Marcos Zedan Email & Phone Number

New York, NY, US

New York, United States

New York, United States

Boca Raton, Florida, United States

Guatemala City, Guatemala, Guatemala

• Designed company-wide strategy and goals for the 3, 5 and 10 year horizon by guiding and aligning management team
• Redesigned sales team compensation structure to align objectives and meet commercial goals
• Designed and implemented new organizational compensation and incentive structure for plant operatives
• Designed and created supply chain function by defining role charters, recruiting talent, including Head of Department
• Took over as head of finance to optimize AR, credit, cost and pricing functions before handing position over to CFO I recruited

Mexico City Metropolitan Area

• Developed, with founders, pitch deck for angel investors and pitched to VCs alongside CEO, helping raise US$3M in funding
• Built end-to-end supply chain capability from the ground up, facilitating the transportation of goods from 200+ local and international suppliers to points of sale all across Mexico
• Ensured successful fulfillment of 40K+ orders, while achieving an above-industry best practice NPS of 87 and a perfect order index of 95% for 16K+ customers (US$1.2M in sales)
• Created Customer Experience department capable of handling 1.5K+ weekly customer conversations, while achieving KPI levels above industry best practice (response times of <1.5 minutes and 90% customer satisfaction)
• Coordinate dev ops closely with CTO to increase company-wide efficiency

Mexico City Area, Mexico

• Executed pilot to attain efficiencies in delivery-route optimization, resulting in ~15% cost reduction in last-mile deliveries for the largest CPG company in Central America
• Co-led organizational diagnostic and redesign for a large insurance brokerage company, identifying US$5M in payroll savings and positioning company for accelerated and sustainable growth
• Executed organizational redesign of a large fashion retail company, identifying US$4M in savings and positioning company for accelerated and sustainable growth

Boston, Massachusetts

• Used STATA to analyze a Car Rental Company's transaction database in observance of statistical relationships between customer satisfaction, employee satisfaction, and transactions.
• Conducted data discretizing algorithms on raw data to create new data files ready to be statistically processed.
• Presented results and progress in weekly meeting with doctorate student in charge of conducting the research.
• Gained valuable hands-on experience in data manipulation to draw conclusions and verify hypotheses.

Guatemala City, Guatemala

• Executed a project to establish a method for predicting market optimality in potential off –grid markets in the region.
• Responsible for determining which municipalities would be targeted in Nicaragua and Honduras in the next year.
• Worked in a team of three to create budget and timeline for the on-site verification of 22 municipalities selected by my model, with the purpose of receiving a USAID grant for US$500,000.
• Assembled and presented an in-depth report to the Executive Team explaining the analysis of the model used.

Boston, MA

• Collaborated with another RA and graduate student to develop a novel system for patient progress tracking in the speech, language, and hearing sciences using Python.

Guatemala City, Guatemala

• Developed an indicator to rank credit relationship of clients and suppliers based on transaction amounts, transaction frequency, and availability of credit.
• Analyzed use of credit given to retail and corporate clients that resulted in cash flow improvement.
• Reviewed credit card transactions for proper assignment of discounts and fees.
• Gained valuable hands-on experience in asset devaluation, investment planning, and liquidity management.
• Checked for errors in spreadsheets detailing costs of a new cement plant in the process of being built.

Master Of Business Administration - Mba

Bachelor Of Arts (B.A.), Economics, Senior

Activities and Societies: Boston University Undergraduate Economics Association - Member Boston University Statistics Club - Member Boston.