Marcos Meirelles

Marcos Meirelles Email and Phone Number

VP Digital Client Support Manager @ Citi Brasil
State of São Paulo, Brazil
Marcos Meirelles's Location
São Paulo, São Paulo, Brazil, Brazil
Marcos Meirelles's Contact Details

Marcos Meirelles work email

Marcos Meirelles personal email

About Marcos Meirelles

Solid career developed in 25 years at leading companies in the area of Banking, ​​Customer Care, Marketing and Technology, with over 10 years dedicated to developing solutions, Project Management, Products and Innovation. Development Solutions and Products to Customer Care, also acting as Business Developer . Responsible for highly complex projects under the leadership of multifunctional internal staff with compliance levels agreed with partner business services Client Service Management. Establish and monitor customer service performance standards. Develop processes to identify customer issues and provide long term solutions; Ensure that services are delivered in accordance with agreed business requirements; Ensure that Compliance rules are being followed by Client Services team.Project Management : Experienced project manager collaborating since the pre-sales (scope definition, solution designer, pricing and preparation of the proposal) until the implementation.Specialties: Project Manager, Client Services, Cash Management, CallCenter, PMI, Electronic Channels, Process.

Marcos Meirelles's Current Company Details
Citi Brasil

Citi Brasil

View
VP Digital Client Support Manager
State of São Paulo, Brazil
Website:
citi.com.br
Employees:
520
Marcos Meirelles Work Experience Details
  • Citi Brasil
    Vp Digital Client Support Manager
    Citi Brasil
    State Of São Paulo, Brazil
    View
  • Citi Brazil English Toastmasters
    Club President
    Citi Brazil English Toastmasters Jul 2024 - Present
    São Paulo, São Paulo, Brasil
  • Citi Brasil
    Vp Digital Client Support Manager
    Citi Brasil Jan 2023 - Present
    São Paulo, Brasil
    View
  • Citi Brasil
    Avp Digital Client Service Manager
    Citi Brasil Aug 2021 - Jul 2024
    São Paulo, São Paulo, Brasil
    View
  • Deutsche Bank
    Avp Customer Service Manager Cmc
    Deutsche Bank May 2013 - Apr 2018
    São Paulo Area, Brazil
    Key Activities: Manage the Customer Service for Corporates team; Provide Support for International Cash SWIFT and SEPA transactions. Establish and monitor customer service performance standards. The metrics are reported to NY team. Develop processes to identify customer issues and provide long term solutions; Ensure that services are delivered in accordance with agreed business requirements; Ensure that Compliance rules are being followed by Client Services team.
  • Mapfre Brasil
    Project Manager
    Mapfre Brasil Nov 2011 - May 2013
    São Paulo E Região, Brasil
    Key Activities: Manage IT projects for insurance marketing. Lead the planning and implementation of project; Definition of project scope, goals and deliverables; Define project tasks and resource requirements; Develop project plans; Manage project budget; Plan and schedule project timelines; Track project deliverables; Provide direction and support to project team; Constantly monitor and report on progress of the project to all stakeholders; Present reports defining project progress, risks and solutions; Manage project changes and interventions to achieve project outputs; Project evaluations and assessment of results;
  • Citi
    Product Manager (Eletronic Channels)
    Citi Dec 2010 - Oct 2011
    Key Activities: Responsible for CitiDirect Brazil and Citibank Regional Products Responsible for the strategy and positioning of the Corporate e-Channels for Latin America; Interface between business and IT departments in order to develop business requirement documents for electronic channels; Manage electronic channels projects; Sales, product implementation and Customer Service Training; Communicating new product developments throughout the organization; Participation in sales presentations to customers and prospective customers; Development of marketing materials. Interface with Brazil IT departments and other regions like LATAM, USA, EMEA and India.
    View
  • Citi
    Client Service Manager
    Citi Jun 2009 - Dec 2010
    Key Activities: Manage a team of 16 IT Analysts; Establish and monitor customer service performance standards; Develop processes to identify customer problems and resolve them; Ensure that services are delivered in accordance with agreed business requirements; Responsible to IT support of Local and International Cash, Payments and Collections, EDI and Treasure products.
    View
  • Citi
    Gerente De Implementação
    Citi May 2008 - Jun 2009
    São Paulo
    Coordenar todo o processo de implementação de Canais Eletrônicos disponíveis para o segmento Corporate / Middle e para produtos de International Cash e Trade Finance oferecidos para estes clientes;Reuniões com clientes para definição do escopo do projeto de integração;Preenchimento de toda a documentação necessária para realização do setup do cliente pelas demais áreas internas do banco;Responsável pelos testes de arquivos em todos os formatos de layouts aceitos pelo banco e pela conectividade entre os sistemas dos clientes e ambientes do banco;Suporte à pós-implantação orientado os clientes durante as primeiras transações para garantia de que todo o processo tenha sido concluído e esteja funcionando adequadamente.
    View
  • Contax
    Project Manager
    Contax Mar 2005 - May 2008
    São Paulo E Região, Brasil
    Key Activities: Manage Call Center projects since pre sales (scope definition, meeting with clients to offer the best solutions according to their needs, pricing and preparation of commercial proposals) to implementation involving key areas like Human Resources, IT, Information Security, Software Development, Legal Department, Network, Telecommunications, Finance e Operations); Preparation of commercial proposals;
    View
  • T-Systems Do Brasil
    Lider De Equipe De System Management
    T-Systems Do Brasil Dec 2003 - Mar 2005
    Desenvolvimento de Sistema de PCP (Planejamento e Controle de Produção) utilizando Visual Basic 6.0, Informix, Soap XML e PhGant para a Votorantim Celulose e PapelLiderança Capitalização- Lider de Equipe de Manutenção dos sistemas de automação comercial e administrativos das lojas do Baú da Felicidade.
  • Lm Sistemas
    Analista De Sistemas
    Lm Sistemas Feb 2001 - Dec 2003
    Analista Programador, responsável pelo Desenvolvimento, Manutenção e Suporte de Sistemas de CallCenter (URA, CTI, Discadores, Gravadores e Front Ends) instalados nos Clientes LM Sistemas.
  • Spread Teleinformática Ltda
    Analista Programador
    Spread Teleinformática Ltda Jul 1999 - Oct 2001
    Desenvolvimento de Sistemas para a Easyphone (Atual Altitude Software).Principais projetos:Banco Real, Eletropaulo Metropolitana, Telesp Celular, Copel, Telemar e Caixa Econômica Federal

