As the Content Specialist I am responsible for entering content (images, copy, video, HTML, CSS) across multiple CMS platforms. The Content Specialist maintains a high level of understanding of our clients content and products, as well as the different CMS including: Team site, Kentico Cloud and JIRA database systems.Content Entry - Support Content Lead with data entry efforts and ensures accuracy of data entered, including optimization. Maintaining and expanding upon a fundamental knowledge of client products and CMS structure. Communication – Proactively communicate with team members to make sure that everything is on track, manage and communicate eventual issues that come up to the Product Development Leads and Engineering team. My role also collaborated with producers, QA, Product Leads, and Engineers to ensure content needs are met.Updates professional knowledge by researching new technologies and software products; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Risk Adjustment- Ensures processes meet or exceed regulatory requirements by reading and understanding issued guidance and internal policies and procedures.Ensures accurate and timely delivery of incoming and outgoing communications by processing internal and external mail (standard or electronic) upon receipt and facilitating delivery to the appropriate recipient. Contributes to the department efficiency by managing the materials and fulfillment processes (for internal/external customers and department staff). Make copies, send faxes or other standard/electronic communications, collate materials, and deliver/pick up items, as needed. Supports department compliance by maintaining logs for various tasks/responsibilities, running and distributing routine and/or ad-hoc reports, and communicating findings to management.Assists in other department processes and functions, as assigned.Contributes to team effort by accomplishing related results as needed.

As the Content Specialist I am responsible for entering content (images, copy, video, HTML, CSS) across multiple CMS platforms. The Content Specialist maintains a high level of understanding of our clients content and products, as well as the different CMS including: Team site, Kentico Cloud and JIRA database systems.Content Entry - Support Content Lead with data entry efforts and ensures accuracy of data entered, including optimization. Maintaining and expanding upon a fundamental knowledge of client products and CMS structure. Communication – Proactively communicate with team members to make sure that everything is on track, manage and communicate eventual issues that come up to the Product Development Leads and Engineering team. My role also collaborated with producers, QA, Product Leads, and Engineers to ensure content needs are met.Updates professional knowledge by researching new technologies and software products; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Encounter Data-Optimizing the retrieval, storage, and use of health information through set devices and methods to ensure efficient revenue flow. Used interpersonal skills to persuade multiple hospitals to send voluntary information vital for data entry, validation, and importing to increase monetary annuity. Working Knowledge of ICD-10/CPT. Continued contact with hospitals ensuring troubleshooting support is provided.Proficient in Microsoft Word, Excel, and Outlook

Prioritizing and drafting daily duties and work schedule for employees. Creation of training regiments for new employees and maintained projected shrink percentage by managing inventory levels. Surpassed projected weekly sales goals by creating advertisement placement, promotional items, suggestive and up selling. Used interpersonal skills to build rapport with customers to ensure their satisfaction while also reconciling any escalated incidents that may arise, enabling for continued patronage.

Wrote editorials for monthly publication. Proofread and ensured the accuracy of the information presented. As a proactive and resourceful teammate I fact-checked, edited and tracked a high volume of written content with accuracy and the ability to evaluate and balance competing priorities.

I wrote weekly articles about campus news stories, student body stories, event announcements, and catchy headlines and photo captions. I gained outstanding writing and communication skills, the ability to complete multiple projects to meet tight deadlines and I identified ways to improve and streamline copy-related tasks for better efficiency.