Marco Santos Basurto Email & Phone Number

I am a former Key Account Development Manager with 15 years of experience in a variety of businesses,countries, and cultures. My desire has always been to serve others with the profound conviction that helping is the best way to encourage well-being and human achievement. I learned to detect customer needs through asking questions, active listening, with empathy in order to understand the lifecycle and customer insights with the genuine desire to cement long-term relationships.In the last years, I have been interested in how the digital transformation phenomena are impacting all types of industries and I found that it is a human mindset. That's why collaborating within this endeavor is so fascinating because I am sure there are huge opportunities in this area, LATAM region has a massive market to help and achieve digital skills to overcome this challenge.Passionate about transforming ideas into reality, I have been focusing my efforts on how digital transformation helps people and companies to make them successful in order to accelerate processes, reduce risks, identify potential issues, and better lives. With the deep aim to be part of this wave in my country Mexico.Innovation and CreativityI like to question conventional approaches when learning new tasks or when new information is presented, and I often generate new ideas for solving day-to-day challenges and issues. I tend to think of solutions that are simple, effective, and meet the demands of the situation. I enjoy the challenge of solving complex problems and making important decisions using my creativity and logic rather than relying onan established process.Adapting to ChangeI tend to be comfortable adapting to shifting priorities and changes at work, and I have a high level of tolerance for ambiguity. I enjoy variety and embrace new methods, processes, and structures that have the potential for improving my work.CommunicationI communicate my ideas clearly, effectively, and professionally to others. I enjoy presentations and group discussions and can easily adapt my message and communication style for different stakeholders.Influencing OthersI am effective at appealing to others in order to gain their support and often adapt my strategy to persuade others to change their view. I am energized when you are able to motivate others to see the importance of a cause.

Listed skills include Leadership, Customer Experience, Solution Selling, Adapting To Change, and 46 others.

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  Customer Success Manager

  Automation Anywhere

  Jun 2024 - Present - Mexico City, Mexico

  I found my passion in Customer Success, seeing how customers achieve their desired outcomes; it gives you an incredible feeling of satisfaction. I have over 15 years of experience managing accounts with commercial and strategic expertise across Latam. I earned the ability to build long-term partnerships and deliver value by understanding customers' challenges. My desire has always been to serve others with the conviction that helping is the best way to encourage well-being and human achievement. I am keen to drive customers to the next level of efficiency, productivity, accuracy, and safer processes