Marcos Carneiro Email & Phone Number

Zurich, Switzerland

At AgriCircle, I lead the adaptation of advanced satellite and remote sensing solutions for the Brazilian agricultural market, merging European technological excellence with Brazil's unique agricultural landscape.Key contributions:- Researched local markets, defined clear product selling points, and adapted materials to align with Brazilian agriculture.- Built the Brazilian lead base from scratch, implemented Pipedrive CRM, and delivered first sales within two months.- Adapted product deliverables to suit local requirements, focusing on quick wins and practical insights for livestock farms.

Belo Horizonte, Minas Gerais, Brazil

Marcum LTDA is a 25 year old holding company focused in Real Estate and Livestock Genetics. Real Estate:- Redesigned function analysis and job descriptions. Directed a new culture based on KPI's and transparency. Conducted frequent 1on1, open business discussions (+15% Revenue in 18 months). - Implemented centralized ticketing and client relationship management software (Zendesk) and led the ERP software (Sienge) migration process (Response time -80%).- Managed an investment of ~US$140 million to accommodate over 7,000 families; managing legal and environmental aspects, government and municipal affairs, stakeholder management.Livestock:- Developed and controlled complete P&L processes, incl. Planning, budget forecast, data collection, continuous tracking, and financial reporting. Arranged the Employee Benefits Design.- Led all the Sales and Customer Relationships. Highest prices in 60% of the auctions in the last 3 years.- Pioneered irrigation system and administered 200+ cows breeding, nutrition and health (+25% efficiency Livestock Index in 1 year).

Belo Horizonte, Minas Gerais, Brasil

ForTech is a payment technology company focused in the entertainment market. - Led as the Head of Sales an end-to-end sales process, incl. the introduction of a new CRM (Pipefy). Increased the client base going from 10 to 300 customers.- Hired, onboarded, developed a 1 on 1 feedback culture and composed performance management metrics from scratch.- Became Head of Customer Success, consolidated an Onboarding process for new clients and introduced a health score methodology (MileStones) for 340 active clients (churn under 3% YoY).

Belo Horizonte, Minas Gerais, Brazil

SMARTalk crafts strategic branding and corporate messages. Clients such as Tesla, Ubisoft and Rock'n Rio.- Influenced mature internal sales processes and compensation plans by introducing a more predictable and clear bonus for the sales team. Managed an average of 15% above quota through 28 months.- Closed the company's largest deal to date (US$22,000), 10 times expected quota.- Had great collaborative focus with the Production and Deliverables area. The friction between Sales and Operations figured main concern (Only 1 project with NPS below 7).

Belo Horizonte, Minas Gerais, Brazil

Provided customer service assistance via email and phone call to both B2B and B2C clients, while gathering feedback to address issues reported and identified. Additionally, collaborated with creative teams to facilitate to advertising materials.

Belo Horizonte, Minas Gerais, Brazil

Monitored company media coverage, conducting analysis, and reporting on most frequently mentioning keywords through media clippings. Served clients such as FIAT, Mendes Junior and Fundação Mario Pena. Analyzed and filtered data, developed graphic understanding and facilitated insght generation for clients.

Belo Horizonte, Minas Gerais, Brazil

Attained an overall grasp of the business, spanning finance, payments, and reporting functions. Also took charge of monthly reporting to the board of directors and helped handle customer interactions and contract management responsibilities.

Belo Horizonte E Região, Brasil

First contact working on a big corporation. Responsible for tracking and reporting progress on Claro's signal expansion project, while assisting the Finance department to refine and create routine reporting spreadsheets.

Masters In Agribusiness Management, Agribusiness Management

Bachelor Of Business Administration, Business Administration

High School Diploma