Marcos Rodriguez Email & Phone Number
Who is Marcos Rodriguez? Overview
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Marcos Rodriguez is listed as Resources Manager at Atos, a company with 85668 employees, based in General Escobedo, Nuevo León, Mexico. AeroLeads shows a matched LinkedIn profile for Marcos Rodriguez.
Marcos Rodriguez previously worked as Data Mining Analyst at Atos and Data Mining Analyst at Xerox. Marcos Rodriguez holds Ingeniería, Industrial Y Logistica from Universidad Emiliano Zapata.
Email format at Atos
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About Marcos Rodriguez
Marcos Rodriguez is a Resources Manager at Atos. He is proficient in Italiano and Inglés.
Marcos Rodriguez's current company
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Marcos Rodriguez work experience
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Data Mining Analyst
CurrentProductivity reports in daily, weekly and monthly basis. Team scorecard. Intraday and Ahoc reporting & automation. VBA Programming, BMC Remedy 7.1, 7.6 & 8.1 reports customization. Avaya CMS Reports customization. Forecasting. Demand vs. capacity analysis. Schedule optimization. Analytical support for special projects.
Data Mining Analyst
Intraday reporting, Report automation. Forecasting. Demand and capacity analysis. Scheduling recommendations. Analytical support for special projects.
Workforce Analyst
Manage of scheduling optimization to ensure adequate resources coverage, Staff Adherence and attendance reporting, Management and operations communication to ensure company standards. Work with Human Resources department side by side to cover attrition or forecast changes. Manage of Workforce tools.
Workforce Report Analyst
Optimize and automation of intraday, end of day and end of month reports. Billing and Service Level Agreement reports. Adherence standardization and report automation.
Mission Control Analyst
Fist point of contact for failure escalations or production impacting events. Real time optimization making necessary adjustments in schedules to cover daily and monthly service level agreements and offline activities such as trainings. Prepare Intra-Day and End-of-Day Client and Internal reports.
Quality Report Analyst
Consolidate quality evaluations. Provide statistical reports to identify critical points to operation, maintenance and development of quality tools used by analysts to capture observations using Excel VBA adding new modules and test functionality.
Quality Analyst
Evaluate calls based on established procedures. provide feedback to telephone representatives to improve their skills with different scenarios
Customer Service
Provide service to customers calling by phone referring to billing, troubleshooting, retention, escalations, complying with established KPIs to meet client requierements.
Colleagues at Atos
Other employees you can reach at atos.net. View company contacts for 85668 employees →
Nahed Ebrahim
Colleague at AtosCairo, Cairo, Egypt, Egypt
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RK
Rus Kereev
Colleague at AtosAlmaty, Almaty, Kazakhstan, Kazakhstan
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DW
Dominic Wong
Colleague at AtosKowloon, Hong Kong SAR, Hong Kong
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FG
Felipe Gutierrez Romero
Colleague at AtosLa Piedad De Cabadas, Michoacán, Mexico, Mexico
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HS
Hailton Souza
Colleague at AtosSão Paulo, São Paulo, Brazil, Brazil
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NL
Natalia Lewandowska
Colleague at AtosBydgoszcz, Kujawsko-pomorskie, Poland, Poland
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JB
José Borraz
Colleague at AtosMérida, Yucatán, Mexico, Mexico
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AW
Allen Walker
Colleague at AtosChattanooga, Tennessee, United States, United States
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EE
Eyvaz Eliyev
Colleague at AtosBaku, Baku Ekonomic Zone, Azerbaijan, Azerbaijan
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MG
Murat Güzelak
Colleague at AtosBodrum Bucağı, Muğla, Türkiye, Turkey
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Marcos Rodriguez education
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Universidad Emiliano Zapata
Frequently asked questions about Marcos Rodriguez
Quick answers generated from the profile data available on this page.
What company does Marcos Rodriguez work for?
Marcos Rodriguez works for Atos.
What is Marcos Rodriguez's role at Atos?
Marcos Rodriguez is listed as Resources Manager at Atos.
Where is Marcos Rodriguez based?
Marcos Rodriguez is based in General Escobedo, Nuevo León, Mexico while working with Atos.
What companies has Marcos Rodriguez worked for?
Marcos Rodriguez has worked for Atos, Xerox, and Teleperformance Mexico.
Who are Marcos Rodriguez's colleagues at Atos?
Marcos Rodriguez's colleagues at Atos include Nahed Ebrahim, Rus Kereev, Dominic Wong, Felipe Gutierrez Romero, and Hailton Souza.
How can I contact Marcos Rodriguez?
You can use AeroLeads to view verified contact signals for Marcos Rodriguez at Atos, including work email, phone, and LinkedIn data when available.
What schools did Marcos Rodriguez attend?
Marcos Rodriguez holds Ingeniería, Industrial Y Logistica from Universidad Emiliano Zapata.
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