Marcos Meirelles Skills

Pmi Dos Operating Systems Pmbok Oracle Visual Basic Pmo Banking Telecommunications Project Management Call Center Internet Banking Ms Project Project Portfolio Management Pmp It Management Cash Management Call Centers Business Process Integration Cobit Electronic Channel Commercial Banking Client Services Product Management Business English Team Building Team Leadership Management

Marcos Meirelles Education Details

Frequently Asked Questions about Marcos Meirelles

What company does Marcos Meirelles work for?

Marcos Meirelles works for Citi Brasil

What is Marcos Meirelles's role at the current company?

Marcos Meirelles's current role is VP Digital Client Support Manager.

What is Marcos Meirelles's email address?

Marcos Meirelles's email address is mp****@****ail.com

What schools did Marcos Meirelles attend?

Marcos Meirelles attended Fiap, Universidade Paulista.

What skills is Marcos Meirelles known for?

Marcos Meirelles has skills like Pmi, Dos, Operating Systems, Pmbok, Oracle, Visual Basic, Pmo, Banking, Telecommunications, Project Management, Call Center, Internet Banking.

Who are Marcos Meirelles's colleagues?

Marcos Meirelles's colleagues are Carolina Cassiano, Danilo Angeloni, Pendo Hamdi, Juliana Argento, Renata Fantoni Tatini, Bruna Satyro Sá Ribeiro Fritzsche, Joâo Marcelo Aguiar De Oliveira.

Not the Marcos Meirelles you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.