Marcos Pedroso Email & Phone Number

Maringá, Pr, Br

Maringá, Paraná, Br

Managed financial operations, including personnel, contracts, and suppliers.Executed the IT Master Plan and defined the new technological architecture.Implemented Customer Wi-Fi across all group stores, achieving a 50% cost reduction while maintaining operational efficiency.Oversaw system maintenance, ensuring operation, support, and maintenance, managing a multidisciplinary team of 16 direct and 83 indirect professionals, 80 systems, 5000 users, 66 stores, 1 Administrative Headquarters, 2 Distribution Centers, and 1 Bakery.Utilized AWS, Azure, and Google Cloud for various projects.Structured and standardized store operations.Led the restructuring and facelift of E-Commerce Magento (Innovation).Managed, maintained, and supported the ERP FLEX (RP Info).Incorporated and consolidated other retail companies.Implemented Information Security and Compliance structures.Acted as a reference for all business areas of the company.Led the digital transformation process.Structured cloud migration and telecom operations.Served as an Agile Facilitator.Implemented SAP EWM and TM (SAP S/4HANA 1909).Implemented SAC Planning (SAP Analytics Cloud).

São Paulo, São Paulo, Br

Reported directly to the CEO; managed an annual budget of R$6MM, including team and supplier contracts.Ensured system maintenance and operation, leading a multidisciplinary team of 10 professionals (Coordinator, Supervisor, and Analysts), managing 100 systems, 1800 users, and 14 stores.Utilized AWS, Oracle Cloud, and Azure.Structured and standardized store operations (La Pastina and World Wine).Managed E-Commerce, Commercial Automation, and BI projects.Managed, maintained, and supported the ERP TOTVS.Experienced in acquisition, incorporation, and consolidation processes of other retail companies.Implemented Security and Compliance policies.Automated and maintained the Distribution Center.Managed critical mission systems, ensuring suspension and high availability.Acted as a reference for all business areas of the company.Led the digital transformation process.Migrated to G-Suite.Developed IT service catalog, change management, problem, and incident management. Experienced in personnel management, with mastery of people management methodologies (Competencies, Feedback, and Coaching).Migrated the entire company’s infrastructure to a new Data Center, providing greater scalability and availability aligned with the expansion plan.Implemented SD-WAN in stores, simplifying management and maintaining high availability.Managed TOTVS PDV, FLUIG, and TOTVS Analytics.Ensured compliance with LGPD, Security, and Compliance standards.

Extrema , Minas Gerais, Br

Reported directly to the Vice President; managed an annual budget of R$6MM, including team and supplier contracts.Ensured system maintenance and operation for Grupo CRM, leading a multidisciplinary team of 20 professionals (Coordinator, Supervisor, and Analysts), managing 100 systems, 1800 users, and over 800 stores.Structured and standardized new business models (Kop Koffee Startup).Managed systems supporting business areas.Led E-Commerce, Commercial Automation, and BI projects.Managed, maintained, and supported the ERP, maintaining proximity to business areas and key clients, meeting demands, and providing flexible information.Experienced in acquisition, incorporation, and consolidation processes of other retail companies.Implemented Security and Compliance policies, defined Standards, and documented all processes and systems.Managed Logistics Systems for Billing, Distribution, Orders, Stocks, Transport, Equipment, and EDI.Managed Commercial Automation Systems supporting Front of Store, Back Office, Wireless (Collectors, Shelf Labels, and Scales), used in all over 800 stores of the group in their different formats and socioeconomic profiles.Managed critical mission systems, ensuring suspension and high availability during seasonal periods (Christmas and Easter).Acted as a reference for all business areas of the company.Led the store expansion process for Kopenhagen, Lindt, Chocolates Brasil Cacau, and Kop Koffee.Implemented Data Center outsourcing, reducing operational costs by 30%.Developed IT service catalog, change management, problem, and incident management. Experienced in personnel management, with mastery of people management methodologies (Competencies, Feedback, and Coaching).Migrated the entire company’s infrastructure to a new Data Center, providing greater scalability and availability aligned with the expansion plan.

Jacksonville, Florida, Us

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Vevey, Ch

Reported to the IT Director, managed large and complex IT infrastructure projects on a national and international level, including company mergers, technological updates, and SAP infrastructure, using best market practices.Experienced in personnel management, with mastery of people management methodologies (Competencies, Feedback, and Coaching).Generated a 100% reduction in Hardware, Software, and licensing costs by planning and executing the transfer of the IBM Series (DB2/400) structure to Phoenix.Reduced downtime in factory automation systems by training IT staff and improving unit infrastructure, avoiding production line disruptions with a Business Continuity Plan (BCP).Managed multidisciplinary teams for system documentation, mapping for Disaster Recovery Plans (DRP), obtained ISO 27001, and directly managed the Governance area in Brazil.Enabled and reduced impacts on absorbed infrastructures from other companies such as Gerber, Galderma, and Nespresso.Implemented server virtualization, generating cost reductions in hardware, energy, and space, optimizing the Data Center.Implemented ERP TOTVS (Nespresso, Waters, and Gremio Nestlé) and ERP SAP (Nestlé), responsible for interface architecture (TOTVS/SAP/Windows/DB2 400).Directly involved in Cloud solutions (Azure, Google, and AWS).

São Paulo, Sp, Br

Coordinated support teams serving Abril and Folha de São Paulo employees, developed Templates for support, and managed asset control.

Managed support and service teams, administered Intel servers, and standardized support documentation.

Master Of Business Administration - Mba, Gestão De Ti

Bachelor'S Degree, Ciências Da Computação