapid resolution resulting in upmost customer satisfaction

São Paulo Area, Brazil

Assisted the technical team in the deployment of the Video Wall system and critical operating environments in LATAM.

São Paulo, Brazil

Administrative support for the Project Deployment Team.

São Paulo, Brazil

Trainer for Microsoft Office certification programs.

São Paulo, Brazil

Trainer for Microsoft Office certification programs.

Master Of Business Administration (Mba), Strategic Finances For Project Management

Maters Business Administration on Strategic Finances for Project Management

Graduate, Information Technology

Technical High School, Information Technology