Partners with internal and external stakeholders to create solutions that fulfill customer expectations and business goals. Conducts market/competitor research; carries out customer discovery/validation; creates business plans, proposals, and statements of work; drives execution; and supports go-to-market activities.

Led the Integrations product development team and served as subject matter expert on the CourseKey and Cortex platforms and how they integrate with customers' student information system (SIS) and learning management system (LMS). As the product owner, managed the backlog and execution for product features/enhancements and integration services throughout the product lifecycle. Executed requirement gathering and prioritization, solution scoping, development, and release planning. Guided efforts to enhance systems, improve processes and documentation, and build for scale.▪ Conducted market research and competitor analysis to inform strategy supporting the company's mission of enabling the most successful vocational workforces on earth.▪ Partnered with sales and customer success to conduct customer discovery/validation and to prepare professional service statements of work for customers and prospects.▪ Partnered with business development, third-party vendors, and customers to develop and maintain API and integration services with SIS platforms (Anthology Student, Verity, FAME, Orbund, and Campus Cloud) and LMS platforms (Canvas, D2L Brightspace, Moodle, Blackboard Learn, Pivot Point LAB, and Milady/CIMA). ▪ Partnered with engineering to deliver new products, features, and enhancements, contributing to a 50% revenue increase within two years.▪ Developed business epics; reviewed, approved, and prioritized features and user stories; and managed backlogs in support of product investments, utilizing Google Suite, Miro, and ClickUp.▪ Provided expertise in student information systems, learning management systems, and education technology management. ▪ Facilitated design thinking and process mapping working sessions to optimize technology products. ▪ Supported defining objectives, success metrics, and business outcomes, tracking KPIs, identifying and resolving issues, and ensuring the completion of deliverables.

Drove product vision and business impact by delivering a value proposition for customers of the Blackboard Data and Analytics products and the EdTech portfolio. Contributed to product strategy and execution for cloud analytics products to support learners, instructors, and institutional leaders.▪ Spearheaded the execution of product strategy, roadmap, and releases for a new cloud analytics solution.▪ Partnered with product marketing, sales, consulting, and user design teams to conduct market analyses and user research to guide product decisions.▪ Partnered with product marketing, sales leadership, and client support teams in executing product go-to-market strategies and tactics.▪ Managed portfolio epics, solution features, and backlog for the Analytics Agile Release Train (ART). Partnered with globally distributed Scrum teams to manage and execute backlog.▪ Developed business epics and reviewed and approved features and user stories, utilizing Asana, JIRA Align, JIRA, Confluence, Trello, and Miro.▪ Partnered with internal teams and vendors to further the adoption of cloud data, business intelligence, and machine learning capabilities.

Spearheaded the strategy, roadmap, feature definition, and delivery timelines for products within the Blackboard Data & Analytics portfolio.▪ Secured funding for a pilot of a new cloud analytics solution to create an early proof point and validate a turnkey analytics product approach.▪ Evaluated and implemented an enterprise business intelligence service and partnered with the vendor to manage knowledge transfer and adoption and to influence the roadmap.▪ Contributed to the design and execution of market, competitive analysis, and user research to guide decisions on product investments, strategies, and tactics.▪ Managed product roadmaps, backlogs, release plans, approved program features, and user stories supporting product investments. Implemented a new product roadmap and delivery approach and managed execution and releases for a suite of mature data warehousing and analytics products.▪ Collaborated with solution architects and technical leads to execute product roadmaps. Participated in Agile ceremonies, including planning, grooming, demos, and retrospectives with distributed Scrum teams.▪ Drove the execution and release of the MVP of a new cloud-based analytics product and its deployment in the US and EU cloud regions. Partnered with a cohort of reference clients to validate and gather early feedback.

Managed client relationships for ten SaaS/Managed Hosting clients in Latin America and the Caribbean to ensure client satisfaction and build strong, long-term client relationships.▪ Functioned as a dedicated relationship manager with Blackboard Learn SaaS/Managed Hosting clients in Mexico, Chile, Peru, and Puerto Rico, acting as the primary contact for coordinating service delivery. Served as a client advocate by integrating and coordinating with internal teams for projects and support activities for Blackboard products.▪ Assisted clients with data reporting needs by developing and executing SQL queries and documenting client activity using Jira, Confluence, Salesforce, and ServiceNow.▪ Successfully managed migrations of two institutions from self-hosting and three institutions from managed hosting to the Blackboard Learn SaaS environment.

Served as dissertation mentor/committee member for Ph.D. and DBA students and comprehensive exam reader and dissertation residence facilitator for DBA students. Taught the "Facilitating Change" course in the MBA program.

Managed system administration and data activities supporting the firm's global learning and training programs. Provided expertise in system administration and designed and prototyped a reporting and auditing process for the Cornerstone OnDemand LMS.

Managed products and services for a complex digital learning environment, including SIS, LMS, student retention management system, data warehousing, and reporting products, serving 15,000 students and graduates and 3,000 Instructors and staff in a highly regulated market.▪ Partnered with vendors and internal stakeholders to implement the strategic vision and roadmap and to drive standards, policies, and procedures for using and expanding the digital learning environment.▪ Led the Academic Technologies team, responsible for projects and support related to products, integrations, and services for the digital learning environment.▪ Managed partner relationships and projects to implement, upgrade, and expand the digital learning environment, including products and services from Blackboard, Campus Management, Starfish, Kaltura, and content providers. Served as product owner for deploying enterprise solutions and data integration processes using Waterfall and Agile methodologies, contributing to a 40% increase in student enrollments and revenue.

Managed an array of system administration and analytics projects.▪ Provided expertise in the implementation, administration, upgrade, and expansion of the LMS environment hosted by Blackboard, including custom-developed integrations for course/user creation, enrollment management, attendance tracking, grades reporting, and student retention management, contributing to a student population growth of over 10,000. Collaborated with stakeholders and vendors to deploy system configurations, policies and procedures, strategic plans, and best practices for managing education technology products and services.▪ Led the Starfish retention management system implementation and a custom-developed integration with Campus Nexus to scale student and instructor management efforts, contributing to student retention.

Managed system administration and data governance efforts; and led course and faculty development projects for the Center for Teaching and Learning, serving 4,000 students and 400 faculty and staff across one college and three schools.