Marcos Ramos Email & Phone Number

Lisbon, PT

Lisboa, Portugal

• I divide my role at NOS into two main areas, where I lead different teams: Operational Transformation and Network & Service Operations.End-to-End Technical Troubleshooting - Operational Transformation | Team.
• Leading a multidisciplinary team of data analysts, technical specialists, and process specialists (6px)
• Analyzing opportunities for improvement in existing troubleshooting processes and technologies
• Developing business cases to assess feasibility and design new solutions
• Creating analytical models to evaluate service quality
• Leveraging machine learning to optimize Next Best Actions (NBAs)

Lisboa, Portugal

• Automated Technical Troubleshooting - Team ManagerThe platform that revolutionizes the diagnosis and resolution of technical faults, providing an omnichannel approach and introducing differentiating topics such as.
• Development
• Ongoing
• Monitoring
• ReportingOperations Management and Continuous Improvement - Team Manager
• Understand and capture business functions needs, with a solution design that keep the alignment with enterprise Architecture, recommendations as per the business and process. (Digitalization and Automation)

Lisboa E Região, Portugal

• Responsible for the operations management team at NOS technical area.
• Understand and capture business functions needs, with a solution design that keep the alignment with enterprise Architecture, recommendations as per the business and process.
• Accountable for hands-on cooperation with business representatives, stakeholder value managers and process owners.Definition of processes (ITIL | ETOM), aligned with BCM and converging in different realities.Definition.
• Processes: CMDB | Incident Management | Change Management | Problem management | Request Fulfilment | Contract management;
• API;
• Reports ( PowerBI | Network Analytics | Superset | Hive | Presto);

Lisboa E Região, Portugal

Deployment of a CMDB based on Service's impact and inventory architecture (over than 8 000 000 CI and 16 000 000 relationships).SIM (Service Impact Management)Management of scope extension (adding new technologies in the CMDB), design of inventory model for newcomer technologies.Configuration Manager for Integration of new CI's and additions of new.

Oeiras

Consultant in several IT projects in retail, public sector and Telecommunications industries applying the waterfall methodology.Executed activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment. Involved in various business opportunities even performed.

Oeiras

Lisbon, Portugal

Commercial proposals (10 / month), responsible for liaising between the offices of Lisbon and Maputo.Management of multidisciplinary teams in the execution of construction projects worth € 3M.Execution of engineering specialties project.Single point of contact between the organization, customers and suppliers.

Leadershift Lab 2

Programa lideranças NOS SGPS

Leadership In Digital Transformation

Programa Geral De Gestão (Pgg)

Faast - Forward The Advanced Analytics Smart Transformartion, Analytics

Leadership | Integrate Successful Teams

Master In Information Systems And Technologies Management, Management Information Systems, General

The Master Program in Information Management, with a specialization in Information Systems and Technologies Management, is aimed at those.

Engineer'S Degree, Civil Engineer

It Technicians, Information Technology

Main Responsibilities: - Techniques of Programming Languages ​​- I / II / III - Operating Systems and Computer Application - I / II / III.