As part of ANAC's international relations management team, I contribute to relations with civil aviation authorities around the world, as well as international organizations and foreign associations in the aviation sector.

I directly assisted the Head of Airworthiness of the Brazilian Civil Aviation Authority, providing all the technical and management support necessary for the manager's decision-making and maintaining the good institutional image of the Superintendency. Operationally, I managed the responses to inquiries about certification and production of aeronautical products, from government agencies and society in general. Also, I coordinated the Accreditation System of Representatives who work in the… Show more I directly assisted the Head of Airworthiness of the Brazilian Civil Aviation Authority, providing all the technical and management support necessary for the manager's decision-making and maintaining the good institutional image of the Superintendency. Operationally, I managed the responses to inquiries about certification and production of aeronautical products, from government agencies and society in general. Also, I coordinated the Accreditation System of Representatives who work in the areas of design, manufacturing, experimental aircraft inspection, and aircraft export. Show less

Working in the area of airworthiness knowledge management, I could apply my experience of over 10 years in aviation to improve and implement processes in the organization that retain and generate knowledge, such a valuable asset in the aviation industry. As coordinator, I got involved with several aviation topics, interacting with various sectors of the Brazilian Civil Aviation Authority and with external organizations (manufacturers, airlines, associations, foreign authorities, academia). In… Show more Working in the area of airworthiness knowledge management, I could apply my experience of over 10 years in aviation to improve and implement processes in the organization that retain and generate knowledge, such a valuable asset in the aviation industry. As coordinator, I got involved with several aviation topics, interacting with various sectors of the Brazilian Civil Aviation Authority and with external organizations (manufacturers, airlines, associations, foreign authorities, academia). In practice, I developed internal communication solutions, assisted in the elaboration of corporate development actions, and led the reformulation of the normative that deals with Designee Representatives (similar to 14 CFR Part 183). Show less

Working as an Inspector for the Brazilian Civil Aviation Authority in the Air Services area, especially in the inspection of scheduled airlines. The main focus was on providing services to passengers with special needs (disabled, elderly), developing solutions that not only brought safety to such passengers but also included them in air transport. In this area, I worked in Rio de Janeiro airports during the 2016 Olympic and Paralympic Games, ensuring free transit for people with reduced… Show more Working as an Inspector for the Brazilian Civil Aviation Authority in the Air Services area, especially in the inspection of scheduled airlines. The main focus was on providing services to passengers with special needs (disabled, elderly), developing solutions that not only brought safety to such passengers but also included them in air transport. In this area, I worked in Rio de Janeiro airports during the 2016 Olympic and Paralympic Games, ensuring free transit for people with reduced mobility. Finally, I developed standards in the areas of accessibility, data sharing between airlines, and inspection and audit procedures. Show less

Acting as coordinator of the Regional Office in Fortaleza and Natal, I coordinated all the Agency's enforcement activities in the region, including two major events: the FIFA Confederations Cup, in 2013, and the FIFA World Cup in 2014.

I coordinated the air service surveillance activities of the Brazilian Civil Aviation Authority in São Paulo and region, especially regarding the provision of services to passengers, especially those in need of special assistance or facing contingency situations (delays, cancellations and overbooking). I distributed the workforce among the airports in the region, analyzed the quality of the reports produced, reported to the surveillance manager, and acted as Civil Aviation Inspector when… Show more I coordinated the air service surveillance activities of the Brazilian Civil Aviation Authority in São Paulo and region, especially regarding the provision of services to passengers, especially those in need of special assistance or facing contingency situations (delays, cancellations and overbooking). I distributed the workforce among the airports in the region, analyzed the quality of the reports produced, reported to the surveillance manager, and acted as Civil Aviation Inspector when necessary. He also represented the Authority before Courts, Prosecutors and companies. Periodically, I worked at Congonhas airport as the Authority's representative at the Airport Management Center (which works as an A-CDM Center), helping to restore flight operations that had been interrupted for various reasons (weather, operational aspects). Show less

Working as an Inspector for the Brazilian Civil Aviation Authority in the Air Services area, especially in the inspection of scheduled airlines at several Brazilian airports. The main focus was on the provision of services to passengers by airlines, especially those in need of special assistance or facing contingency situations (delays, cancellations, and overbooking).

Working in the credit card department for Itaú Bank, I took customer requests and solved these situations, always focusing on customer satisfaction.