Principia is an innovative financial solutions hub for education, ensuring 100% collection of tuition fees and providing revenue anticipation for educational institutions. With PrincipiaPay, we offer a comprehensive checkout system for digital content creators and schools, featuring flexible payment options and revenue advance. Having approved over R$1 billion in financing and increased online course sales by 35%, we are recognized as one of the most promising EdTech startups in Latin America… Show more Principia is an innovative financial solutions hub for education, ensuring 100% collection of tuition fees and providing revenue anticipation for educational institutions. With PrincipiaPay, we offer a comprehensive checkout system for digital content creators and schools, featuring flexible payment options and revenue advance. Having approved over R$1 billion in financing and increased online course sales by 35%, we are recognized as one of the most promising EdTech startups in Latin America, known for our high approval rates and commitment to financial predictability and reducing student dropout rates. Show less

Responsible for the operational strategy of reducing bad debt and involuntary churn in Customer Services. Management of partner call centers, collection actions ruler, bulk sending and digital channels.

Expert consultant at credit recovery and customer service operations, acting on projects in several Latin American countries, United States and China. Implementation of collection laboratory new venture, working for excellence and innovation, piloting new strategies and challenging better market practices.

Responsible for planning and budgeting of customer services. NPS Management and implementation of IVR with cognitive recognition, to improve retention.

Strategy and intensity collection definition, predictive dialers, letters and channels digital management. Operations manager with over 300 direct reports.