Marcos Reyes Email and Phone Number

Responsible for providing day-to-day software and hardware support and maintenance for Windows Servers and VMware hosting environment. Part of 3 man team that maintains 50+ Windows servers, ensuring that they are up to date with current IAVAs and Microsoft patches. Manages active directory for 800+ users accounts and 350+ user groups, and creates all new users and group accounts. Provides day to day administration of all environments, monitoring, problem resolution, and hands on involvement in supporting multiple Windows Server products. Assists in the research of new products, tools, methodologies, and standards related to all aspects of the server environment and its security. Insures server availability by providing server administration including performance monitoring, tuning, back up, and recovery on all servers.

• Provided overall client health for 1 enterprise server, 1 central server, 10 Offload servers, 50 plus Primary servers and 200 plus Distribution point servers around the world while using Microsoft System Center Operations Manager (SCOM) and System Center Configuration Manager (SCCM). • Responsible in maintaining all aspects of the Microsoft System Center Configuration Manager (SCCM) Enterprise Management System to include, infrastructure, administrator console, software/hardware inventory, software distribution, operator consoles and monitoring and alerting. • Assisted with RMF, ACAS Scanning, Risk Assessment, SCAP vulnerability patching and mitigation of all Category 1,2 &3 findings, POA&Ms for issues requiring additional time for testing, solutions development, team collaboration, and deployment.• Efficient in reading logs, using reports, and queries to investigate and resolve issues with SCCM Servers, Task Sequences, Advertisements, Packages, and Workstations.• Provided extensive troubleshooting in installation and configuration of SCCM 2007/2012 infrastructure. Ran patch management for windows desktops and servers. • Produced weekly reports of SCCM data, root cause analysis documents for outages and report on progress to management and project managers.• Supported multiple Terminal Servers running in a load-balanced configuration. Monitor performance monitoring and troubleshooting production servers. Data Center Management - cabling, racking servers, cleaning up server racks.• Worked with HP vendors, applications developers, database admin, system engineers, and other technology groups to resolve problems.

• Provided support for SAMMC as a field technician providing end user support. Troubleshoot and repair onsite for hardware and software issues. Perform onsite setup and tear down of workstations. • Perform onsite setup and tear down of workstations.• Manage trouble ticket queues and perform trend and root-cause analysis to resolve systematic issues and groups of trouble tickets. • Utilize SAMMC OSD for re-imaging workstations and configuring and joining workstations to the SAMMC domain via Active Directory. • Software installation, account creation, remote assistance, Printer issues, password management, and software/hardware troubleshooting. Support is provided by clearly communicating technical solutions in a user-friendly, professional manner and/or utilizing Dameware for remote assistance.

• Supported the U.S. military’s Airforce Medical Enterprise Service Desk on a daily basis. In a 24/7 environment, providing technical and network problem resolution to end-users (customers). Diagnose and repair multiple computers while maintaining a manageable workload. Utilize ADUC (windows 2008 & 2003 server) on a daily basis while managing computers and 80,000+ users.• Remote troubleshooting. Juniper VPN, Microsoft Exchange, Blackberry, AD, HP Integrated Lights Out VMWARE• Software installation, account creation, remote assistance, Printer issues, password management, and software/hardware troubleshooting. Support is provided by clearly communicating technical solutions in a user-friendly, professional manner and/or utilizing Dameware for remote assistance. • Utilized BMC Remedy ticketing software to create, work, and resolve tickets on both NIPR and SIPR Networks.• Trained a multitude of incoming new hires on policies and procedures of Enterprise Service Desk and IT troubleshooting skills required to prosper in the position.

• Supported the U.S. military’s Airforce Enterprise Service Desk on a daily basis. In a 24/7 environment, providing technical and network problem resolution to end-users (customers). Diagnose and repair multiple computers while maintaining a manageable workload. Utilize ADUC (windows 2008 & 2003 server) on a daily basis while managing computers and 80,000+ users.• Remote troubleshooting. Juniper VPN, Microsoft Exchange, Blackberry, AD, McAfee• Software installation, account creation, remote assistance, Printer issues, password management, and software/hardware troubleshooting. Support is provided by clearly communicating technical solutions in a user-friendly, professional manner and/or utilizing Dameware for remote assistance.

Provided computer help desk support and technical training on hardware/software to end users.Documented help desk tickets/resolutions, performed set-up, break-down, and transport of agency equipment on an as-needed basis.